Member Team Travel Agent
Resume:
Heather R. Bemis
Inverness, FL 34450
********@*******.***
Summary
Detail oriented Travel Agent and Events Specialist desires position with a company that values: over 10 years of combined Travel Agent and Meeting & Events planning experience with increasing responsibilities: proven ability to listen, understand and motivate employees; and ability to work on multiple projects simultaneously.
Skills and Qualifications
Intermediate to Advanced computer skills including Microsoft programs and proficient in industry specific software including, but not limited to, Amadeus, SBC, Dreams, Excel,
TravelBox, SharePoint, MAGIC.
Exceptional customer service skills, internal and external, with the ability to meet or exceed customers’ expectations providing a positive guest experience.
Intermediate to Advanced experience with pick up lists, pre and post-convention operations, room blocks, assisting group managers and VIP’s.
Excellent communication skills, verbal and written, with the ability to communicate effectively at all levels.
Highly organized with the ability to prioritize daily job duties and meet established deadlines.
Ability to assess situations and apply effective problem resolution skills for a successful outcome.
Experience in cash handling and banking.
Key Accomplishments
oReceived “Rave Reviews” as well as a letter from Children’s Miracle Network and Amalgamated Transit Union regarding the exceptional experience provided throughout the planning stages (of up to 8 months) and at their conference.
Work Experience
Walt Disney World 3/18 to Current
Group Sales Resort Agent/Consumer Travel Agent 7/08 to 11/10 & 08/06 to 12/07
Air Help Agent/Group Air Agent/ABD Air Concierge Lake Buena Vista, FL
Trained, coached and provided feedback to new group sales cast members: created motivational materials and games for cast member team, and Performed agent updates for Consumer Travel Agents
Set up Group Information for Group Sales Reservations Specialists to book
Assisted cast members with airline support; and contracted group air rates with airlines
Sent weekly Pickup and Alpha Reports to group officials
Attended Pre-Convention and Pre-Planning meetings with Service Managers: Assisted Sales and Service Managers with room blocks and special needs
Sold travel packages and special event tickets to Walt Disney World guests
Booked International Airfare for Adventures by Disney guests
Heather R. Bemis
Page Two
NutriMost Cleveland 06/14 to 10/17
Manager/Director/Coach Woodmere, OH
Supervised, Managed and provided organizational leadership
Sold Wellness and Weight Loss programs to prospective clients
Maintained good relations with current clients producing high levels of referred and repeat business
Coached clients through their programs
Hired, trained and delegated duties for personnel
Tracked daily, weekly, monthly and yearly statistics
Family Worship Center 06/12 to 09/14
Executive Assistant/Worship & Arts Director Erie, PA
Planned and oversaw events including weddings, funerals & fundraisers
Answered multi-line phone system utilizing proper phone etiquette
Counted and prepared weekly tithe and offering statements
Managed all volunteer scheduling
Updated and maintained church website
International Coalition of Christian Leaders 02/11 to 04/13
Convention Operations Manager (contract) Orchard Park, NY
Managed Operation of Men’s Conventions at different locations
Worked with various printing companies to obtain materials, quotes and finished printed products
Communicated with Resort/Church contacts regarding space, equipment, rooming needs
Contacted leadership with updates on registration, setup registration at meetings
Worked with volunteers in functions of registration, security, ushers
Resolved any issues that may arise with staff and/or attendees
Eagles’ Wings Ministries 01/12 to 06/12
Executive Travel Agent/ Israel Group Travel Manager Clarence, NY
Assisted Executives, and special guests with travel needs
Initiated contact from inquiries to sell future Group Trips to Israel
Worked with Wholesale Travel Agencies to create Group Trips
Prepared quotes and updated Group Officials on changes/progress of their Group Trip
Revised policies, group trip questionnaires, materials to be sent to Group Officials
Worked with Assistant in creating new website & marketing strategies for Group Travel
Education and Training
Bryant & Stratton Business Institute A.O.S. Travel/Tourism Lackawanna, NY
Hospitality Management
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