Property Manager Customer Service

Oluwatoyin Adeleke-Palmer

Assistant Property Manager Maryland 240-***-**** ***********@*****.***

AAMCI Management

Assistant Property Manager

Capitol Heights, MD

September 2019—April 2021

Effectively conduct a variety of day-to-day administrative tasks while meeting company timelines and quality.

Support management in the operation of over 200 units by conducting comprehensive quality control analyses of client interviews and compile information to ensure full compliance with organization policies and deadlines.

Accurately review and maintain documentation and diligently input data into database to execute multiple processes related to resident certifications including intake eligibility, recertifications, transfers, rent increases.

Manage files for legal documentation required for housing choice vouchers with the Alexandria Redevelopment and Housing Authority.

Prepare contracts and other pertinent documentation for submission of housing assistance contracts for submission to local government agency.

Diligently reviewed, verified, and managed tenant information to ensure compliance with legal policies and local housing requirements.

Interview up to 30 residents monthly to evaluate and confirm eligibility for hosing at 98 percent accuracy on average.

Educate residents, and potential prospects on program rules and regulations in securing affordable housing.

Prepare written requests for income and asset verification

Effectively and accurately prepare financial records, budgets, and other fiscal reporting information.

Maintains sensitive personally identifiable data and documentation from residents in accordance with legal polices.

Maintain written records of all telephone reports and observations in database system.

Review and evaluate credit and criminal reports to identify pertinent issues and determine preapproval for housing.

Park 7 Apartment’s (Edgewood Management)

Bozzuto Management,

Assistant Property Manager

Washington, D.C

Displayed outstanding sales and customer service acumen with the capacity to work well under pressure while meeting company timelines.

Prepared and reviewed procedural documents for company property managers to ensure compliance.

Accurately perform internal audits of company documents to ensure paperwork is in line with policies.

Demonstrated strong leadership ability by directing team responsible for the re-certification process of all residents

Bozzuto Management,

Assistant Property Manager

Capitol Heights, MD

November 2009-April 2018

Displayed outstanding sales and customer service acumen with the capacity to work well under pressure while meeting company timelines.

Prepared and reviewed procedural documents for company property managers to ensure compliance.

Accurately perform internal audits of company documents to ensure paperwork is in line with policies.

Demonstrated strong leadership ability by directing team responsible for the re-certification process of all residents.

Extensive knowledge and experience with learning tax, housing, and compliance rules and regulations.

Bozzuto Management

Compliance Manager

Upper Marlboro, MD

December 2006-February 2009

Consistently displayed exceptional interpersonal skills and an ability to adapt to new equipment, technology, and resolve conflicts.

Monitored timely collection of paperwork needed for recertification process.

Processed re-certification letters for residents adhering to strict timelines.

Reviewed files to ensure it met policies for federal tax policy and various regulations.

Accurately reviewed monthly financial reports and supporting data with Property Manager.

Calculated daily rent, prorate charges, late fees, and percentages.

Collect, date stamp and bank stamp all rent checks daily.

Scan deposits daily into specified bank accounts.

Notify resident of returned check and file dispossessory action through filing writs of possession in accordance with policies.

Actively participated in maintaining good customer service relations with tenants within the community.

Bozzuto Management

Leasing Manager

Laurel, MD

November 2004 – December 2006

Effectively evaluated market conditions and trends to increase outreach and sales resulting in a higher occupancy rate.

Ensured marketing materials were compliant with the graphic standard guidelines for residential rental properties.

Ensured sales team understood the elements of the shopping report program which included the shop, benchmarking questions, rewards, bonuses, and consequences.

Responded to web leads and telephone inquiries, conducted site tours, and effectively showed properties to perspective lease and move-in ready residents.

Planned, scheduled and organized resident orientations and welcome packages as needed.

Trained on-site associates in all leasing paperwork and sales techniques.

Ensured associates were compliant with individual development plans and performance measures.

Implemented corrective action plans.

Audited all lease and renewal files for key controls and bonus submission to the Community Manager.

Licenses

Notary Public, expires August 8, 2023

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