Customer Service Office Assistant
Resume:
CARLA R. NOVICKY
Youngstown, Ohio 44512
*********@*****.***
OBJECTIVE
Allowing for parlay of demonstrated organization, customer service, communication and project management skills proven with 18 years of employment in various backgrounds PROFILE
Motivated, personable business professional, with extensive background in customer service. Talent for quickly mastering technology – recently completed Microsoft Office certification course. Diplomatic and tactful persona in dealing with professionals and nonprofessionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports, and meeting stringent governmental guidelines.
Flexible and versatile – able to maintain composure under pressure. Poised and competent in all situations, with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments.
SKILLS SUMMARY
Project Management
Scheduling
Report Presentation
Customer Service
Accounting/Bookkeeping/Payroll
Front – Office Operations
Professional Presentations
Written Correspondence
Excellent Office Skills
Computer Software Knowledge
County/State/Area Budgets
Dispatching/Route Coordination
Supervision in Multiple Environments
Microsoft Office Certification
Professional/Personal Knowledge of Google Suite
Requisitions
Encumbrances
Payment Processing
Minute Coorespondence and Presentation
Mail Processing
Switchboard Operations
PROFESSIONAL EXPERIENCE
Communication: Reports/Presentations/Technology
Prepare complex reports for governmental organization and nine private companies ensuring full compliance with confidentiality and tight deadlines. Conduct small group meetings
Team building practices
Rapidly learn and master varied computer programs; completed Microsoft Office Suite certificate course, and Google Suite course
Weekly, monthly, and yearly budgets reported to various sources Location tracking and mapping of multiple individuals Customer Service/Marketing/Problem Solving
Oversee front office operations of a Business Office/Fiscal Management office Create documentation to track spending on governmental/educational/maintenance projects Performed peer –reviews and validate the findings
Assist in meetings involving new procedures, cost and profit Reneogciate contrats for various entities within the public spectrum Detail Mastery & Organization
Manage day to day operations of multiple employees Generate reports or daily work completed
Bill all work / services completed
Generate customers schedules and ensure accuracy
Report all information to appropriate entity
Finances: accounts payable/receivable, invoicing, billing, and budgeting Appropriations and Receipts
Encumbrances
Governmental/Educational payroll
FMLA and Worker’s Compensation
USAS/USPS/RAM
Sick leave/Severance/Vacation calculations
Compliance with healthcare facility, HMO, and insurance requirements Compliance with governmental agencies such as USPS/EPA/HIPPA EMPLOYMENT HISTORY
Youngstown City School District - Youngstown, OH
Business Office/Fiscal/Maintenance – 2018-2019
Trumbull County Office of Elderly Affairs - -Warren, OH Accounting – 2016 - 2018
General Insurance -- Youngstown, OH
Administrative Assistant – 2014 – 2016
Roth Bros Inc. (A Sodexo Company) -- Youngstown, OH PM Operations Team Leader – 2011-2014
Women’s Healthcare Group – Overland Park, KS
Business Department/Office Assistant – 2008-2010
City of Overland Park - Overland Park, KS
Stormwater Intern – 2007-2008
Sheetz – Warren, OH
Customer Service – 2001-2006
EDUCATION
Youngstown State University – Youngstown, Ohio
1998-1999, 2004-2006
Chemical Engineering/Mathematics
GPA: 3.2/4.0 Completed 92 semester hours/average 20 hours per semester
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