Customer Service Center Agent
Resume:
Tenesha Bailey
Longview,Texas 75602
***************@*****.***
Objective:
To bring my skills and experience into a workplace, so that I can help the betterment of the company.
Experience:
2015-2022 Dallas, Tx
Nielsen
Payment processors, document, and issue receipts for payments made in person, over the phone, online, or through the mail. Also use a variety of office and computational machines to track and maintain account information and create financial reports.
Walmart 2014-2015 Dallas, TX
Overnight Stocker- loading and unloading shipments, organizing backroom spaces, constructing displays, and stocking shelves. Able to possess the ability to lift heavy objects in excess of 50 pounds. Knowledge of operating heavy machinery such as forklifts may also prove necessary. Able to use verbal and visual orientation as well as hands-on demonstration
Sedexo Health 2014-2014 Dallas, TX
Resident Advisor- Assisted living facilities or residences are long-term care programs designed to provide help for adults who need assistance. A resident assistant helps clients with their everyday needs and provides administrative support.
Pro Staff Call Center 2013-2014 Dallas, TX
Call Center Agent- Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed
Walmart 2011-2013 Dallas, TX
Overnight Cashier- As a cashier I greet customers as they arrive, provide them with information regarding products and direct them to the right department. Also I scan merchandise and accept cash and credit card payments. I am also responsible for processing refunds and exchanges and managing the cash drawer. At the end of each shift, I am expected to tally funds and ensure that everything is in order.
Williams Chicken 2010-2011 Dallas, TX
Customer Service Manager- operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security; working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations; ensuring high standards of customer service are maintained; implementing, and instilling in their teams, company policies, procedures, ethics, etc.; handling customer complaints and queries; preparing reports and other performance analysis documentation; establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programs.
American Airlines 2009-2010 Dallas, TX
Receptionist- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
ManorCare of Dallas Nursing 2007-2009 Dallas, TX
Dietary Aide- Prepare food items and assembles ready foods for patient trays. Serve foods in the rooms and cafeteria. Deliver food trays to patients’ units and dining area. Provide services in dining room and dish room. Clean cafeteria tables, and service counter area after meals. Wash pots and pans area.
Educational Background:
Sherman High School
August 2003-May 2006
References: Available upon request
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