Healthcare Administrator, Clinic Manager, Practice Manager

Fred Hiller Jr.

HealthCare Administrator

**********@*****.*** • 210-***-****

LinkedIn • Converse, TX 78109

Self-motivated, performance-driven, and patient-centric professional with extensive experience leading several facets of healthcare administration with a key focus on delivering best-in-class services to the patients. Skilled in identifying problematic administrative areas and devising and implementing corrective action plans to enhance customer satisfaction. Dedicated history of success in meeting and exceeding set objectives by leveraging strong organizational, leadership, time management, analytical, and interpersonal skills. Formulated various data-driven action plans to improve care delivery and healthcare process throughout the organization. Articulate communicator; adept at collaborating with colleagues, cooperating with cross-functional teams, and engaging with customers and higher management.

Areas of Expertise

Healthcare Management

Care Delivery

Clinical Administration

Patient Care & Satisfaction

Strategic Planning & Execution

Continuous Process Improvement

Team Building & Leadership

Cross Functional Collaboration

Relationship Building

Professional Experience

Texas MedClinic, New Braunfels, TX 2010 – Present

Assistant Clinic Manager Medical Assistant

Spearhead, monitor, and manage the daily clinical operations with a key focus on delivering top-notch customer service and care delivery. Resolve various employee issues including performance, behavior, attendance, and policy violations in close collaboration with HR. Streamline overall operations by establishing smooth interdepartmental collaboration among medical staff. Formulate various data-driven action plans while implementing ethical and productive business practices to enhance patient, employee, and physician satisfaction. Foster a strong and collaborative relationship with physicians, departmental directors, and other staff to drive productivity and enhance operational effectiveness.

Supervised and optimized performance strategies to improve the care delivery process throughout the organization.

Effectively motivated and oversaw the medical, clerical, and technical staff to achieve set optimal targets.

Organized scheduling and assigned specified tasks to meet and exceed coverage demands.

Motivated operational staff and enhanced patient satisfaction rate up to 20% within six-month period.

Increased productivity by 30% and quality assurance scores in radiological imaging by 30% within 12 months period.

Education

Bachelor of Science in Healthcare Administration – Patient Safety & Quality

Southern New Hampshire University, Manchester, NH – Expected: 2023

Membership & Affiliations

Member – Nation Honor Society

Member – National Society of Leadership and Success

Licenses & Certifications

Licensed – Non-Certified Radiological Technician Texas Medical Board

BLS Certified American Red Cross

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