Operation,sales,vendor management and public management

Alok Mathur

Plot No ***, Love Kush Marg, Kanak Vrindavan, Sirsi Road, Jaipur- 302021

M: 810-***-****, Email: ***********@*****.**

Personal Summary

A self-motivated individual with a positive approach and the ability to lead and motivate others while delivering effective business results. Cliff has a track record of achieving targets in all areas of hospitality, including guest satisfaction, reward enrolment and much more. Can implement and maintain the highest standards of hotel service, and deliver a unforgettable guest service. Possessing superb commercial acumen, and more than able to grow revenues and maximize the financial performance of any hotel department. Right now I am looking for an exciting managerial opportunity within an establishment that is committed to personal and career development. Career Statement

I feel that my greatest strengths are firstly my strong commitment to giving all Hotels / Resort guests the best possible experience. Secondly my skill at working efficiently as part of a team, and forming solid personal bonds with other staff members. Thirdly my desire to do everything possible to ensure that my hotel / resorts not only meets but indeed exceeds all of the goals and targets set for it.” Career History

R Chandra Palace General Manager

01st April 2022 till Date

Directed operations and business functions for the resort of 75 palace rooms, 12 royal tents, two banquet hall, conference room, multi cuisine restaurant, swimming pool, two big gardens of 40,000sq feet and 30,000 sq feet..

Stays current with the industry trends and monitors strengths and weakness of competition;explore new business opportunities, develops business plan designed to maximize property customer satisfaction,profitability,and market share, ensures property business plans are aligned with the business strategy.

Hire and train all the staff teams,and doing effective planning and decision making to attain desirable profit making results for resort.

Shaping the work environment, setting strategy, allocating resources, developing managers,building the organization,and overseeing operations.

Ensure full compliance to resort operating controls, SOP, policies, procedures and service standards.

Lead all key property issues including capital, projects, customer service and refurbishment.

Handling complaints and oversee the service improvements.

Responsible for the preparation and subsequent achievement of the resort annual operating budget, marketing & sales plan.

Manage on going profitability of the resort, ensuring revenue and guest satisfaction.targets are met and exceeded.

Controlling manpower for sales, services and expenses in all areas of operations.

Ensuring that product quality standards are met in all areas of the resort as it relates to the appearance,levels of maintenance and cleanliness,establishing and maintaining preventative maintenance programs to protect the physical assets of the hotel.

Closely monitor the resort business reports on a daily basis and take decision accordingly. making P&L statements and reacts with impactful strategies.

Conducting weekly operational meetings.

Making sure proper security procedures are in place to protect employees, guests and company assets.

Supporting the HR department in co-coordinating and managing the recruitment and selection process.

Developing a preferred supplier list and keeping it updated.

Ensuring sound financial management and adherence to expenditure and income targets.

Lead the team to deliver moments that WOW guests and keep them coming back.

Undertaking all reasonable duties as requested in order to meet the needs of the business. The Nest Resort, Jaipur General Manager

05th January 2021 to February 2022

Directed operations and business functions for the property with 107 rooms, 10 acars landscaping with 01 banquet, 03 conference hall, 60 covers restaurant, swimming pool and 45000 square feet of Lash Green Garden area & upcoming Bar & Spa.

Being business leader of the property with the responsibility for all aspects of the operation,including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both resort and resort ownership.

Ensure that monthly financial outlooks for rooms, food & general.

Maximizing room yield and resort revenue through innovative sales practices .

Prepare monthly financial reporting for the owners.

Act as a final decision maker in hiring a key staffs.

Coordination with HOD for execution of all activities and functions.

Overseeing and manage all departments and working closely with departments head on daily basis.

Corporate client handling and take part in new client acquisition along with the sales team.

Verifies that the objectives and goals of resort and the property owner work together to achieve brand positioning and success.

Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Actively involved in the local community and builds strong relationship with local officials, businesses and customers.

