Medical Assistant Customer Service
Resume:
VERNITA JACKSON
SUMMARY
Dedicated Educator with extensive experience partnering with parents and ensuring success of students. Skilled at providing feedback on individual progress of students and discussing specific needs.
Dedicated and responsive teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Personable and dedicated Customer Service Representative with extensive experience in utility industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Knowledgeable Certified Medical Assistant with exceptional background over 1+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
EXPERIENCE
Teacher
Childcare Group Corsicana, TX November 2019 - Current
Work with low income children and their families daily
Provide care for the children while the parents work or look for jobs
Also provide family with community resources when family is in need of assistance.
Worked outside normal hours to be available to answer parent and student questions.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Built and strengthened positive relationships with students, parents and teaching staff.
Differentiated instruction according to student skill level.
Utilized behavior management skills to foster environment conducive to student learning.
Established and enforced rules for behavior and procedures to maintain order among students.
Direct Support Staff Member
Centex Corsicana, TX July 2019 - April 2021
Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Transported clients to doctor's appointments and errands.
Followed care plan and directions to administer medications.
Tracked and reported clients' progress based on observations and conversations.
Supervised medication administration, personal hygiene and other activities of daily living.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Maintained clean and well-organized environment for client happiness and safety.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Monitored client's well-being, safety and comfort under physician direction.
Documented current patient information to update vital signs, behaviors and eating habits.
Enhanced patient wellbeing by supporting participation in recreational activities.
Developed schedules to help patients adjust to hospital routines and thrive in structured environments.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Recorded client status progress and challenges in logbooks and reports.
Monitored health and well-being of clients and reported significant health changes.
Prepared food and helped patients eat to support healthy nutrition.
Campus Security Officer
Corsicana ISD Corsicana, TX May 2018 - November 2019
Monitor parking lot of students and staff
Also monitor perimeter inside and out of school
Cross walkers whether students or staff or visitors
Check visitors in and out of the school
Make sure all doors were secure for staff and students.
Assisted students, campus staff and visitors with safety escorts, battery jumps
Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.
Dispatched radio messages to other officers and agents of campus.
Performed security oversight, traffic control and crowd control at special events and campus activities.
Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
Managed building access control systems and developed lock and unlock protocols with key control.
Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
Detention Officer I
Navarro County Sheriff's Office Corsicana, TX September 2015 - May 2018
Transported mental ill patients from jail to mental hospitals
Transported inmates from one county to another
Conducted scheduled headcounts to verify presence of prisoners.
Assisted in the medical area of the facility as treatment was given
Booked in and out inmates and monitored the facility
Worked in the Master control divisions of the jail controlling the whole system of door open and closure.
Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
Performed searches of people, vehicles, mail items and dormitories.
Fingerprinted and photographed incoming and released inmates.
Followed daily routine schedule and took head counts of all inmates in assigned cell block.
Transported and escorted inmates to hospitals, court and other institutions.
Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
Promoted rehabilitation of offenders and maintained safety of staff and residents.
Promoted safety, order and functionality of jail facility.
Supervised inmates during day-to-day activities.
Supervised 300 individuals and managed cases in a jail facility.
Early Headstart Teacher
Texas Neighborhood Services Corsicana, TX July 2010 - October 2015
Introduced groups of 8 toddlers to multisensory activities through music, dance and stories to encourage exploration and spark curiosity.
Participated in 5 professional development activities annually.
Implemented behavior modeling and positive reinforcement into daily routines.
Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Kept records of over 250 students' progress, detailing behavioral, emotional, academic and social growth.
Maintained daily records of individual activities, behaviors, meals and naps.
Organized diverse learning and play activities for classroom of 8 students.
Inventoried classroom supplies and budgeted for new educational tools to enhance learning.
Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Helped children reach milestones.
Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 2-year-old students.
Observed children, using Anecdotal method to record development, interests and skills.
Observed children to record development.
Recognized by management for providing exceptional customer service.
Customer Service Rep
Alliance Data Ennis, TX March 2007 - May 2010
Credit and collection certified
Help Desk associate for the staff of the business to navigate the system and trouble shoot and problem solve
Enrollment of electric services and deescalation team member
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Answered incoming telephone calls to provide store, products and services information.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Escalated customer concerns, issues and requirements to supervisors for immediate recertification.
Certified Nursing Assistant
American Hospice DeSoto, TX October 2004 - August 2005
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Used mobility devices to transport patients.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
CONTACT
***************@*****.***
Forney, TX 75126
SKILLS
CPR/First-aid Certified
Special Needs Students
Classroom Management
Parent and Student Communication
Calm Under Pressure
EDUCATION AND TRAINING
High School Diploma
Corsicana High School, Corsicana, TX
May 2000
Some College (No Degree)
Medical Professional Institute, Ennis, TX
Completed professional development in Phlebotomy and Certified Medical Assistant
CERTIFICATIONS
First Aid Certification CPR Certification
Contact this candidate