Customer Service Office Assistant
Resume:
Bentley R. Estimond
**** *. ********** **. **** C-101, Sunrise, Fl. 33351
***************@*****.***
PROFESSIONAL SUMMARY
I am a strong candidate for this position because my skill set compliments perfectly with your requirements. I will demonstrate abilities of dealing effectively with customers of different backgrounds and respond to concerns and resolve issues in a timely manner. My experience has enabled me to understand and manage relevant administrative work efficiently with minimum to no supervision. My extensive experience in the customer service profession has allowed me to deliver friendly and courteous service as well as knowledge of presenting a positive image of your company. Highly skilled and enthusiastic about ensuring optimal customer service while being an energetic team player with top-notch organizational skills.
SKILLS
Payment processing
Customer service
MS Windows proficient
Strategic sales knowledge
Financing
Creative problem solver
Credit card processing
Credit card fraud specialist
WORK HISTORY
August 2021- Present
Service Finance Company LLC
●In direct lending company
●Received Inbound and Making Outbound calls to new and existing customers
●Focusing on their Home finance needs such as Roofing, Plumbing, Solar, etc.
●Assisting with Financing towards home Application Loans
●Verifying Approvals; Running Credit Applications; While operating multiple softwares
January 2021-August 2021
Remote
ASM Research, LLC/Customer Service Specialist 1
● Receive inbound calls regarding customers unemployment needs
● Processing claims
● Helping with filling out waivers
● Assist with filling out certifications, etc.
July 2020-January 2021
Coral Springs, Fl.
Credit Card Fraud Specialist/Fiserv
● Received inbound phone calls regarding fraudulent activity that was charged to a client’s account.
● Provided travel exemptions to clients who were traveling outside of the U.S. and needed access to their credit cards.
● Provided overrides on transactions that were originally cancelled or declined.
October 2018-June 2020
Davie, Fl.
Range Counter Specialist/Nexus Shooting, LLC.
● Provided customer service to new and existing customers regarding the purchase or rentals of firearms, ammo, and accessories.
● Signed up new customers with Nexus memberships in order to utilize the shooting range and company discounts.
● Educated customers on gun safety along with State and Federal laws regarding the purchase of firearms.
March 2018-October 2018
Weston, Fl.
Customer Service Advocate 3/Change Healthcare
● Received inbound phone calls from all healthcare insurance members inquiring about the discounted healthcare benefits that are advertised via television, mail, and or via email.
● Educated members on the discounted healthcare benefits available, how to obtain and utilize their available discounted benefits.
● Provided brochures via USPS mail to those members who were seeking further information regarding the benefits available to them and their family members.
November 2017-March 2018
Tamarac, Fl.
Customer Service Associate/Inktel Direct
● Received inbound phone calls regarding online purchase orders customers made via Walmart.com
● Provided refunds, payment adjustments on online discounted items and orders, along with providing cancellations on existing orders.
October 2014-November 2017
Lauderhill, Fl.
Front Office Assistant Manager/J&F Auto Sales, Inc.
● Provided full customer service from beginning to end in regards to the purchase of a motor vehicle.
● Provided assistance with motor vehicle tag transfers, and registrations. ● Negotiated pricing on motor vehicles via Auto Auctions.
● Handled day to day office duties such as billing, filing, computer software updates and management.
July 2012-September 2014
Michigan (Remote position)
Customer Service & Sales Representative/ Kelly Services
● Received inbound phone calls regarding a customer's Apple product(s) purchased online.
● Assisted customers with the completion of an online order.
● Upsold customers Apple products and accessories including the upsell of increased data purchases.
EDUCATION & CERTIFICATIONS
June 2001
Boyd H. Anderson High School
High school diploma/3.2 GPA, Major Dramatic Arts
August 2005
Prospect Hall
Associates in Computer Information Science
September 2018
Change Healthcare
Certification in HIPPA Laws and Regulations
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