Operations Manager/ CDL B Driver
Resume:
Goal- and solution-oriented professional with educational, leadership, and management skills. Over 20 years of excellence in customer service, 15+ years of operations leadership experience, and 12+ years creating and implementing training programs that motivate personnel with evidence-based practices. Committed to transparency, inclusivity, and Kaizen practices. MICHAEL SEAN WARD CUSTOMER SUPPORT LEADER
RELEVENT EXPERIENCE
EDUCATION/
CERTIFICATIONS
BENEDICTINE UNIVERSITY
LISLE, IL
BA - Sociology 2008
IAP CAREER COLLEGE
HR Consultant Certification 2020
CONTACT
*******.****.******@*****.***
p:
e:
12534 15th Ave NE #22
Seattle, WA 98125
a:
TRANSWEST SEATTLE, WA
Attendant Services Operations Manager NOV 2021- FEB 2022 Supervised two regional managers and 40+ attendants Created, developed, and implemented onboarding and professional development training programs for employees
Built recognition programs to celebrate individuals and group achievements, gave performance reviews, and managed workflow needs
Planned and conducted team meetings
Established and maintained great client relations
Was promoted three times over three years due to high performance and ability to apply company vision, mision, and values to daily work Day-to-day skills demonstrated: time management, effective communication and leadership, project prioritization and management, giving and receiving feedback, and conflict resolution
Brand Ambassador Coordinator JAN 2021- NOV 2021
Lead Driver OCT 2019 - JAN 2021
Driver AUG 2018 - OCT 2019
SOFTWARE
Microsoft Office (Excel,
Powerpoint)
G Suite
PROFICIENT IN:
INTERESTS
New dad!
Economics
Technology
Home brewing
Camping and hiking
Community activism
Raising mental health awareness
TRADER JOE’S MULTIPLE LOCATIONS (IL/WA)
Manager NOV 2005 - MAR 2017
Performed duties including order writing, merchandise and trend planning, sales analysis
For 6+ years, was floor manager and conducted training program for new assistant managers, ran meetings, and handled scheduling
Developed, motivated, and mentored employees, providing training on developing strong customer relations
Implemented a goal-oriented team building management approach with proven increased sales
Managed the alcoholic beverage department’s tasting program, planning, and development
ROOFTOP BREWING SEATTLE, WA
Delivery & Cellarman APR 2018 - OCT 2018
Managed inventory, delivery, accounts, and invoicing Hired, trained, and managed event staff
Brewed product, maintained industrial cleaning and sanitation practices, assessed quality control
TOTAL WINE & MORE SEATTLE, WA
Sales and Merchandising OCT 2018 - DEC 2019
Managed the promotion of products to increase sales and exceed department goals Developed expert-level product and industry knowledge to provide memorable customer service and drive repeat business
Handled in-store customer escalations
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