Resource Manager System Administrator
Resume:
Nicol M. Dozier, SHRM - CP
*****.******@*****.***
OBJECTIVE:
Human Resources position where extensive business knowledge, experience in public and private sector, nonprofits, union relations and sales, excellent interpersonal and negotiating skills as well as management experience and proficiency in handling diverse tasks simultaneously will add value to the organization. SUMMARY OF CHARACTER/WORK ETHIC:
● Energetic and committed learner
● Open to new challenges
● Effective working with diverse personalities and lifestyles
● Resourceful, persistent, and self-motivator; can be counted on to get the job done
● Exceptionally responsible and thorough with excellent follow through
● Excellent organizational skills
● Edit and proof-reading skills
PROFESSIONAL EXPERIENCE:
B.F Saul Hospitality Group Homewood Suites - Human Resource Manager June 14, 2021 – Present
• Compensation/Benefits: Maintains relationship with area hotels and conducts regular wage surveys to ensure competitive wages. Works with B. F. Saul Company Hospitality Group’s HR/Payroll department to ensure timely processing of team member increases. Monitors and administers compensation/benefits for both hourly and salaried team members.
• Recruitment/Retention: Manages the recruitment and retention process for the property for both hourly and salaried team members. Ensures fair hiring practices including consistent completion of all new-hire paperwork. Implements and maintains recognition programs that reward and motivate team members and plays key role in administering and following up with Team Member Satisfaction Survey.
• Team Member Relations: Provides leadership support in maintaining union free status. Responsible for ensuring fair and consistent application of federal, state, and local laws. Plays a key role in ensuring effective team member relations and serves as a resource for performance management with hourly and salaried team members.
• Cost Control: Manages expenses to exceed company/hotel profitability. Assists department managers in effectively managing labor costs through efficient use of Kronos and UltiPro. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists in identifying cost strategies between departments/hotels to capitalize on efficiencies.
• Training: Analyzes quality issues, identifies training needs and ensures implementation to improve results. Assists in the administration and delivery of all training and development programs. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.
• Safety/Risk Management: Manages the workers’ compensation program and assists in providing a clean and safe work environment.
• Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear communication. Promotes collaboration and positive, professional work environment. Adheres to B. F. Saul Company Hospitality Group Standard Operating Procedures.
Palm Beach County Housing Authority – Human Resource Manager July 2019 – February 2020
● Managed the full spectrum of the human resource functions.
● Manage customer relations with internal personnel, group administrators, brokers and members as related to employees benefits commercial insurance.
● Provided enrollment counseling to eligible employees regarding employer provided benefits.
● Advise and counsel employees with benefit inquiries on company sponsored benefits.
● Communicated with insurance and savings providers to resolve issues.
● Informed employees about any changes to the benefits structure or plans
● Calculated and furnished cost estimates for company/employee percentage of each benefit offered.
● Respond professionally and accurately to all customer inquiries regarding all employer sponsored plans, relating to benefits/eligibility questions.
● Handled sensitive employees’ information in a professional and confidential manner in accordance with HIPAA guidelines.
● Teamed with benefit brokers to find benefit enhancements including creating an employee survey to identify benefit gaps.
● Edited and revised the agency’s Employee Manual.
● Recruited, hired, and trained new employees
● Monitored activities of personnel and took disciplinarian action if needed
● Developed organizational strategies by establishing human resources objectives that aligned with the organizational objectives.
● Processed and monitored benefit packages such as compensation, health insurance, retirement, vacation time and sick time etc.
● Supported management by analyzing applications and information and providing counsel and advice
● Developed and updated procedures, methods, policies, and guidelines for employee enrollment.
● Complied with local, state, and federal legal requirements by studying new legislation and advising management on necessary actions
● Prepared and maintained a variety of automated and manual personnel records, files, and reports
SamTrans – Employee Relations, Specialist
January 2019 – June 2019 (Tellus Solutions- Temp Assignment)
● Engaged in customer service response with employees and the public on inquiries related to employee services, recruitments, benefits, and employee relations.
● Updated employee personnel files with responsibility for timely and accurate posting of employee's appointment, work assignment, medical records, bargaining/non-bargaining status, paid-time-off, promotion, salary change, tax deductions (other deductions such as retirement, deferred compensation), insurance beneficiary.
● Documented personnel actions and status changes in a timely and accurate manner.
● Responsible for initiating LOA, Workers Comp claims, performance evaluations, salary increases, longevity bonuses, PTO accruals, transfers, layoffs, resignations, disciplinary actions, terminations and retirement enrollment.
● Responsible for special project regarding creating SOP streamlining an organized easy to follow auditing system in order to maintain accrete reporting for federal funding
● Managed timely distribution, collection and reporting (PeopleSoft) on documents/data associated with leaves of absence, drug test results, disciplinary actions, and grievance activity. Develop forms and statistical data (spreadsheet) needed for analysis.
● Ensure up-to-date medical certification for safety-sensitive employees. Prepare paperwork and schedule monthly medical recertification as needed.
● Correspond with Labor Unions on a variety of Employee Relations issues. Process and track appeals set up informal reviews and prepare monthly Union reports. Human Resources Admin Coordinator – SEIU Local 1021 May 2013 – June 2018
● ADP Workforce Now Version 15 system lead on implementation/ system administrator
● Administrator of ADP HR/ Benefits Solution systems associated with employee work history to ensure accurate reporting regarding active and terminated employees.
● Implemented and managed SAMBA Safety DMV system to monitor requirements for auto driving compliance.
● Insured up-to-date records of each employee's benefits profile.
● Ensured the company's benefits and leave-of-absence policies comply with state laws and regulations.
