Yvonne

Gonzalez

917-***-****

adrhrz@r.postjobfree.com

https://www.linkedin.com/in/

i-am-yvonne-gonzalez/

Charlotte, NC

First Aid/CPR/BLS/OSHA

NCCT Certified Medical

Assistant (eligible)

Phlebotomy (eligible)

Medical Assistant

Phlebotomy

Pharmacology

EKG

Collections and billing,

Supply Management

Microsoft Office

Customer Service

Supply Management

Star Career Academy

August 2016

EXPERIENCE

CERTIFICATIONS

EDUCATION

Referrals for patients and coordinates with referring and receiving practices and/or departments. Verifies insurance and demographics information.

Check patients in and out and make appointments as indicated Managing incoming and outbound calls; route calls to the appropriate location Works with operation departments, clinical, quality, and correspondence departments to assure accuracy and timeliness processing from beginning to end Maintain patients accounts by obtaining and updating personal financial and insurance information

Consult with patients regarding their benefits, coverage, and financial options Checks patient in and out and makes appointments as indicated Collects co-pay and patient payments

Answer basic patient billing questions and/ or directs to PBO/UBO Record medical histories and prepare patients for exams Ensures Competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls

Take request for refills, labs and test results, if required. Assists with patient message, call backs and prescription refill questions

Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.

Greets and register Cancer patients, check patients in and out and make appointments as indicated

Verify insurance and demographic information

Monitor and resolves registration errors

Answer Inbound and /or places outbound calls as assigned and appropriately directs caller and ensures all calls are handled efficiently and in a timely manner Assists one or more groups of physicians, advanced clinical practitioners, providers, clinical, and non- clinical team members

Open, sorts, and distributes mail, correspondences, transcription, lab results and diagnostic testing as assigned

Assist with identifying and initiating necessary referrals for specialist appointments, procedures, or test

Patient Service Representative

Patient Service Specialist

Medical Assistant/Clerical

Commercial Perfomance Manager

Financial Analyst

Atrium Health Women’s Center Pelvic Health · November 2020– February 2022 Carolinas Fertility Institute · February 2020- November 2020 Medi Weightless Clinic · February 2019- January 2020 Atrium Health Levine Cancer Institute · April 2017 - June 2018 Arowwai Industries · April 2016 - April 2017

SKILLS

MEDICAL ASSISTANT

CLINICAL EXTERNSHIP

Meridian Medical Group –

Jackson, NJ 200 hours

completed. Duties: Patient

intake, measured vital signs,

documenting in the medical

charts, EKG’s, restock

rooms, assisted with

laboratory testing, other

tasks as requested by

physicians.

COMMUNITY SERVICE:

Jersey Shore Medical Center -

Patient Transport

Neptune, NJ

June 2014 - November 2014

Serving our Premium Card Members with unforgettable travel experiences Consult to deliver an innovative and extraordinary interaction through multi servicing with out card members

Research, Plan and carry out personalized travel experiences through booking domestic and international flights, cars and hotel travel arrangements Assist new and existing product offerings and value propositions to the card members Travel Consultant

American Express Travel Lifestyle Service · February 2022– Present

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