Ensuring that best practice is followed in safety, legality and quality of service. Developing and supporting a cross functional culture of continuous improvement.

Knows the principal competition for each demand segment and can take advantage of the hotels relative strengths against each.

Identifies major revenue and expense opportunities and possible problems.

Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition).

Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements. Hotel County Inn, Jaipur General Manager

01st June 2018 to 31st December 2020

Directed operations and business functions for the property with 42 rooms, 3200 square feet of banquet hall, 69 covers restaurant, and 10000 square feet of Garden Area.

Worked as Pr-Opening GM & contributed during project period in all the departments.

Directing various business departments to ensure the smooth running of the company.

Resolving contractual and commercial issues and disputes.

Training and leading a large team, providing discipline and performance feedback.

Developing positive direct relationships with key business contacts.

Scheduling workload to meet priorities and targets.

Possessing personality, energy & charisma to inspire, lead and develop staff. Using automated computer systems to monitor stock control.

Analyzing complex data and documentation. Involved in the recruitment and mentoring of new staff. Responsible for achieving all performance related targets.

Ensuring that best practice is followed in safety, legality and quality of service. Developing and supporting a cross functional culture of continuous improvement.

Assisting company accountants in the formulation of forecasts and budgets.

Maintaining excellent relationships with clients and suppliers.

Works closely with sales and marketing team to develop revenue generating strategies for property; identify new business leads, develop tailored sales approach, and actively pursues leads with sales and marketing team.

Hotel Royale Lalit Jaipur General Manager

22nd Nov- 2016 to till 31st May 2018

Directed operations and business functions for the property with 37 rooms, 2200 square feet of banquet, conference hall, clove 62 covers restaurant, 31 covers of café, and 2000 square feet of roof top.

Personally and successfully handled all arrangements for high profile guests that earned publicity.

Increased room and food & beverages revenues by 30% over the previous year through development of new strategies and effective management of programs.

Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local news paper.

Maximized revenues by increasing the average daily rate (ADR) through internet.

Developed, implemented and sustained aggressive solicitation program focusing on increasing business

Maintains guest service as the driving philosophy of the hotel.

Personally demonstrates a commitment to guest service by responding to guests’ needs.

Is committed to making every guest 100 percent satisfied.

Ensures hotel staff, including all new-hires, knows all components of the 100% Satisfaction Guarantee, and are trained to meet service standards; develops added-value customer service programs.

Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.

Ensures hotel standards contribute to the delivery of consistent guest service. Marketing and Sales Management

Develops and implements marketing and action plans based on demand segments to maximize revenue per available room.

Knows why competitors are successful in each demand segment and directly markets/sells against them.

Ensures that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy.

Coordinates advertising, public relations, and promotional programs.

Knows key accounts and actively “sells” through sales calls, property tours, etc. Profit Management

Meets or exceeds budgeted profit margin for hotel.

Accurately forecasts revenues/expenses.

Prepares annual budget that accurately reflects the hotels business plan.

Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.

Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements and operating costs.

Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed.

Produces accurate, timely financial reports.

Knows the hotels demand segments and sources of business for each.

Knows the principal competition for each demand segment and can take advantage of the hotels relative strengths against each.

Identifies major revenue and expense opportunities and possible problems.

Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition).

Translates business plans into action and manages those actions toward the achievement of revenue and cost objectives

Hotel Keys Marigold, Jaipur (Keys Group of Hotel) Sales Head 01st July 2014 to 20th Nov 2016

Directed operations and business functions for the property with 75 rooms, 2500 square feet banquet hall, 12000 square feet of garden, 61 covers of restaurant & café, 48 covers of bar, 01 swimming pool with roof top restaurant.

Responsible for corporate and travel agents room sale for the hotel.

Clear understanding of the hotel business strategies then set goals and to determine action plans to meet the goals. Identify new markets and business opportunity and increase the sales.

Represent hotel in various events and exhibition.

