MH MARSHONHUGHES

adrhwa@r.postjobfree.com / H: 773-***-**** Fort Lauderdale, FL 33060

SUMMARY

Energetic and goal-focused professional with solid qualifications in account management and customer relationship building/maintenance. Proven ability to develop new business and increase sales within established accounts and mature territories. Self confident and poised in interactions across business hierarchies; a persuasive communicator and assertive negotiator with strong deal closing abilities. Excellent time management skills; computer literate.

SKILLS

Management, Sales, and Leadership

EXPERIENCE

Maintenance Technician / Career Strategy - Chicago, IL 08/2019 - Present

Maintaining a professional image and attitude in keeping with the objectives of the company and the resident’s welfare. Reporting to supervisor each morning and as requested, for work assignments, satisfying service requests promptly (within 24 hours) and efficiently. If unusual circumstances make this impossible, the resident must be notified of the reasons for delay. Informing the supervisor of needed parts and supplies. Leaving notices in residents’ apartments which state reasons for entrance and an explanation of any work performed. Observing the condition of any occupied apartments entered, and reporting any unusual circumstances to the supervisor, for example, cleanliness, size and number of pets, appearance of floors, appliances, walls, light fixtures, etc. Performing make- ready tasks in turnover units as directed. Keeping the premises clean and in order and employing reasonable diligence in the removal of snow to afford ready access into and past the buildings and garages belonging to the premises. Knowing the location of all water, gas and power turnoffs, cleanout, traps, fire extinguishers and fire hydrants as well as the telephone numbers of the police, ambulance service, fire department, power, gas trash and water companies. Working with supervisor in executing the preventative maintenance schedule for cleaning of furnaces, A/C coils, oiling motors and circulating pumps, exterior painting, changing of filters, replacing of light bulbs in common a public area, maintain swimming pool and pump rooms, hot water heater equipment as well as trash room. Pressure cleaning and garage cleaning equipment is utilized as necessary. Knowing condition of vacant apartments. Keeping Track of tools that are under current inventory. Working with supervisor to keep a clean and orderly shop. Monthly inspections occur for cleanliness, log books and inventory control. Picking up trash observed on the property while performing normal duties. Thinking and working safely at all times. Reporting all needed repairs to the supervisor. Putting all ashes and other refuse into the receptacles provided by the premises for waste removal

Licensed Health Insurance Agent / Nationwide Health Solutions - Fort Lauderdale, FL 01/2011 - 06/2019

Using active listening and provided tools to determine what outcome would best benefit the caller. Utilized sales skills and product knowledge to inform the caller of their options and guide them to the most appropriate outcome. Trained Agents to become experts in there Careers. Turned every call into a positive outcome.

Followed Quality Assurance guidelines. Reported any potential non-compliance issues to supervisor or other management, and maintained punctual attendance

Admissions Director / No Matter What Housing - Fort Lauderdale, Florida 01/2011 - 01/2017

Developed and managed the resident census growth plans. Researched and analyzes local competition on an on-going basis. Worked with local community agencies to generate a positive facility image and encourage referral activities Developed strategies to maximize potential referral sources, including, but not limited to, hospitals, physicians, insurers and other health care agencies. Planned and implemented facility promotional and advertising events and activities. Assisting in the development of facility materials, including brochures, press releases and advertisements. Monitors and evaluates customer satisfaction conducted facility tours. Conducted admission assessments of potential residents, determining level of care, services requires, equipment need and insurance coverage. Processed admission papers and signatures from residents or responsible parties prior to admission. Worked closely with nursing staff, residents and family members to coordinate follow ups on new admissions. Ensured smooth transition to new residents and supports family members through the adaptation process. Assisted families and other visitors as needed, Attends/completes required in-services and other required meetings. Performs Daily management duties as required, and remained On-Call for 4 locations with over 20 clients.

EDUCATION AND TRAINING

Northeast high School - fort Lauderdale, FL 2000

High School Diploma: Business