Data managerial experienc accounting excel PowerPoint word spreadsheet
Resume:
Brandy Centano
Ready to begin
Cherokee Village, AR 72529
***************@***********.***
I’ve been out of work for a few years. I had a bad accident and I am in a wheel chair that’s why I’ve been looking for work at home jobs. I’ve always learned quick and have experience with customer service. I really need something to keep me busy. I’ve always worked well with others and work independent or with a crowd. I’m cheerful and pleasant. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support Representative
Att & Direct Tv - Jonesboro, AR
July 2009 to September 2010
Answered and followed script, answered calls, utilized the programs to find correct information to each customer. Watch handling times with each call and followed all directions, used a script to model each customer enter action and can think to adapt if needed. Was efficient and time management skills. Customer Service Representative/Coach
STARTEK - Jonesboro, AR
August 2008 to August 2009
Listened to new agents taught them to use equipment and set up passwords. Trained them on refresher materials got them on phones and helped them. Taught how to deescalate and always make sure they follow scripts and give correct information. Use calls to do quality control on representatives.always be positive negative positive. Protocol important and no call backs on any issues and get resolution on first call. Recognized all achievements agents accomplished during their surveys done by customers. Made certificate to give them after transition and was prepared to go to teams. Education
Associate in Arts (AA) in Business
Ozarka College - Ash Flat, AR
January 2001 to August 2010
Skills
• Data entry (7 years)
• Accounting
• Microsoft Excel
• Manufacturing
• Customer service
• Administrative experience (1 year)
• Management (2 years)
• Computer skills (5 years)
• Windows
• Customer service (4 years)
• Microsoft Word
• Microsoft Office
• Organizational Skills
• Microsoft Powerpoint
• Leadership
• Microsoft Outlook
• Time management
Awards
Proficient keyboarding skills
February 1995
Can type 60 wpm as of currently but can get up to 98 wpm. Certifications and Licenses
As degree
August 2003 to August 2006
Ozarka College AA Degree
Assessments
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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