Consultant Sales/ Customer Service

summary

Skills

Experience

CRISTINA ALONSO

*******************@*****.*** 310-***-**** Hollywood, CA 90028

Cheerful sales consultant with experience promoting beauty products and interacting with

‘customers to enhance sales. Talented at maximizing items per transaction through personalized

service and strong product knowledge. Passionate about elevating beauty while motivating

customers to meet sales targets.

* Statf Support ** Dispute Mediation

* Product Knowledge ‘* Building Customer Relationships and Loyalty

* Office Organization ‘* Payment Processing

* Speech Clarity ‘* Positive Customer Engagement

* Bilingual * Inquiry Response

* Strong Communication and interpersonal Skis * Honest and Dependable

* Documentation and Reporting ‘* Team Cooperation

* Building Customer Loyalty * Cash Handling

Retail Merchandising * GoatDriven

© Reliable and Responsible * Exceeding Customer Expectations

* Store Opening and Closing ‘* Energy and Physical Stamina

* Service Contracts + Sales and Promotions

# POS Software ‘© Repair Cost Estimation

* Detail Oriented ‘* Merchandising and Display

* Customer Assistance ‘+ Adaptable and Flexible

* Loss Prevention ‘* Honest and Ethical

© Time Management * Relationship Building

* Customer Needs Assessment ‘* Excellent Written and Verbal Communication

* Flexible Hours * Safety and Cleanliness Standards

* Meeting Sales Goals * Creative Thinking

« Friendly and Helpful

Beauty Consultant Sales Representative 11/2017 - 03/2022

Beauty Lab Beverty His Brentwood, CA

* Informed clients of current sales promotions to boost sales.

© Offered product demonstrations and education to promote benefits and quality.

* Recommended products aligned with customer desires

* Maximized sales by cross-selling and upseling higher-profit products.

* Identified customer beauty needs by asking open-ended questions.

* Replenished store products by restocking shelves while maintaining merchandising standards.

* Drove sales of skin treatments and anti-aging products by applying proactive nature,

knowledge of customer preferences and active listening ski

* Educated customers on product and service offerings.

* Scheduled customers appointments with Orchid system,

* Demonstrated products to customers, discussed features and redirected objections to capture

soles.

* Escorted customers to products and pointed out complementary items to boost store sales.

• Used Clover register system to ring up customer purchases, process payments and issue

receipts.

Office Manager

07/2013 - 10/2017

Royal Exotic Car Rental Los Angeles, CA

• Elevated customer satisfaction ratings by resolving client and case issues effectively.

• Reduced financial discrepancies by accurately managing accounting documentation while

maintaining case costs and billing processes.

• Automated office operations for managing client correspondence, payment scheduling,

record tracking and data communications.

• Maintained impeccable office organization to support efficiency, professionalism and

performance objectives.

• Handled scheduling and managed timely and effective allocation of resources and calendars.

• Managed office budget to handle inventory, postage and vehicle services.

• Managed office inventory and placed new supply orders.

• Supervised company transitions, system conversions and office moves.

• Identified business issues, creating customized solutions for individual problems.

• Completed thorough opening, closing and shift change functions to maintain operational

standards each day.

• Assessed business expenditures and financial trends to implement realistic company budgets.

• Reviewed resources and assets for departmental activities, noting compliance issues with

industry standards and regulatory agencies.

Loan Processor

01/2012-07/2013

US Empire Lending Woodland Hills, CA

• Evaluated small business and commercial loans for approval.

• Determined completeness of recovery documentation, legal fees, valuations and lien searches

for loan packages.

• Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan

processing.

• Filed completed packages quickly and efficiently.

• Checked approvals against established bank and government lending standards.

• Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

• Created and completed loan submission packages

• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

• Followed up with appropriate stakeholders for guaranty approval, charge off and maturity

extension.

• Discussed loan needs and financial histories with clients and conveyed information regarding

application processes.

Sales Representative

02/2005 - 01/2012

Maroon Pharmaceutical Inc. Santa Clarita, CA

• Developed customized sales techniques to successfully sell and upsell services to new and

existing clients.

• Developed key customer relationships to increase sales.

• Created successful strategies to develop and expand customer sales.

• Followed-up with clients after installations to assess quality service and customer satisfaction.

• Improved overall customer purchasing experiences to promote steady revenue.

• Contacted new and existing customers to outline benefits of products.

• Answered product questions with up-to-date knowledge of sales and promotions.

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

• Monitored customer order process and addressed customer issues.

Cosmetologist: Cosmetology

Academy For Salon Professionals - Canoga Park Northridge, CA

Pharmacy Technician: Pharmaceutical

VEI College Van Nuys, CA

Some College (No Degree): Physical Therapy (Pre-Physical Therapy)

California State University Northridge Northridge, CA

English:

Native/ Bilingual

Spanish:

Professional

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