Scrum master/ Agile coach

Franco Valentino (CAL -E, CAL-T, CAL-O,CSP-SM, A-CSM, CSM)

Cell # 617-***-****

email: ***********@*****.***

TECHNICAL COMPENTCIES:

●HP/Quality Center/Sprinter

●Microsoft Team Test (Automation)

●WAPT

●Fiddler

● MS SQL Server

●MS Word, Excel, Access, Visio

●MS Project

●Jmeter

●.NET, AJAX

● Firefox, Safari, Chrome

●Internet Explorer, Edge

●Confluence

●JIRA

●JIRA Align

●Sauce Lab

●Selenium

●Quality Center

●Mac, IOS

●Zephyr

●Ready API

●Matrix

●Postman

●Postico

●BrowerStack

Defect Tracking Systems:

●Microsoft Team Foundation Server

●Bugzilla

●QC-Issue Module

●IT Tracker

●JIRA

●SeaPine TestTrack

PROFESSIONAL EXPERIENCE

MassMutual Financial and Insurance Services – Boston MA August 2018 – Present

MassMutual Life Insurance Company services millions of clients with financial and insurance needs.

Scrum Master/ Agile Coach

●Worked in the Retirement and Insurance space and have a solid understanding on subject areas from retirement forecasting, distributions and assets management

●Hands on experience in all major agile framework (Scrum, Kanban, Scrumban,and SAFE )

●Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework to include training, setting team goals, definition of done, working agreement and definition of ready.

●Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders

●Partners with the Product Owner(s), Team Leads, and Stackholders to ensure the backlog items are prioritized based on business value and ready for the team(s)

●Served as a member of the Leadership Agile Transformation team to recommend best practices

●Improved teams velocity by as much as 20 percent by fostering communication between team members, process improvement, and resource management

●Facilitates effective meetings and Scrum events which include Backlog Refinement, Sprint Planning, estimating work, Sprint Review / Demo, Sprint Retrospective, Daily Scrum,and PI Planning for one or more agile teams

●Managed all releases which included versioning, change controls, communicating to upper management, release notes, audit reviews and closing of releases

●Motivate well-organized team players with good interpersonal skills

Luminopia LLC, Cambridge MA April 2017- August 2018

Luminopia is a virtual reality content platform that treats lazy eye, a condition that affects more than 15 million Americans and three hundred million people worldwide. Research has shown that unlike traditional methods, Virtual Reality treatments for lazy eye are effective in people of all ages and much faster at improving vision. Luminopia’s goal is to provide lazy eye sufferers with an alternative treatment option that is engaging, affordable, and effective. Part of a team to launch of a new product.

Scrum Master/Head of Software Quality Assurance

●Works with the team by using a servant leadership style and through leading by example

●Manages and keeps artifacts visible through visual management techniques and tools like, dashboards, and collaborative applications including but not limited to: burn-down, burn-up, team velocity, task-time estimates, and status

●Liaising between developers and project stakeholders; fostering quality communication between engineering discipline

●Facilitates effective meetings and Scrum events which include Backlog Refinement, Sprint Planning, estimating work, Sprint Review / Demo, Sprint Retrospective, and Daily Scrum for one or more agile teams

●Identifies and resolves and/or escalates roadblocks, issues, and conflicts within the team in a timely fashion. To shields the team from interruptions.

●Attention to detail, highly organized with a demonstrated ability to manage multiple projects simultaneously

●Coaches, mentors and motivates team members (internal and external) and influences them to take positive action and accountability for the team's work

●Matures team in Agile practices by identifying team improvement opportunities and educating on best practices in order to increase productivity, quality and team health

●Partners with and educate the Product Owner, especially with respect to refining and maintaining the product backlog

●Matures team in Agile practices by identifying team improvement opportunities and educating on best practices in order to increase productivity, quality and team health

●Manage and facilitate all releases in a timely manner

●Developed and implementation of QA process methodologies to ensure compliance with QA standards(FDA)

●Solid understanding of and demonstrated experience in using appropriate tools including creation of JIRA Boards,swim lanes, artifacts workflows, and confluence pages

●Develop, implement test cases, test schedules and test cycles

●Worked with project manager and development team to resolve issues during testing cycles

Softrax Inc. Canton MA August 2016 – March 2017

Softrax is a leading software provider of revenue recognition software. Softrax automates revenue recognition, deferred revenue, and complex billing.

