Assistant Medical Customer Service

LISA RENTAS

**** ****** **, *********, ** ***** 410-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Customer service focused, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

High Academic Honors Recognition / Honor Roll – 3.84 GPA.

Dependable, flexible, and completes tasks on time.

Adept at following directions and acquires new skills quickly.

Microsoft Office Applications (MS Word and MS PowerPoint) – Type 35 WPM.

CORE QUALIFICATIONS

Basic Coding Skills for ICD / CPT Third Party Medicare Medicaid HMO PPO CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology Patient Processing

Patient Registration Medical Laws & Ethics HIPAA Compliance Medical Transcription

Office Accounting Anatomy & Physiology ICD-9 ICD-10 Medical Records Management

EDUCATION

Ultimate Medical Academy

Diploma – Medical Administrative Assistant, 2019

WORK EXPERIENCE

Aerotek / Maximus – Hanover, MD 11/2021 – 12/2021

Customer Service Representative

Answering inbound calls dealing with social service insurance

Successfully responded to inquires like, but not limited to:

oSigning up patients and helping them set up a new account

oChecking for any benefits available

oInforming patients of whether they would be able to add individuals onto their plan

oResetting passwords

MTN9 - Amazon – Nottingham, MD 09/2020 – 03/2021

Warehouse Associate

Control inventory counts, keep accurate records, and remove damaged items.

Pull products ordered by individual stores from distribution center racks and place them onto pallets.

Maintain safe operating environment and work timely and effectively in fast-paced, high demand environment.

Alorica Call Center – Atlanta, GA 09/2019 – 01/2020

Customer Service Representative (Remote)

Interacted with customers to resolve questions or concerns.

Managed health flexible accounts, health savings accounts (HSA) and flexible spending accounts (FSA).

Tracked call-related information, maintained and updated customer information, and provided feedback on call issues.

UMA Ultimate Medical Academy – Baltimore, MD 05/2019 – 12/2019

Full Time Student

Showed strong organizational skills and managed multiple schedules, logistics, and budget.

Remained self-directed and managed time appropriately.

Took actions necessary to accomplish academic goals.

Associates Building Maintenance – Baltimore, MD 10/2018 – 05/2019

University Housekeeper

Accountable for the general cleaning and upkeep of classrooms and offices.

Remained team oriented and dedicated to ensuring highest standards are met.

Prioritized and organized work and followed through to ensure duties were accomplished.

Monitored building premises to ensure occupant and visitor safety.

Baltimore Best Wings – Baltimore, MD 10/2016 – 10/2018

Cashier / Customer Service

Performed a multitude of tasks including food production and serving customers at the cash register.

Ensured operation excellence by adhering to systems and standards of the restaurant.

Maintained a clean and organized workstation and guest area.

Worked in a team environment and communicated effectively with managers and co-workers.

Stewart Hill Academy – Baltimore, MD 06/2017 – 08/2017

Administrative Assistant (Volunteer)

Answered inbound calls, faxed and received documents, and distributed copies.

Served as Receptionist and completed front desk duties.

Monitored and secured entry of incoming guests to the school.

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