Customer Service Representative

ADRIENNE ALBAUGH

*** ******** ******, ******* *****, Ohio 43935 · 304-***-****

*****************@*****.***

Experienced customer service representative with a bachelor degree in business administration aiming to leverage my experience and knowledge to effectively fill a role within your company.

EXPERIENCE

AUGUST 2021 – PRESENT

CUSTOMER SERVICE ASSOCIATE, walgreens

Provide excellent customer service in a friendly and efficient manner, respond to telephone inquiries- providing quality service to customers inquiring about the availability of products, excel within a service-oriented company- demonstrating a talent for communicating effectively with customers from a diverse background, handle money, and open and close the store

JANUARY 2021 – JULY 2021

ASSOCIATE TEAM LEADER, h&R block

Helped run the office by: answering phones, setting appointments, contacting clients, handling money, ordering supplies, scheduling employees, and opening and closing the office

SEPTEMBER 2014 – DECEMBER 2020

SERVER, YE OLDE ALPHA

Served food and beverages to guests, regularly checked on guests to ensure customer satisfaction, answered customer inquiries and resolved issues promptly, trained new servers on: guest service expectations, safety procedures, proper food-handling, and restaurant protocols, handled money, and opened and closed the restaurant

AUGUST 2013 – AUGUST 2014

MANAGER, MOOEY’S FROZEN YOGURT

Worked with team members to increase individual performance and set realistic goals, determined areas of improvement for cost control and initiated changes, reduced expenses by minimizing waste, handled money, and opened and closed the store

JULY 2011 – AUGUST 2014

SERVER, QUAKER STEAK AND LUBE

Accurately recorded food and beverage orders to serve guests that exceeded expectations, delivered exceptional, friendly, and fast service, managed closing duties, and handled money

WEST LIBERTY UNIVERSITY

DECEMBER 2012, BACHELOR OF SCIENCE DEGREE IN BUSINESS ADMINISTRATION 3.5 GPA