Margarita Vance

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Margareta Vance *** Kerry Park Circle Delaware, Ohio, 43015

Cell: 740-***-**** adrhx5@r.postjobfree.com

Customer Service Specialist

• Over twelve years experience in customer service, always customer-focused, understanding of individual customer needs.

• Graduate of a three year customer service program—highly motivated to continue a career curtailing to customer satisfaction.

• Master interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.

• Technically skilled—extremely proficient in Word, Excel, PowerPoint and the overall usage of computers.

• Powerful Customer Service provider to include and extensive background with high profile clients insuring customer loyality. Key Competencies

Self-starter with strong

organizational skills.

Attention to detail and

high level of accuracy.

Initiative, integrity and

adaptability.

Ability to actively listen &

acts with the customer in

mind

Excellent customer

service skills

Delegation of authority

and responsibility.

Education

Sennfeld High School, 97526 Sennfeld, Germany

High School Diploma, July 1998

Vocational School for Customer Service and apprenticeship, 97421 Schweinfurt, Germany German certification to work in Customer Service field Fluent in English, German, Ukrainian and Russian

Work Experience

JPMorgan Chase, March 2013 to Present COLUMBUS, OHIO Chargebacks Advisor within Commercial Card Services, responsible for researching and resolving customer billing inquiries regarding merchant disputes, maintaining cardholder satisfaction and reducing losses to the bank. High volume fast paced, production environment handled both written correspondence and/or phone calls relating to these inquiries. By analyzing cardholder and merchant bank documentation, able to evaluate cardholder-initiated disputes and incoming charges for qualification for chargeback under Mastercard and Visa regulations. JCPenney, February 2012 to March 2013 COLUMBUS, OHIO The main function of a JCPenney sales associate involves providing exceptional customer service to hundreds of store patrons that come in every day. Responsibilities of a JCPenney sales associate include greeting customers, assisting guests with finding merchandise, stocking and organizing product on the sales floor, ringing up purchases, and handling returns and other discrepancies. These duties help maintain the excellence and reputation JCPenney carries in the department store retail industry. Margarita Vance

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Work Experience Continued

Jackson Hewitt, December 2012 to April 2013 COLUMBUS, OHIO As a seasonal tax preparer for Jackson Hewitt I was responsible for conducting thorough computerized tax interviews so as to maximize the benefits to all tax payers, in accordance with the publications set forth by the Internal Revenue Service. I answered questions regarding dependency, deductions, credits and other tax information. Accurately explain all products and services available both in personal interviews and over the phone. Interact with clients in a professional manner helping resolve all client complaints while fostering a great customer experience. Research tax questions and provide accurate information to clients.

Home Depot, November 2010 to October 2011 KILLEEN, TEXAS Home Depot sales associates perform a variety of important duties for the hardware store chain. Sales associates with The Home Depot provide customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions. Home Depot sales associates also perform stocking, organizing, and cleaning duties at the request of the management team. Sales associates work closely with Home Depot managers to deliver satisfaction to every customer entering the store

Pappert Café, September 1998 to January 2010 Schweinfurt, Germany Pappert sales associates handle customer inquiries, complaints, billing questions and food service requests. Calm angry clients, callers, repair trust, locate resources for problem resolution and design best-option solutions. Manage a high-volume workload within a deadline-driven environment, while curtailing an outstanding experience for high dollar clients. Very smart, friendly and charismatic. Looking for a Career reliable and dependable, and fast learner.