Customer Service Assistant Manager

Precious L.Deal

Jacksonville, NC

(***) ***- ****

**************@*****.***

Summary

- Effective Communication Skills. Articulate Communicator With Appreciation For The Different Communication Styles Required When Working Within A Diverse Team Setting. Able To Draft Written Communication Medias In A Clear, Concise, And Efficient Manner. Honest And Reliable, Solid Work Ethic With Key Attributes Such As Honesty Reliability And Responsibility. Moldable, Understanding Of The Need To Remain Flexible To Support Last Minute Demands And Changes. Comfortable In Changing Environments. Most Importantly I’m Passionate About My Professional And Personal Goals.

Education

Tall Oaks Vocational High School

Graduated May 2014

University Of Arizona Global Campus College

BA In Social And Behavioral Science

May 2020 - May 2024

Employment History

Concentrix (Remote Work)

Customer Service Agent (November 2020 - Current

-Assisting customers create claims tickets for lost packages

-Researching sitalites towers to locate packages

-Refunding and or sending replacement items to customer Allied Security Services

Security Professional (February 2018 - September 2020)

-Securing professional office building

-Monitoring CCTV screens

-Screening and Clearing personnel access

Walmart

Customer Service Rep (December 2016 – January 2018)

- Answering questions about company's products and services

- Processing orders and transactions

- Maintained A Positive And Productive Environment For Both Customers And Coworkers

- Organized And Prioritized Work Flow And Daily Assignments For Maximum Production.

- Reporting Incidents To Supervisor Or Manager

Little Caesars Pizza

Assistant Manager (September 2012 – December 2016)

- Opening And Closing The Store

- Bank Drops

- Store Inventory

- Food Preparation

-Cashier

Professional Skills

-Typing Speed Of 50 Wpm

-Great Customer Service Skills

-Ability To Defuse Intense Situations

-Mastery Of Microsoft Office (Word, Excel, Powerpoint, Access, Firefox, Internet Explore): Expert

Contact this candidate