Human Resource/ Customer Service Manager

Aisha E. Beverly

Human Resource Generalist Profile

************@*****.*** • 718-***-****

LinkedIn • New York, NY

Goal-oriented, meticulous, and highly accomplished professional with extensive experience overseeing daily operations and providing exceptional assistance with Human Resources matters. Natural leader with history supervising and motivating employees to boost productivity. Personable individual with background solving labor-management issues and investigating complaints raised by employees. Expert at updating employee records, managing company’s database, monitoring budgets, and staying abreast of HR best practices. Well-versed in problem resolution and streamlining existing processes to improve efficiency. Skilled in building positive relationships with employees, senior management, and clients. Proficiency in Microsoft Office Suite, PeopleSoft, Dois, and Tacs.

Areas of Expertise

Human Resources

Team Leadership/Training

Employee Relations

Project Management

Benefits & Payroll Administration

Compensation & 401k Planning

Performance Reviews

Process Improvement

Policy Implementation

Education

Master of Human Resource Management, Graduated with Honors

Long Island University, New York, NY

Bachelor of Arts in Communication

The College of New Rochelle, New York, NY

Professional Experience

United States Postal Service New York, NY 2005 – Present

Manager Customer Service (2019 – Present)

Direct operations of small to medium size station with help of junior supervisors for various functional areas and activities of branch with many employees, providing delivery and collection services and timely processing of non-postal products. Oversee parcel post delivery, mail distribution, and special delivery collections matters. Create tour assignment schedules, determine staffing needs, and adjust timetables according to mail volume and variances in correspondence quantity. Monitor performance by assessing production reports, comparing findings against established targets, resolving inefficient operations, and solving operational and administrative concerns.

●Displayed advanced financial acumen while supplying data for annual budget planning and successfully managed operating costs within budget allocations.

●Created safe professional environments by removing hazards, assuring adherence to safety regulations and procedures, assessing incident reports, and investigating industrial/vehicle accidents to prevent reoccurrence.

●Elevated professional capabilities of supervisors and staff by providing extensive training.

●Resolved labor-management issues in consultation with representatives of employee organizations.

●Accomplished required accounting and administrative functions and submitted documents well ahead of deadlines.

●Improved operations of a previously less successful branch into a more functioning unit developing motivated teams, engaging employees, and delivering a positive customer experience.

●Led teams and approved employee overtime, leave, and vacation schedules in addition to conducting performance assessments and identifying areas for improvement.

Supervisor of Customer Service 204B Supervisor Letter Carrier (2005 – 2019)

Held positions of increasing scope and headed activities of administrative and clerical support staff. Maintained accountability for timely delivery of correspondence to customers by sorting, arranging, and transporting mail in the correct order and partnering with distribution clerks. Ensured seamless operations by providing in-depth training on company procedures. Guided staff by discussing performance concerns and remedial strategies. Served as 204B Supervisor and identified physical hazards as well as investigated and reported accidents. Attended to employee related matters such as inputting workday time into online system, promptly solving union grievances, carrying out safety evaluations, and enforcing office practices.

●Created a positive customer experience by distributing and collecting mail accurately and efficiently.

●Spearheaded preparation and separation of mail to be carried by truck to relay boxes along route for subsequent delivery.

●Conducted daily reports on mail delivery activities and reported issues to senior leadership.

●Delivered and gathered charges on customs, postage-due, and C.O.D. mail matters, and obtained receipts for Registered and Insured mail.

North Shore LIJ, Long Island, NY 2004 – 2005

Human Resource Representative

Oversaw basic HR functions and procedures and attended to complex technical and administrative tasks relating to personnel matters including recruitment, benefits administration, payroll, classification and compensation, liability claims, and employee relations. Retained HR department’s policies and procedures, payroll, 401k, medical benefits, garnishments and stored data into online system. Operated busy multi-line phone system, directing calls or personally responding to telephone and email inquiries.

●Leveraged progressive communication and organization abilities and offered comprehensive HR assistance and information.

●Resolved complications by successfully troubleshooting software and hardware.

●Accomplished various tasks including processing million-dollar payrolls, maintaining extensive filing system, assisting with audits, deploying correspondents, and effectively communicating with employees.

●Facilitated system upgrade to PeopleSoft conversion.

Additional Experience

Personnel Manager, Super Stud Building Products, Astoria, NY

Payroll Share Draft New Accounts Clerk, Municipal Credit Union, New York, NY

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