Medical Representative Customer Service
Resume:
Sam Gharghory
Registered Pharmacist
Certificates and Licenses
Professional Experience
-Florida Registered Pharmacist, Florida
Board of Pharmacy
-Basic life support, American Heart
Association
-Immunization Certification, APhA
Skills
Observation
Decision making
Communication
Multi-tasking
Team work
Time management
Education Background
School of Pharmacy/ Cairo
Universiry
Bachelors Degree in
Pharmaceutical Sciences
Completed in 2001
My Contact
************@*****.***
10294 Carolina Willow Dr.
https://www.linkedin.com/in/s
am-gharghory-a343891a9
Walgreens Pharmacy Pharmacy Manager
District 650 Immunization lead District 648 MTM
lead
2012 – Present
Managing and coaching pharmacy
personnels
Managing pharmacy inventory and
ordering from wholesaler
Hiring and training new employees
Assuring patients' safety and exceptional
customer service
MTM lead responsible for 15 stores to make
sure each store achieves its goal of $2000
by providing help and support
Immunization Lead responsible for
providing clinical updates to help the
whole District of achieving Immunization
goal.
Key responsibilities:
Advanced Classes
Presentation classes; By:
Dr. Mohamed El Bahrawy
Customer focus classes;
By: Dr. Montaser Hussein
Target account selling
classes; By: Dr. Mohamed
El Bahrawy
Diversity skills classes; By:
Dr. Mohamed Youssef
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Sam Gharghory
Registered Pharmacist
Professional Experience
Achievements
-200*-****-**** Super star
Hospital Team with highest sales
percentage.
-2018 Champion of Champions
award from Walgreens
president for exceptional
customer service.
-2020 was able to help district
648 to achieve MTM goal with
135% achievement.
-2021 My pharmacy achieved
number one position of Flu shot
goal on Area 24 out of 88 stores.
-2021 My pharmacy ranked
number on pharmacy on all
metrics out of 88 stores.
-Achieved 4/5 on annual review
(exceeded expectations)
Pfizer Pharmaceutical Company-Egypt
Senior Professional Medical Representative
Hospital Team
Global Napi Pharmaceutical Company
Professional Medical Representative
Oncology Team
2005 – 2012
2004 – 2005
Responsible for promoting a portfolio of
pharmaceutical products to different
hospitals including Nasser Institute, one of
the biggest hospitals in Egypt with 1000
beds capacity.
Responsible for educating and updating
the hospital staff on new guidelines and
do periodical presentations for residents,
nurses, and pharmacy staff.
Help the hospital committee on deciding
the treatment protocols by providing
educational support and sponsoring
different case studies.
Key responsibilities:
Key responsibilities:
Promoting and distributing a portfolio of
Oncology products to multiple hospitals
and clinics
Partner with both school of Pharmacy
and school of Medicine staff to provide
ongoing educational sessions on cancer
treatment updates.
Blue Beach pharmacy Saudi
Arabia Pharmacy Manager
2003– 2004
Managing pharmacy staff and provide
different trainings for new hires.
Make sure pharmacy inventory is in a
good shape.
Providing good customer service and
insuring patients' safety is top priority.
Key responsibilities:
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