Scrum Master /Lead Quality Engineer (Contract)

●Provided oversight of the Agile framework to ensure operational excellence in product deliveries. Provides guidance and helps educate the team in Scrum to ensure that the Agile process is being followed. Helps remove impediments and fosters an environment for high-performing team dynamics, continuous flow, and relentless improvement.

●Lead daily scrums, sprint reviews, and planning meetings to ensure full team engagement with a focus on growing the capabilities by all team members. Manage interdependencies between agile teams

●Own the implementation of JIRA boards, artifacts workflows, and swim lanes

●Identify opportunities to improve team-level Agile performance; focus teams on customer value, quality and continuous improvement activities. Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.

●Partner with key stakeholders in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making

●Implementation of QA process creating roadmap and gap analysis by managing Test cycles in JIRA(Zephyr)

Associates of Cape Cod Inc. Falmouth MA (Contract) July 2014 – May 2016

Scrum Master /Project Manager

ACC is one of the world’s largest manufacturers of products designed to detect and quantify gram-negative bacterial endotoxins and B-D glucans. These products are used worldwide by leading pharmaceutical and medical device companies to ensure the safety of their parenteral drugs, biological products and medical devices. ACC is certified to I.S. EN ISO 13485:2012 and ISO 13485:2003. FDA Inspected and operate DEA Licensed and CLIA-certified laboratories.

●Coach and guide teams in the implementation and transformation to agile mindset, processes, and tools to ensure effective outcomes.

●Coach Managers and Leaders in creating and adapting the environment in which teams operate and help transitioning from waterfall to agile

● Demonstrates a willingness to listen and explore challenges with teams as the mature from storming to high-performing.

●Work closely with executives, business unit leaders, product owners, and squads as an expert on agile methods and to educate organizations to use a variety of approaches to deliver customer value in both business and IT teams

●Lead daily scrums, sprint reviews, planning, and retrospective meetings to ensure full team engagement with a focus on growing the capabilities by all team members. Manage interdependencies between agile teams.

●Implements consistent process and tools( JIRA, Test Track) and identify emerging best practices and issues to help continuously advance agile methods and practices

●Keep track of the backlog to assist the Product Owner in prioritizing and aligning User Stories with Features / Business Objectives

●Ability to shield the squad from outside distractions & remove squad impediments or roadblocks

●Keep track of the backlog to assist the Product Owner in aligning User Stories with Features / Business Objectives

●Reported on burn down, burn up and team’s velocity

●Led Validation testing on next generation software to meet ISO and FDA standards

American Student Assistance, Boston MA May 2012 - May 2014

Senior QA Engineer

American Student Assistance is a private nonprofit whose public purpose mission is to empower students and alumni to successfully manage and repay their college loan debt. They provide student loan education while enabling the development of financial competencies through the use of innovative web-based tools and trusted neutral advice.

●Scrum master on QA automation team led all agile ceremonies (sprint planning, refinement meeting, daily scrum, retrospective and sprint reviews)

●Determine optimum test strategies for specific projects manage the risks associated with software deployment in an agile environment.

●Led various software testing project and acted as team mentor, to include daily scrums using JIRA

●Managed migration to Windows 7 project

●Quality Center training to team members and other department members

●Built out Regression and Smoke Test Suite in Quality Center for company website

●Supported Product Owner in UAT testing

●Cross browser testing on Windows, Mac OS and Mobile devices for web-based software applications

●Coordinated Mobile testing

●Test case creation using Zephyr

●Created QA Test Strategies and Plans/Procedures/Specifications ensuring that all functional requirements use cases; business rules etc. were tied to a test procedure and reflected a thorough and complete test of the application code in Quality Center

●Led Automation team transition from Microsoft Coded UI to Selenium Webdriver

●Created automation test scripts using Selenium Webdriver with C#

●Assigned and schedule automation engineering task using JIRA

●Collaborated with development team, product owners and business analysis to estimate future requirements

●Coordinated test affords among team members both manual and automation team

General Electric Intelligent Platform, Foxboro, MA July 2010 - March 2012

Lead QA Engineer (Contract)

GE Intelligent Platforms is an experienced high-performance technology company and a global provider of software, hardware, services and expertise in automation and embedded computing.

●Performed all aspects of software quality assurance; development of test plans, test cases using Quality Center, integration, backend testing and browser compatibility for web-based software applications in .Net, C#,

SilverLight, WPF, SQL Server, SOA, Historian in an Agile development environment.

