Medical Assistant Travel Consultant
Resume:
Yvonne
Gonzalez
*************@*****.***
https://www.linkedin.com/in/
i-am-yvonne-gonzalez/
Charlotte, NC
First Aid/CPR/BLS/OSHA
NCCT Certified Medical
Assistant (eligible)
Phlebotomy (eligible)
Medical Assistant
Phlebotomy
Pharmacology
EKG
Collections and billing,
Supply Management
Microsoft Office
Customer Service
Supply Management
Star Career Academy
August 2016
EXPERIENCE
CERTIFICATIONS
EDUCATION
Referrals for patients and coordinates with referring and receiving practices and/or departments. Verifies insurance and demographics information.
Check patients in and out and make appointments as indicated Managing incoming and outbound calls; route calls to the appropriate location Works with operation departments, clinical, quality, and correspondence departments to assure accuracy and timeliness processing from beginning to end Maintain patients accounts by obtaining and updating personal financial and insurance information
Consult with patients regarding their benefits, coverage, and financial options Checks patient in and out and makes appointments as indicated Collects co-pay and patient payments
Answer basic patient billing questions and/ or directs to PBO/UBO Record medical histories and prepare patients for exams Ensures Competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls
Take request for refills, labs and test results, if required. Assists with patient message, call backs and prescription refill questions
Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.
Greets and register Cancer patients, check patients in and out and make appointments as indicated
Verify insurance and demographic information
Monitor and resolves registration errors
Answer Inbound and /or places outbound calls as assigned and appropriately directs caller and ensures all calls are handled efficiently and in a timely manner Assists one or more groups of physicians, advanced clinical practitioners, providers, clinical, and non- clinical team members
Open, sorts, and distributes mail, correspondences, transcription, lab results and diagnostic testing as assigned
Assist with identifying and initiating necessary referrals for specialist appointments, procedures, or test
Patient Service Representative
Patient Service Specialist
Medical Assistant/Clerical
Commercial Perfomance Manager
Financial Analyst
Atrium Health Women’s Center Pelvic Health · November 2020– February 2022 Carolinas Fertility Institute · February 2020- November 2020 Medi Weightless Clinic · February 2019- January 2020 Atrium Health Levine Cancer Institute · April 2017 - June 2018 Arowwai Industries · April 2016 - April 2017
SKILLS
MEDICAL ASSISTANT
CLINICAL EXTERNSHIP
Meridian Medical Group –
Jackson, NJ 200 hours
completed. Duties: Patient
intake, measured vital signs,
documenting in the medical
charts, EKG’s, restock
rooms, assisted with
laboratory testing, other
tasks as requested by
physicians.
COMMUNITY SERVICE:
Jersey Shore Medical Center -
Patient Transport
Neptune, NJ
June 2014 - November 2014
Serving our Premium Card Members with unforgettable travel experiences Consult to deliver an innovative and extraordinary interaction through multi servicing with out card members
Research, Plan and carry out personalized travel experiences through booking domestic and international flights, cars and hotel travel arrangements Assist new and existing product offerings and value propositions to the card members Travel Consultant
American Express Travel Lifestyle Service · February 2022– Present
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