Revathi.K

Mobile: +1-510-***-****

Email: adri40@r.postjobfree.com

Professional Profile:

A seasoned and innovative Salesforce certified Programmer with 11+ years of successful IT experience in CRM data consulting and configuration with maximum exposure in Analysis, Design, Testing, Development of Desktop, and Cloud based applications.

6+ Years of experience in Salesforce CRM that includes Administration, Customization, Implementation and Support experience.

Well expertise in creation of custom objects, custom fields, field dependencies, custom tabs, page components, page layouts, Workflow rules, Validation Rules, Process Builder, Flows, custom reports according to the application requirements.

Experience in creation of apex triggers, apex classes and custom functionalities to satisfy the various client requirements.

Proficient in creating/troubleshooting/modifying APEX code and Visual force pages.

Expertise in performing large and small-scale data migration using the Salesforce.com

Import Wizard, Data Loader, Workbench.

Well versed with SOQL and SOSL query languages.

Worked on Integrating salesforce with the external system using REST API.

Having Knowledge on LWC.

Hands-on exposure in all phases of Salesforce development, Support and Maintenance of Sales Force development.

Experience in interacting with the business users and executives to identify their needs, gathering requirements and authorizing business functional requirement documents, and Business Technical Design Documents, post deployment training and resolving issues.

Good understanding of agile methodology and the agile process.

Prepared the Monthly Audit trails in salesforce.

Prepared the RCA for the Salesforce Outages and presented to the client Management.

Good communication and interpersonal skills, Effective in managing the team and as an individual contributor.

Grooming junior associates, conducting KT, onboarding people.

Capable of handling multitasking and multiple projects performing different roles.

Ability to function in a small team where team members typically have multiple responsibilities from development, testing and implementing.

Self-motivated with strong interpersonal, written/oral communication skills and capable of working independently as well as in a team.

Professional Experience

Currently working as Technical Lead in Wipro Technologies from Jan 2022 to till date.

Worked as a Senior Software Engineer at IBM India PVT LTD from Aug 2015 to January 2022.

Worked as a Senior Software Engineer at Symplocus Soft Solutions PVT Ltd from Dec 2010 to July 2015.

Qualification:

B.Tech from Rao and Naidu Engineering College (JNTUK)

Technical Skills

SFDC Technologies : Sales Cloud, Service Cloud, Apex, Visual Force Pages, REST API,

LWC

Languages : Apex, VB6.0

Tools : Data Loader, Workbench, Remedy, VS Code

ServiceNow, Silk Central, JIRA, Apttus CPQ

Scripting Language : Java Script.

Web Technologies : HTML, CSS

Database : SOQL, SOSL

Deployment Tools : Changesets, Flosum

Certifications:

Salesforce Certified Administrator

Salesforce Platform App Builder

Salesforce Platform Developer1

Salesforce Sales Cloud Consultant

Flosum Certified Professional

IBM Earned Badges (IBM Agile Explorer, Enterprise Design Thinking Practitioner)

Milestone Achievements:

Certification of Appreciation (for outstanding service contributions and putting the client first).

Star Performer of the Month Award from client Pitney Bowes.

2019 Innovation & Delivery Excellence Award (for Outstanding Service Delivery)

IBM Superfast learner of the year 2020.

Projects Undertaken:

Project # 1

Client : Lab Corp

Tools & Technologies : Apex, Apttus CPQ,VF Pages

Role : Technical Lead

Environment : Sales Cloud, Apex, Visual Force Pages, Data

Loader, Workbench, Apttus CPQ

Project Type : Enhancements

Industry : Healthcare

Duration : Jan 2022 to till date

Location : Mountain view, CA-94043

Responsibilities:

Working as Technical lead for a team of 5 members.

Have undergone the Apttus CPQ training from CONGA.

Involved in requirement gathering and interaction with Customer.

Worked on Onsite-Offshore model and delivered end to end implementation successful.

Implemented the different CPQ modules and presented demo with different customers.

Worked on analysis and fixing the defects and production issues related to Apex code and configurations including Process builder, Flows, Approval Process, Workflow Rules, Validation Rules, etc.

Worked on test classes to increase the org wide code coverage.