● Benefits administrator including Process 401(K) retirement benefits Family Medical Leave Act (FMLA) / Equal Employment Opportunity Commission (EEOC)/ Worker’s Compensation (WC) Maintain Health Reimbursement Account
● Upheld all HR Policy & Procedures while maintaining confidentiality of all personnel and/or benefits information.
● Informed employees about any changes to the benefits structure
● Created and updated SOP for administration annual open enrollment and employee benefits including provide ongoing employee benefits support.
● Job posting on multiple sites/schedule interviews with potential applicants
● Responsible for taking notes for union negotiations and personnel investigations
● Participate in Employee Relations procedures including discipline and discharge Benefits Auditor- Alameda County Employees’ Retirement Association (ACERA) October 2012 – May 2013 (Temporary Assignment thought Account Temps):
● Reviewed financial records and managed expense reporting for employee benefits transactions to include retirement payments; revisions and corrections to budgets accounts; and benefits payroll deductions.
● Analyzed, processed, and managed FMLA claims to determine eligibility and certification in compliance with state and federal regulations.
● Respond to inquiries from providers regarding the National Provider Identifier (NPI) HIPPA mandate
● Handled sensitive employees’ information in a professional and confidential manner in accordance with HIPAA guidelines.
● Provided information to County departments concerning benefits accounts and reconciliations with department records.
● Audited and analyzed fiscal record-keeping systems for various employee benefits reports (i.e. FMLA, COBRA, etc.) for compliance.
● Reconciled COBRA billing for all health and dental plans in addition to reconciling the Share the Savings, Domestic Partner, and Savings Bond program exception reports and other related exception reports for remaining benefits.
● Reviewed the ALCOLINK HRMS benefits system for the County and contractors including computer-based information systems for compliance with generally accepted accounting principles and County requirements.
Human Resources Generalist - Housing Authority of New Orleans (HANO) March 2009 - March 2012
● Coordinates benefits programs based on acceptable practices and applicable laws. Adheres to special regulations governing eligibility criteria for benefit plans.
● Provides direction to staff regarding Agency wide benefit related issues.
● Develops educational workshops for maximum utilization of the benefits programs. Participates in special task force committees to identify action areas needing attention.
● Acts as a consultant to Agency staff to alleviate benefit-related problems and to promote general goodwill.
● Uniformly enforces policies, standards, and procedures
● Oversees, and examines and assists in the development of personnel policies and procedures regarding benefits and makes changes when needed.
● Assists in the preparation of files for defense in litigation cases.
● Assists in the assessment of Agency benefits programs and makes recommendations for changes.
● Monitors Worker’s Compensation claims.
● Coordinates with the worker’s compensation insurance carrier to ensure proper administration of claims.
● Responsible for the monitoring of COBRA participants, including notification of any applicable laws governing the same.
● Conducts on-site accident investigations relating to workers compensation.
● Prepares monthly activity status reports relating to all the Agency’s benefit programs.
● ADP HR/ Benefits Solution, Pay Expert and EZ Labor system administrator/ implementation
Payroll Administrator - Caballero and Castellanos Accounting Consultants “Contracting with” Housing Authority of New Orleans (HANO)
June 2008 – March 2009
● Prepared bi-weekly payroll for over 300 staff and faculty
● Uploaded data timely to Automatic Data Processing (A.D.P)
● Reviewed payroll reports processed by Automatic Data Processing (A.D.P) to ensure accuracy.
● Maintained and reconciled benefit accruals and usage for all employees.
● Coordinated payroll and benefits with Human Resources for all new and/or terminated employees
● Prepared standard pension analysis for review with payroll manager.
● Trained staff on various payroll procedures including but not limited to: EZ labor management and timekeeping procedures
● Responsible for accurately accounting for payroll funds more than $285,000 bi-weekly Teller Supervisor - ASI Federal Credit Union
October 2007 – May 2008
● Monitored the efficiency of day-to-day operations while providing leadership, direction, and training to ensure proper handling of cash and customer transactions.
● Reviewed daily overdrafts after centralized completion, coordinating necessary changes as needed to ensure bank ledger balance at end of day.
● Maintained and submitted a master branch schedule of errors and corrections to the regional manager.
Personal Banker - JP Morgan Chase Bank
August 2005 – September 2007
● Responsible for performing intermediate duties and support related to branch operational activities and financial services.
● Processed all new account transactions as well as opening, maintaining, and closing all accounts.
● Cross-selling bank products and services.
● Provided leadership training and support to all new account representatives and other branch staff members.
Cash Center Manager - ACE America Cash Express
May 2000 – August 2005
● Issued loans and monitored accounts receivable daily.
● Managed a staff of loan officers as well as being responsible for employee production.
● Monitored check cashing procedures and implemented a plan for telephone collections. EDUCATION/PROFESSIONAL CREDENTIALS:
Delgado Community College – Business Administration Major Society of Human Resources Management - Certified Professional (SHRM-CP) SKILLS:
● I-9 Advantage
● ICIM System
● UltiPro
● Benefitfocus
● Kronos Workforce Center
● Good Hire
● Microsoft Teams
● Knowledgeable in the use of Microsoft Windows and Office applications
● Knowledgeable in System Implementation
● Proficient in Automatic Data Processing (A.D.P) HR / Benefits Solution software for payroll and Human Resources administration
● Experienced in Employee Benefits
● EZ Labor payroll systems
● Pay Expert payroll systems
● Pay-Master
● Web-time experience
● ADP Payroll Processor
● ADP Workforce Now
● PeopleSoft System
● Pay Master
● Pension Gold (PG)
● Experienced
● Excellent communication skills
● Dispute Resolution Skills
● Contract Negotiation Skills
● Microsoft Visio
● Pension Gold (PG)
Professional References Upon Request
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