Developed and managed the sale budget, review regularly with the general manager.

Conducts daily sales calls and arrange hotel show rounds to corporate clients.

Communicate with front desk regarding group businesses, negotiated accounts.

Managed the total sales efforts within the hotel & the area sales office to generate pro-actively revenue.

Responsible for assigned sales targets (monthly, quarterly and annually).

Goals set for centers month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales.

Maintaining AD stock as per norms, Document collection, Provide daily updated data to AD., Promoting the Brands & Encouraging the Sales through various Promotional Activities (CBYs, Van Activity etc.), establishing a healthy relationship with retailers, effectively handled the Retailers Claim Settlement, Promoting Sales through Visibility in my area.

Operating Internet, Updating all records and documents (Hard copy as well as Soft copy), Purchasing and maintaining stocks, Data Entry, Updating accounts, Compiling MIS reports, networking with different stake Holders and organization.

Getting order through buying house and export house

Proper execution of order and dispatch it on time.

Follow up for payment.

Develop new sample for client.

Maintain good relation with client.

Hotel Apple Inn Manager Operations & Sales

19th April 2012 to 07th June 2014

Played a significant role in long-term strategic plans toward operational excellence Developed long-range forecasts and maintained long-range financial plans, developed and implemented organizational strategies and policies.

Interacted daily with the Board of Directors Managed budget in coordination with Board.

Supervised and increased effectiveness and efficiency of operational systems and processes/policies to support organizations mission; specifically, supported management reporting/information.

Focal point for creating annual budget and monitoring cash flow Developed and managed annual budgets and program budgets and organized fiscal documents. Key Functions:

Supervised overall financial system, HR management, IT system and business controls.

Supervised and coached office managers on a daily basis.

Prepared monthly activity reports, fulfilled tax related requirements and generated year-end reports.

Supervised the maintenance of organizational database/archive and administration files.

Administered employee payroll, benefits and insurance. Maharani Palace, Jaipur Manager Sales

June 2009 to 10th April 2012

Park Club & Resort, Jodhpur India Front Office Manager 01st Aug 2007 -01st May 2009

Hotel Marvel Umed, Jodhpur India Front Office Supervisor Oct 2005 to May 2007

Other Assignments:

Tomatoes Restaurant, Ahmadabad

McDonalds, Jaipur

Area of Expertise

Guest Relations Corporate Hospitality Human Resources

Guest Experience Sales & Marketing Front Desk Management

Managing Housekeeping Customer Service Performance Management

Hotel Operations Restaurant Management Food & Beverages

Business Administration Event management

Key Competencies & Skills

Hotel Management

Driving and tracking the Hotels Reservations up selling program. Responding quickly to any changing market conditions.

Creating s positive working environment for hotel staff.

Taking prompt, decisive and corrective action to rectify and hotel or staff short comings.

Achieving guest satisfaction goals.

Creating a cross-trained and motivated employee workforce capable of meeting the highest standards.

Financially astute with the ability to control budgets stocks and P&L.

Making sure all hotel fixtures and fitting are in a safe condition to be used. Professional

Aptitude in financial management, financial reports and analysis. Ability to spot issues and opportunities before others.

Extensive knowledge of cask ales, wines and freshly prepared food. Challenging the status quo.

Active team member with self drive and motivation.

Possessing knowledge of all relevant software & hotel management IT systems. Personal

Acting with the highest ethical standards and always treating others fairly & with respect.

A creative & innovative thinker.

Having a practical approach to problem solving.

Willing to be accountable, liable, & answerable for actions & decisions. A hand on manager able to lead by example.

Academic Qualifications

Passed High School (10+2) level with Commerce Stream.

Three year degree course in Hotel Management from Asia Pacific institute of Management.(1998 to January 2001).

Completed 3 month Industrial Training at Umed Bhawan Palace (ITC) Kota References

Available on request

Place: Signature

Date: (Alok Mathur)

Contact this candidate