●Help launch new products

●Built out Regression and, Smoke Test Suite in Quality Center for company website

●Led multiple projects including migration to Windows 7

●Lad system testing on Mobile devices (IPhones, iPad and Android)

●Perform hands-on functional, integration and regression testing for web-based software applications

●Create test plans, test scripts from business requirements

●Report bugs tracking using Microsoft Team Foundation Server

●Configure Test environment including installation of OS and VMs

●Executed test cases utilizing browsers (IE6, IE7,IE8, Firefox and Netscape) and Operation Systems (Windows, Window XP, Fedora and Scientific)

●Managed Test Plans and Test Script using Quality Center

●Backend testing using Proficy SOA ( Service Oriented Architecture),GE Historian and SQL Server

●Provide estimation for testing cycle and conducted post testing analysis

●Multi browser testing using Adobe Browser Lab, QC-Sprinter

Odyssey Technology Solutions Inc., Braintree, MA June 2009 - July 2010

Lead QA Engineer

Odyssey Technology Solutions is a leading provider of technology solutions and consulting services to the retail industry.

●Manage project according to project plans

●End user requirement gathering, support and training

●Schedule meeting to gather all requirements

●Performed hands-on functional, integration and regression testing for web-based software application writing in C#

●Led the migration to Windows 7

●Manage work schedule and project time line

●Installed and configured Bugzilla

●Oversaw bug tracking system Bugzilla for individual Software Engineers including assigning, implementing and resolving known issues

●Managed Junior level QA members and implemented procedures

●Configured Test environment including installation of OS

●Configured Development environment including installation of Window Server, Microsoft SQL Server, Microsoft Visual Studio, Microsoft Visual Source Safe, Internet Information Services (IIS), SMTP server

●Designed, Coded and Implemented Excel automation in VB.net

●Updated Stored Procedure used to generate reports in Crystal Reports

HealthHonors Corporation, Braintree, MA Aug 2008 - June 2009

Lead QA Engineer/Interactive Voice response (IVR) Developer/General IT Support

HealthHonors invents a simple solution complex problems in medication adherence.

●Created QA policies and producers to be used in software lifecycle

●Managed functional, regression, performance testing, Ad Hoc Testing, Integration Testing, System Testing of all HealthHonors software applications in .NET,XML,HTML,VB Script,

●IVR (Interactive Voice Response) SQL Server on XP, Vista

●Tested newlyadded features for SaaS systems

●Managed test case execution among team members

●Worked with customers to gather user requirements and customer issues

●Performed cross browser testing for all web base applications

●Created test scripts, test plans for all manual and automated testing for all HealthHonors applications

●Reported issues with defect tracking system, Bugzilla

●Installed and configured Selenium, Microsoft Team Test, WAPT

●Wrote scripts to automate the testing process using Selenium, Microsoft Team Test, WAPT

●Performed load and stress testing for all HealthHonors applications.

●Created business process models using Visio for CVS, NIH, Kaiser Permanente

●Designed, coded and implemented IVR for National Inst. of Health, CVS, Kaiser Permanente with Angel.com

Harvard University Medical School, Boston, MA June 2008 - Aug 2008

Lead SQA (Contract)

Harvard Catalyst was founded in May, 2008 with a five year, $117.5 million grant from the National Institutes of Health and $75 million dollars from the Harvard University Science and Engineering Committee (HUSEC), Harvard Medical School, the Harvard School of Public Health, and other Boston Teaching Hospitals.

●Performed all aspects of software quality assurance; development of test plans, test cases, integration and browser compatibility for web-based software applications in .Net, C#, Flash, XML, HTML, SQL Server 2009 on XP and Mac

●Coordinated test cycles among team members

●Documented and organized bugs

●Developed automation Test scripts using Microsoft Team Test, Fiddler and JMeter.

●Performance and Load Test using Microsoft Team Test and JMeter

●Responsible for the testing of Single Sign On (SSO) Internal project to improve security and validation of user’s rights

●Performed hands-on functional, integration and regression testing

●Data migration validation testing using SQL queries

EDUCATION

Certification CAL-E educator

Certification CAL-T educator

Certified Scrum Professional – Scrum Master (CSP-SM)

Advanced - Certified Scrum Master (A-CSM)

Certified Scrum Master (CSM)

Certified Agility Health Coach

Clark University, Braintree, MA, Microsoft Certification (Client Server Application Development)

Bridgewater State College, Bridgewater, MA, Master of Art in Clinical Psychology

Nichols College, Dudley, MA, Bachelor in Psychology

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