Involved in creating Custom Objects, Fields, Custom Settings, etc.

Involved in writing Apex Classes, Apex triggers and Visualforce pages.

Involved in Importing/Exporting data in Salesforce using Data Loader.

Worked on to identify the root cause and provided solution to fix the issues for important functionalities and processes in production.

Project # 2

Client : Pitney Bowes

Tools & Technologies : Apex, Apex Data Loader, Workbench,

Role : Senior Salesforce Developer

Environment : Sales Cloud, Service Cloud, Apex Language, Visual Force Pages, Data

Loader, Workbench.

Project Type : Application Maintenance, Enhancements and Support

Industry : eCommerce

Duration : March 2020-October 2021

Location : Bangalore, India

Responsibilities:

Acted as a Module Lead for a team of 8 members.

Involved in requirement gathering and interaction with Customer.

Worked on Onsite-Offshore model and delivered end to end implementation successful.

Worked on analysis and fixing the defects and production issues related to Apex code and configurations including Process builder, Flows, Approval Process, Workflow Rules, Validation Rules, etc.

Worked on test classes to increase the org wide code coverage.

Involved in creating Custom Objects, Fields, Custom Settings, etc.

Involved in writing Apex Classes, Apex triggers and Visualforce pages.

Involved in Importing/Exporting data in Salesforce using Data Loader.

Worked on to identify the root cause and provided solution to fix the issues for important functionalities and processes in production.

Handled End to End release activities including Changeset creation, deployment, pre deployment and post deployment activities, relevant communication, etc.

Project # 3

Client Name : AECOM

Role : Senior Salesforce Developer

Project Type : Application Maintenance, Enhancements and Support

Industry : Real Estate

Industry : April 2017-Feb 2020

Responsibilities:

Performed the role of Salesforce.com Developer and admin in the organization.

Involved with different cross-functional teams to gather the requirements.

Created new custom objects and worked on relationships between objects to suit the organization’s business needs. Worked on page layouts, custom tabs, visual force pages, custom reports, and Dashboards.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Created junction objects to establish connectivity among objects

Maintained user roles, security, profiles, and workflow rules wherever necessary.

Developed Apex Classes, pages, and Apex Triggers for various functional needs in the application considering governor limits.

Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created profiles and implemented Object level, field-level and record-level security.

Involved in distribution of tickets among team members.

Used SOQL & SOSL to create the data manipulation needs of the application.

Prepared the technical design documents to provide the knowledge to the new team members.

Project #4:

Client : Citrix

Role : SFDC Developer

Environment : Sales Cloud, Service Cloud, Apex Language, Visual Force Pages, Data

Loader, Workbench.

Duration : December 2015 to March 2017

Responsibilities:

Performed the roles of Salesforce.com Developer and Salesforce admin in the organization.

Involved with different cross-functional teams to gather the requirements.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.

Extensive experiences on implementing the Knowledge articles from the Client side.

Created and worked on change requests for customizing changes and program fixes.

Proving the resolution for production support issues raised in Salesforce within SLA.

Unit and integration testing for new requirements and get the UAT from the business owners.

Handling all the L4 support issues pertaining to development.

Involved in distribution of tickets among teams and within the team

Used the FLOSUM application to deploy the changes/application to production

Interacted with various business team members to gather the requirements and documented the requirements.

Coordinate with the administrator and business analysts for the issues requiring business analyst help.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Interacting with client/end users for resolution of tickets

Used SOQL & SOSL to create the data manipulation needs of the application.

Prepared the technical design documents to provide the knowledge to the new team members.

Created test scenarios on sandbox environment, created the patches and moved it between Sandboxes and Production environments to place final implementations

Project #5:

Project Title : Pharmacy Information Management System

Role : VB6 Developer

Environment : VB6.0, Oracle 10g, Crystal Reports

Industry : Health Care

Duration : August 2013 to June 2015

Project #5

Project Title : HIMS

Environment : VB6.0, Oracle 10g, Crystal Reports

Role : VB6 Developer

Industry : Health Care

Duration : April 2011 to June 2013

I hereby declare that the above information is true to the best of my knowledge, and I shall be liable for the same.

Revathi. K

Place: Fremont, California

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