Event Coordinator Customer Service

Richa I Hagen

***** * *** ** *** ****, Phoenix Arizona, 85024

602-***-****

**********@*****.***

Highlights of Qualifications:

·Fluent in English and Afrikaans (African Dutch)

·9 years food service experience working effectively in a high volume, customer service oriented environment

·Current Food Handlers Card

·Knowledge in wines and liquors and specialized diets, etc.

·Proficient in Microsoft Word, Excel, Outlook LMS

·Ability to work cooperatively with a wide range of personalities

·Sharp, innovative, quick learner, proven ability to adapt well to a challenge

·Easy to work with, cooperative and supportive team player

·Experience working with customers on a daily basis, to increase customer retention

·Proficiency with Aloha software and micros

Education:

Westside High School - Swakopmund, Namibia, Southern Africa

High School certification

Employment History: Talavera – Four Seasons

Server 10/2018 - 01/2021

·Focus on meeting the exceptional standards set by Four Seasons Resort as well as Forbes and AAA standards

·Submit orders with guest’s food preferences, allergies and individualized needs

·Demonstrates understanding of nutrition and discusses appropriate menu selection options with guest to meet diet requirements

·Checks trays during meal service within established time frames ensuring that quality, freshness, appearance standards are met

·Delivery of meal explaining what food items on plate

·Follow-up after 2 minutes after meal has been delivered to ensure guest is satisfied.

True Food Kitchen - Scottsdale Quarter

Server 02/2016 - Present

·Focus on meeting the exceptional standards set by Fox Restaurant Concepts

·Submit orders with guest’s food preferences, allergies and individualized needs

·Demonstrates understanding of nutrition and discusses appropriate menu selection options with guest to meet diet requirements

·Checks trays during meal service within established time frames ensuring that quality, freshness, appearance standards are met

·Delivery of meal explaining what food items on plate

·Follow-up after 2 minutes after meal has been delivered to ensure guest is satisfied.

High Country Cuisine - Brian Head / Utah

Server 07/2015 - 02/2016

·Focus on meeting the exceptional standards set by Diamond Resorts

·Submit orders with guest’s food preferences, allergies and individualized needs

·Demonstrates understanding of nutrition and discusses appropriate menu selection options with guest to meet diet requirements.

·Checks trays during meal service within established time frames ensuring that quality, freshness, appearance standards are met

·Delivery of meal explaining what food items on plate

·Follow-up after 2 minutes after meal has been delivered to ensure guest is satisfied.

Pita Jungle / Desert Ridge

Server / Bartender 01/2013 - 06/2015

·Focus on meeting the exceptional standards set by Pita Jungle group.

·Submit orders with guest’s food preferences, allergies and individualized needs

·Demonstrates understanding of nutrition and discusses appropriate menu selection options with guest to meet diet requirements

·Checks trays during meal service within established time frames ensuring that quality, freshness, appearance standards are met

·Delivery of meal explaining what food items on plate

·Follow-up after 2 minutes after meal has been delivered to ensure guest is satisfied.

Mojo Yogurt 11/2011-06/2015

Event Coordinator/Supervisor

·Ensured safe preparation, handling, and storage of all food items

·Facilitated marketing events to promote the Mojo brand locally

·Managed all out of store catering events

·Trained and developed new talent

·Monitored staff in order to ensure that all tasks has been completed

·Implemented the instructions of employer in order to set up for events, according to clients requests

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