Amanda Cardona

915-***-****

adrhq8@r.postjobfree.com

OBJECTIVE

Seeking a position in the health care industry as a Medical Assistant where I can grow and apply my skills in blood draws, injections, and lab services.

EXPERIENCE

Immunize El Paso

Medical Assistant/ Phlebotomist

11/2021- Current

Provide immunization to infants 2 month old and up, including Covid vaccines to kids and adults. Administer TB test to patients. Complete blood draws via Beni-vac or butterfly syringe.

UMC

Medical Assistant

2/2021-9/2021

Schedule appointments, Take and record vital signs, prepare patients for examination l and administer medications. Enter medical, social histories and perform intakes and discharges on all patients.

Immunize El Paso

Medical Clinical Assistant

10/2019-11/2019

Completed internship within location. Provided immunizations to infants from 2 months and up, administered TB test on patients. Completed blood work for patients via veni-vac.

C3i Solutions Castlight Health

Project Coordinator

11/2015-03/2018

Answered incoming calls and send outbound calls for Castlight Health users to help find a doctor, medical services, procedures, and guidance in Castlight Health site. Educated users on claim break downs. Opened cases for users having technical issues on site and create tickets to submit issue out for further investigation. Provided updates on open cases and address customer needs. Chatted with users to answer questions regarding site, and technical issues on users personal account. Responded to emails of users in 24 hours to maintain company requirements. Mailed out terms of use to users that did not have an email to register with. Built rapport with users that issues would take time to fix, and ensure user is aware issue being worked on and handled. Contacted users once issue resolution available.

Alorica

Sales Associate

01/2015-08/2015

Outbound calls to Directv account holders to upgrade packages or provide specials for being valued customers. Met a Sales goal. Provided great customer services to all account holders.

GC Services

Financial Advisor

08/2012-07/2013

Set up payment arrangements for Verizon wireless account holders. Met company metrics each month such as call handling time, wrap up time, and payment received. Provided excellent customer services and enthusiasm to users with financial hardships. Provided sincere understanding and empathy.

ACS

Technical Support Representative

08/2010-03/2011

Troubleshoot Sprint and Nextel cellphones. Upgrade Sprint cellular account to single packs, family packs or business packs. Exceeded company metrics of call handling time, sales goal percentage, and customer service survey grades.

EDUCATION

Western Technical College Medical Assistant with X-Ray Technology 08/08/2018

NHA Certified EKG Technician 11/08/2018

NHA Certified Medical Administrative Assistant 12/11/2018

NHA Certified Electronic Health Record Specialist 01/17/2019

NHA Certified Phlebotomy Technician 08/19/2019

HIPPA Certified

CPR and BLS certified

SKILLS

Over 7 years altogether experience of Customer Service, Project Coordinator, Account Representative II, Technical Support, and Financial Services. Skilled in maintaining customer satisfaction and contribute to company success. Highly effective at handling confidential information and able to handle calls, chats, and web based inquires all at once with ease. Skilled in documenting medical charts, take a patient’s vital signs, pediatric measurements, growth charts, knowledge of immunization and administering injections. Skilled at properly maintaining a patient file, create patient medical records, and create SOAP notes. Skilled at scheduling appointments and perform telephone etiquette techniques. Trained to complete ECG’s. Skilled at performing procedural coding and diagnostic coding, knowledgeable at legal guidelines and requirements for healthcare. Knowledgeable on the guidelines of CLIA and OSHA and perform Universal precautions.

ABILITIES

Able to maintain a high level of professionalism, patience, punctual, and reliable. Positive helpful attitude, motivational, energetic and passionate. Superior computer skills and telephone etiquette. Able to perform venipuncture's using the evacuated tube, syringe, butterfly, and capillary method. Able to collect and process blood, urine, and other specimen for testing.

References available upon request

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