Goal- and solution-oriented professional with educational, leadership, and management skills. Over 20 years of excellence in customer service, 15+ years of operations leadership experience, and 12+ years creating and implementing training programs that motivate personnel with evidence-based practices. Committed to transparency, inclusivity, and Kaizen practices. MICHAEL SEAN WARD CUSTOMER SUPPORT LEADER

RELEVENT EXPERIENCE

EDUCATION/

CERTIFICATIONS

BENEDICTINE UNIVERSITY

LISLE, IL

BA - Sociology 2008

IAP CAREER COLLEGE

HR Consultant Certification 2020

CONTACT

630-***-****

adri3o@r.postjobfree.com

p:

e:

12534 15th Ave NE #22

Seattle, WA 98125

a:

TRANSWEST SEATTLE, WA

Attendant Services Operations Manager NOV 2021- FEB 2022 Supervised two regional managers and 40+ attendants Created, developed, and implemented onboarding and professional development training programs for employees

Built recognition programs to celebrate individuals and group achievements, gave performance reviews, and managed workflow needs

Planned and conducted team meetings

Established and maintained great client relations

Was promoted three times over three years due to high performance and ability to apply company vision, mision, and values to daily work Day-to-day skills demonstrated: time management, effective communication and leadership, project prioritization and management, giving and receiving feedback, and conflict resolution

Brand Ambassador Coordinator JAN 2021- NOV 2021

Lead Driver OCT 2019 - JAN 2021

Driver AUG 2018 - OCT 2019

SOFTWARE

Microsoft Office (Excel,

Powerpoint)

G Suite

PROFICIENT IN:

INTERESTS

New dad!

Economics

Technology

Home brewing

Camping and hiking

Community activism

Raising mental health awareness

TRADER JOE’S MULTIPLE LOCATIONS (IL/WA)

Manager NOV 2005 - MAR 2017

Performed duties including order writing, merchandise and trend planning, sales analysis

For 6+ years, was floor manager and conducted training program for new assistant managers, ran meetings, and handled scheduling

Developed, motivated, and mentored employees, providing training on developing strong customer relations

Implemented a goal-oriented team building management approach with proven increased sales

Managed the alcoholic beverage department’s tasting program, planning, and development

ROOFTOP BREWING SEATTLE, WA

Delivery & Cellarman APR 2018 - OCT 2018

Managed inventory, delivery, accounts, and invoicing Hired, trained, and managed event staff

Brewed product, maintained industrial cleaning and sanitation practices, assessed quality control

TOTAL WINE & MORE SEATTLE, WA

Sales and Merchandising OCT 2018 - DEC 2019

Managed the promotion of products to increase sales and exceed department goals Developed expert-level product and industry knowledge to provide memorable customer service and drive repeat business

Handled in-store customer escalations

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