Customer Service Warehouse Person

MICHAEL RICHARDSON

Ogdensburg, NY ***** 1-315-***-**** ***************@*****.***

Industrious Warehouse Worker skilled in driving efficient receiving, inspection and storage operations to maintain accuracy. Handles diverse materials, boxes, crates and pallets to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Resourceful and tireless Distribution warehouse person able to handle job requirements and meet company goals. Always looking for ways to improve operations and increase team success. Resolves problems tactfully, keeping employees and customers satisfied.

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Reliable Warehouse Assistant with 27 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record- keeping, worksite safety and timely issue resolution. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 80 pounds.

Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Loading and unloading

Shipping and receiving

Cost reduction

Assembly and production

Safety and compliance

Order picking and processing

Lifting and sorting

Labeling and boxing

Purchase order verification

Quantity calculations

Warehouse environment safety

Attention to Detail

Type truck operations

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Distribution Warehouse, Person 11/1994 to 11/2021 ACCO BRANDS LLC – Ogdensburg, NY

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Identified inadequate materials and faulty equipment and brought to supervisors' attention. Cleaned and maintained warehouse in compliance with OSHA safety standards. Wrapped pallets in shrink wrap prior to loading.

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Consistently lifted materials weighing as much as 80 pounds. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors. Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Loaded, unloaded and moved material to and from storage and production areas. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Performed general housekeeping and cleaning tasks. Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Operated scanners to track merchandise and verify cont Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy. Updated daily logs with regular shift activities and incident details. Measured dimensions of finished pieces for conformance to specifications. Checked packages and merchandise for damage and notified vendors. Produce Clerk/Stocker, 11/1987 to 04/1991

P&C Foods – Ogdensburg, NY

Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.

Received and unloaded new items upon delivery and checked products for damage and order accuracy. Designed and constructed advertising signs to attract customers and promote sales. Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Completed regular cycle counts and inventory audits. Stamped, attached or changed price tags on merchandise shelving and updated computerized price list. Checked for outdated and overripe grocery items and removed from inventory. Assisted customers with price checking fruits and vegetables and finding requested items in department. Supported promotional plans by updating signage with price changes. Pleasantly greeted customers and provided prompt and courteous service. Readied items for sales floor stocking by affixing tags and preparing shelf labels. Inspected floor displays, noted missing items and immediately replenished merchandise. Used dollies and pallet jacks to unload and organize merchandise from delivery trucks. Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor. Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Pre-assembled containers to be easily selected by packing associates. Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.

Transported merchandise to sales floor and replenished out-of-stock and low-stock items. Operated equipment such as pallet jacks and hand trucks to move heavy boxes. Maintained productivity and accuracy while continuously lifting and unpacking over [Number] pounds of

[Type] packages

Assistant Manager, 06/1991 to 12/1994

Corner Deli – Ogdensburg, NY

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Achieved recognition for contribution to store success by optimizing sales. Helped with planning schedules and delegating assignments to meet coverage and service demands. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. High School Diploma : 06/1987

Ogdensburg Free Academy - Ogdensburg, NY

My birth date is January 6,1969.I am 53 years old.I have lived in Ogdensburg all my life.In addition to working at ACCO for 27 years I also take pride in never getting in any accidents or receiving compensation.I believe working safely is the utmost importance of every single workplace.I recently quit my job and opted for a small severance package.I enjoyed working with my teammates for 27 years but layoffs were on the horizon and job EDUCATION

ADDITIONAL INFORMATION

security had become extremely insecure.I am looking forward to finding a job and completing my working career as a hard working and dependable employee.

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