Dairy Road Customer Service
Resume:
VINOD B
DAMOR
Experienced Hotel Industry Housekeeping Professional seeking
new assignment in Housekeeping Operations & Sales
Objective
To Contribute to an organization where I can enhance my skills sets by working in a challenging and competitive environment while at the same time contributing to the growth of the organization.
Experience
Hotel Management Diploma Course, with 14years’ Experience in Hotel Industry in Housekeeping Management.
Total Years of Experience: 14 years
Current Location: Surat, Gujarat (India)
Location Preference: Surat
OPERATION MANAGER HOTEL CASA RIVA
Casa Riva Hotel 2 restaurant, 3 Banquet. 2 party plots. 56 rooms COUNTRY CLUB HOLIDAY & HOSPITALITY PVT.LTD (INDIA ) Hotel Golden Star as Housekeeping Manager, Surat-395009 India Mob: 816*******, T: 026********
E-mail: ************.***@***************.***
23th APRIL 2019 Till Date
About Hotel Golden Star: A well Appointed International Brand Club & Hotel, offering comfortable, 26 Modern rooms. Garam masala restaurant with 2 Meeting Halls, Gym, swimming pool and a banquet hall. Position Summary: Participated in the preparation of the annual departmental operation budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. Maintain proper inventory levels managing cost per room for supplies and labor, Managing day to day staff requirements, plan and assigned work, establish performance and development goals for team members, provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance, Manage the quality of housekeeping and laundry service, schedule routine inspections of all guest room and public areas to ensure furnishings, rooms, equipment linen, public restrooms, lobby etc.,
Staffing scheduling of the department and allocation of duties, supervise and direct the daily activates of all h/k staff.
Gujarat, India
***************@*****.***
Your Website
Maintain and order supplies and equipments in a timely and efficient manner while minimizing waste.
AHMEDABAD AS A HOUSEKEEPING OPERATIONS MANAGER
(HK IN CHARGE FOR 4* ROCK REGENCY)
17 march, 2011 till 23 April, 2014
Job Profile:
• Cleanliness, maintenance and aesthetic upkeep of the guest floors.
• Maintaining different types of Lost and found disposal & proper communication with guest.
• Updating housekeeping S.O.P & registers.
• Ensure eagle eye test conducted for all the staff.
• Ensure single lady traveler & sick guest been handled well
• Maintaining six sigma and making single point lessons for staff.
• Maintaining staff grooming as per the standard.
• Updating public area and floor machines on regular basis.
• Distribution of guest supplies requirements & follow up with purchase.
• Updating Room gradation and Room history maintenance.
• Snagging of all rooms, public area & continuous follow up with engineering.
• Trained the untrained staff with proper S.O.P, audio visual & practical way.
• Conducting weekly test for the staffs & supervisors.
• Making monthly management report
• Making actions plan for the VIP movement and the event.
• Making action plan for Auditors & corporate.
• Ensures that Guest receives prompt & courteous service.
• Ensure regular monitoring of guest feedback & action plan.
• Ensures that housekeeping personnel are familiar with the in-house facilities for the purpose of assisting Guest.
• Ensure proper segregation of garbage.
• Ensure proper training to all staff for the new arrivals in housekeeping trend Guest Accommodations 56 room / Outlets Restaurants 250 Pax,2 banquets 1000 pax, Coffee Shop
AHMEDABAD (INDIA) AS A EXECUTIVE HOUSEKEEPING
11 June, 2011 till 15 March, 2014
Guest Accommodations 56 room / Outlets Restaurants 250 Pax, 2 banquets 1000 pax, spa, coffee sop
HOTEL YUVRAJ AS A HOUSEKEEPING SUPERVISOR (TEAM
MEMBER).
2010 to 2011
Yuvraj 4-star hotel with 56 rooms with banquet hall and restaurant 100 pax AIR INDIA (GUJARAT INDIA)
2008 to 2009
A Part of Hospitality Managed by Ahmedabad airport. As a flight sward (cabin crew Attendant).
Academic qualification
• Passed 12th from Gujarat Board in 2005.
• Passed 10th from Gujarat Board in 2003.
Professional qualification
• Hotel Management (Diploma) Certificate
Course from All India Institute of Aeronautics
2008.
• Three months industrial Exposure Training
March 2008 to May 2008 in Hotel La Casa in
Anand, Amul Dairy Road Gujarat
• I care provides Best Western staff the
leadership and problem solving and
resources needed to provide exceptional
customer service as part of larger effort to
clean up its overall brand
• Has Successfully Completed the Certification
Requirements for Housekeeping: Laundry
Operations
• Has Successfully Completed the Certification
Requirements for Housekeeping the Deep
Cleaning process
• Has Successfully Completed the Certification
Requirements for Preventive Maintenance
Training
• Has Successfully Completed the Certification
Requirements for Delivering Quality Guest
Service
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
Effective Communication
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
You as A Supervisor
HOTEL LA CASA
56 Rooms, Coffee Shops, Banquet Hall, Indian and Continental Cuisine. Awards and Recognitions
• Leader of the Month December 2011, Best Western
• Best Western Employee of the Month in the of July 2011
• Perfect Attendance Awards Best Western Rock Regency Ahmadabad
• Executive Housekeeper Appreciation letter
• Yes, I Can Training to achieving Best Western, Country Club Holiday & Hospitality LTD services goal of 100% guest satisfaction. Personal Info.
Fathers Name : Mr. Bhavsin
Date of Birth : 15th Oct, 1985
Passport : S7593519
Issue date : 11/10/2018
Expiry date : 10/10/2028
Driving license: GJ2020090041298
Issue date : 05/01/2009
Expiry date : 04/01/2029
Pan card : AOQPD6926E
Aadhar card : 30951145
Marital Status: Unmarried
Nationality : Indian
Language known: Hindi, English & Gujarati
Hobbies: Listening Music and singing
Declaration
I hereby declare that all statement made in this application are true, complete & correct to the best of my knowledge and belief.
Date:
Place:
VINOD B DAMOR
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
Motivation and Team Building,
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
Conducting Orientation and Training,
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
Improving Employee Performance,
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
Time Management,
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
Handling Problems and Conflicts,
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
Leadership,
• Has Successfully Completed the Certification
Requirements for Supervisory Skill Builders:
Staffing and Scheduling,
• Has Successfully Completed the Certification
Requirements for The Best Available Rate
Module One Training,
• Has Successfully Completed the Certification
Requirements for The Best Available Rate
Module Two Training.
Computer skills
• MS Office (MS-Word, MS-Excel, MS Power
Point etc.)
• Internet Surfing and Sending & Receiving E-
mail, Outlook Express, fedalio,PMS,IDS, etc.
,
Contact this candidate