CARLA R. NOVICKY

*** ****** *****

Youngstown, Ohio 44512

330-***-****

adri0c@r.postjobfree.com

OBJECTIVE

Allowing for parlay of demonstrated organization, customer service, communication and project management skills proven with 18 years of employment in various backgrounds PROFILE

Motivated, personable business professional, with extensive background in customer service. Talent for quickly mastering technology – recently completed Microsoft Office certification course. Diplomatic and tactful persona in dealing with professionals and nonprofessionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports, and meeting stringent governmental guidelines.

Flexible and versatile – able to maintain composure under pressure. Poised and competent in all situations, with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments.

SKILLS SUMMARY

Project Management

Scheduling

Report Presentation

Customer Service

Accounting/Bookkeeping/Payroll

Front – Office Operations

Professional Presentations

Written Correspondence

Excellent Office Skills

Computer Software Knowledge

County/State/Area Budgets

Dispatching/Route Coordination

Supervision in Multiple Environments

Microsoft Office Certification

Professional/Personal Knowledge of Google Suite

Requisitions

Encumbrances

Payment Processing

Minute Coorespondence and Presentation

Mail Processing

Switchboard Operations

PROFESSIONAL EXPERIENCE

Communication: Reports/Presentations/Technology

Prepare complex reports for governmental organization and nine private companies ensuring full compliance with confidentiality and tight deadlines. Conduct small group meetings

Team building practices

Rapidly learn and master varied computer programs; completed Microsoft Office Suite certificate course, and Google Suite course

Weekly, monthly, and yearly budgets reported to various sources Location tracking and mapping of multiple individuals Customer Service/Marketing/Problem Solving

Oversee front office operations of a Business Office/Fiscal Management office Create documentation to track spending on governmental/educational/maintenance projects Performed peer –reviews and validate the findings

Assist in meetings involving new procedures, cost and profit Reneogciate contrats for various entities within the public spectrum Detail Mastery & Organization

Manage day to day operations of multiple employees Generate reports or daily work completed

Bill all work / services completed

Generate customers schedules and ensure accuracy

Report all information to appropriate entity

Finances: accounts payable/receivable, invoicing, billing, and budgeting Appropriations and Receipts

Encumbrances

Governmental/Educational payroll

FMLA and Worker’s Compensation

USAS/USPS/RAM

Sick leave/Severance/Vacation calculations

Compliance with healthcare facility, HMO, and insurance requirements Compliance with governmental agencies such as USPS/EPA/HIPPA EMPLOYMENT HISTORY

Youngstown City School District - Youngstown, OH

Business Office/Fiscal/Maintenance – 2018-2019

Trumbull County Office of Elderly Affairs - -Warren, OH Accounting – 2016 - 2018

General Insurance -- Youngstown, OH

Administrative Assistant – 2014 – 2016

Roth Bros Inc. (A Sodexo Company) -- Youngstown, OH PM Operations Team Leader – 2011-2014

Women’s Healthcare Group – Overland Park, KS

Business Department/Office Assistant – 2008-2010

City of Overland Park - Overland Park, KS

Stormwater Intern – 2007-2008

Sheetz – Warren, OH

Customer Service – 2001-2006

EDUCATION

Youngstown State University – Youngstown, Ohio

1998-1999, 2004-2006

Chemical Engineering/Mathematics

GPA: 3.2/4.0 Completed 92 semester hours/average 20 hours per semester

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