Customer Service Financial Administrator

CURRICULUM VITAE of Charmelle Rowan Abrahams

ID: 840**********

*** ****** ****,********* ******,Athlone,7764

E-mail: ******.********@*****.***

Cell: 083*******

Personal details:

Name Known by: Charmelle Abrahams

Date of birth: 15 July 1984

Sex: Female

Marital status: Single

Nationality: South African

Driver’s license: None

Characteristics:

Independent,self-motivated,

responsible,dedicated and

loyal,humble,analytical

Achievements+Certificates

Employee of Choice-October

2007(Dialogue Group)

Employee of Choice-November

2007(Dialogue Group)

Top Quality Performer-May

2008(Dialogue Group)

Intro to Computers and Excel-

2009(Dynamix Learning Solutions)

Medical Receptionist course(Cape

Sports Medicine)

First Aid level1(Cape Sports Medicine)

NQF Level2(2009)

Dialogue Group

NQF Level4(Wealth Management)2010

SurePlusHealth

Subjects: Office Administration,

Introduction to Computers: (MS Word

7.0, MS Excel 7.0, Windows / Sales

Promotion, Personal Selling, End User

Computing, Consumer Behaviour/FICA

AND FIAS,

Secondary:

Garlandale H.S. Athlone

(Gr. 12 – 2002)

Subjects:

English,,Afrikaans,Biology,Physics,Maths,

Geography

Computer literate in:

Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Microsoft

Outlook, Internet explorer, E-mail.

In house programs:

Oracle – Cycad.

Elixir Medemass

Logbox patient portal

References:

• Ms Deborah Aplollis(Dialogue

Group)Teamleader

082*******

• Istie De Villiers-(Naspers) Admin

Manager-083*******

•Mrs Louise Fabris(Cape Sports Medicine

Practice Manageress)

083*******

EMPLOYMENT HISTORY:

Dialogue Group(Cape Town)

Sales Agent(May 2005- March 2009)

Responsibilities:

• To provide a high level of professionalism by making outbound calls to Dialogue Group clients and responding to all customer requests in a courteous and timely manner, Provide clients with accurate information of products and sales that conveys an image of quality and superior understanding of our services, sold Long/short term Insurance products to Edcon clients exclusively.

Reason for leaving: Was Retrenched in 2009.

Dialogue Group(BUPA)Cape Town

Customer Services Consultant(August 2008- December 2008) Responsibilities:

•Managing Inbound and Outbound calls to the UK to book existing members in for medical overview testing the UK, provide high level of customer service, Formatting spreadsheets and email clients, Correspondence with IT team in the UK, If ever we experienced downtime, Feedback sessions with QA team, Team Leader and Performance adherence, which enables area for improvement and achievements recognized with awards. Adhoc tasks as requested by Team Leader, Filling, typing, labeling etc..

Reason for leaving: BUPA no longer required our outsourcing services and closed down. Die Burger(Naspers)Cape Town

Financial Administrator(June 2010 till 2017)

Responsibilities:

• Assisting in Manual Returns, Managing FinAdmin Inbox Queries and complaints and providing feedback to clients where necessary, Investigating accounts and finding solutions, Checking payments, allocation of payments, Reconsile bank lines, creating batches for split payments, allocate unidentified accounts, applying credit memos and invoices, debit memos to clients accounts, Reconsiliation of clients accounts and Subscription contracts, daily reports sent to managers/Team Leaders, Attend to Walk-In Clients, authorize speedpoint transactions on clients request.

Cape Sports Medicine( Cape Town) Christiaan Barnard Hospital Medical Receptionist( Nov 2017 till present)

Responsibilities:

•Managing switchboard, Greets and directs all patients within the practice, Schedules any necessary appointments after completion of patient visit. Monitor and review patient schedules for next day office appointments. Identifying and resolving minor patient billing complaints. Assists in ordering, receiving and stocking of office supplies. Maintaining cleanliness of waiting room. Assists other Medical Receptionists and Medical Secretaries as needed .Typing referral letters, feedback letters and manual reports for Corporate clients. Petty cash recons, billing and statements and queries.Filling and labelling .Liase with Radiology and Pathology on patient consent.

GOAL:

Customer Service is a need and with my experience and exposure to the Finance team that I have worked alongside with the past year and with Sales and Customer service as well as Medical Reception,has strengthened me and encouraged me to satisfy clients, which is exactly what I intend to continue doing,as there is no better satisfaction or motivation than recognition!

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