Customer Service Executive Assistant

Renee G. Simmons

347-***-**** *********@***.*** *525 Hull Avenue, 3I, Bronx, NY

Summary

Skilled professional with corporate and non-profit Human Resource, Marketing, Advertising and Customer Service experience for over 30 years.

Experience

E & B Travel, L.L.C. Loganville, GA

COO/Travel Advisor (Home-based Agency) 01/2017 - 10/2021 Generate clients via online marketing, advertising, word-of-mouth and other networking vehicles. CRM, time management, phone and virtual consultations. Thorough research of multiple destinations, properties (e.g. family, couple or LGBTQ+ friendly) and cruises including costs, seasonal weather, excursions, air and ground transportation, travel insurance, travel itineraries, COVID-19 requirements.

Merrill Corporation New York, New York

Sr. Regional. Recruiter 08/2004 - 10/2010

Regionally (NY, NJ, DC, MD, VA, CHI, MN, LA, SF) recruited Litigation Support professionals both entry level and senior level for law firms and investment banking firms. Posted ads on multiple job search engines and online social media (Monster, Career Builder, LinkedIn, Twitter), organized career days and attended job fairs. Attend human resource and client meetings. Created and maintained weekly metrics for new hire results. U.S. Census Bureau New York, New York

Contract Recruiter 09/2003 - 04/2004

Regional travel (NY, NJ, PA, DE) for testing and hiring of U.S. Census Bureau population survey workers outside of the decennial census. Site surveys, cold calling, scheduling, reporting, test administering and scoring. IKON Office Solutions/Ricoh USA New York, New York Recruiter/Trainer 11/2002 - 09/2003

Recruited and trained copy operators for law firms and investment banking firms. Posted ads on multiple job search engines

(Monster, Career Builder). Facilitate human resource on board processing (e.g. new hire paperwork). In class theory training of litigation copy and copy center training. Testing and grading. Tennis Magazine New York, New York

Marketing Coordinator 11/1999 - 09/2001

Handled subscription calls and mailing list. Monthly design and editing of magazine advertising page. Coordinate tennis events with marketing team (US Open Credentialing & Celebrity Tent, Rolex Celebrity Event, Tennis Clinics, Photo Ops.). Monitored sales team gift supply. Attend marketing team meetings and work all tennis events. Publicitas Globe Media New York, New York

Executive Assistant to CEO 01/1997 - 11/1999

Assist CEO with administrative duties (email, memos, screen calls and take messages, filing, expense report, calendar, travel arrangements). Assist other senior executives (Euromoney, Financial Times) when CEO was out-of-town. Maintained office supplies and office maintenance schedule.

Lapin East/West (Sports Public Relations) New York, New York Office Manager/Events Coordinator 08/1989 - 09/1995 Maintained all office supplies, office maintenance schedule and coordinate office moves. Supervised interns and receptionist. In charge of petty cash, publicity mailing list and sports media library. Assist publicists with press kits, distribute sports bar tv coordinates, mailing labels, scheduling appointments. Travel and assist at all sporting events (Boxing, NHL, Ice Capades, NY Knicks, Harlem Globetrotters), credentialing (sports writers, HBO, ESPN, Sports, Illustrated). Skills

Communication skills, Customer service, Phone Etiquette, Event Coordination, Travel Arrangements, Project Management, Project Coordination, Reporting, Computer Literacy, Microsoft Office Education

New York University New York, New York

Business Management 06/2001

AAS Information Systems Management