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Customer Service Management Specialist

Atlanta, GA
June 26, 2022

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Debra D. Avery

*** ***** ******

Valley, Al *****

Cell: 706-***-****

Objective:I am seeking contract consulting work where I can utilize my customer service skills while driving overall success and profitability.


● Problem Solving Patience.

● Knowledge of Product or Service

● Time Management

● Operations

● Customer experience

Work Experience:

Digital Team lead

Wal Mart Valley, AL 03/25/2020- Present

● Created value by building a strong customer base.

● Provided superior customer service, answered questions and resolved customer complaints

● Handled incoming calls and outgoing calls.


Party CityOpelika Al

09/2019 to 11/2019

● Organized shelves and displays

● Demonstrated proficiencies in telephone within a high-volume environment. Addressed concerned/upset/angry guests researched and rapidly solved.

● Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return

Web Chat Rep.

AFNI Opelika, Al

05/2019 to 09/2019

● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently

● Described product to customers and accurately explained details and care of merchandise

● variety of customer service and administrative tasks to resolve customer issues Mail Clerk

Internal Revenue Service Austin, TX 01/2018 to 09/2018

● Receive, record, sort, batch, associate, extract and distribute incoming/outgoing work. Maintain, update.

● Assist with the daily running and properly dropping money to the deposit section.

● Acted as the assistance lead in the absence of the Team Mail Representative

Rivertech Solutions, Round Rock, Tx 07/2016 to 12/2016

● Processed and assigned parts to customers that ordered or requested the orders.

● Mailed large orders to schools, major companies, and corporations.

● Maintain logs and keep the stats current daily for all parts and equipment. Customer Account Specialist (CAS)

115th Brigade Support Battalion, Fort Hood, TX 09/2012 to 12/2015

● Maintains current knowledge to answer questions from team members on procedures, policies, and directives.

● Estimates and reports to the supervisor on progress in meeting established milestones and deadlines for completion of assignments, projects, and tasks.

● Ensures that all team members are aware of system related customer issues. Research, learns, and applies a wide range of qualitative and/or quantitative methods to identify, assess, analyze, and resolve system-related processing issues.

Logistics Management Specialist

1-228th Aviation Company, Soto Cano Airbase, Honduras 08/2011 to 08/2012

● I managed customer service and oversaw daily operations of service. I was responsible for research and deployment of plans, supporting tasks and missions.

● Coach, mentor and train service personnel on policies and procedures in regards to customer service operations, and planning.

● Disseminates, coordinates and tracks issues and concerns to and from units attached to the organization. Logistics Operations Manager

2-17 Cavalry, 101st Combat Aviation Brigade Fort Campbell, KY 08/2005 to 7/2011

● Managed and supervised coordination, accountability.

● Reviewed, consolidated and prepared technical, personnel and administrative reports associated with the organization.

● Supervised and managed logistical mission during combat operations Operations Manager

601st ASB Ansbach Germany 06/2002 to 07/2005

● Serves as the principle planning advisor and consultant regarding bulk petroleum logistics planning in support of contingency execution efforts.

● Ensured highest level of customer satisfaction through observation, communication and implementation of improved programs and procedures.

● Developed and conducted training for the entire company within time schedule and budget. Education

Associate of Science degree in Organizational Leadership (2014)

Bachelor degree in Human Resources in progress

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