Customer Service Csr
Resume:
Adriana Rivera
************@*****.***
Looking for someone who is organized, a fast
learner and a go-getter? You’ve reached the
right person for the job!
I have worked in several customer service roles. Within each title I have learned to improve my skills in communication, empathy, integrity, customer relations, and some sales understanding. Looking for a career to grow with for the long haul, and potentially gain more experience in the customer service role.
SKILLS
Time management
Customer service experience (2 years)
Caregiving
Microsoft Office
Bilingual- Spanish and English (fluent in both)
Operating Systems
Courier
Typing- 32 wpm
EXPERIENCE
Hinduja Global Solutions- El Paso, TX
Sept 2020-Aug 2021
Answering inbound calls for all customers from Wave Broadband, RCN and Grande Communications. Assist customers with troubleshooting their services, upgrade/downgrade services- cable, internet and phone. Scheduled technician appointments when needed. Tech Savvy. Floor support ( supervising and assisting other CSR’s on the floor).
Montage Ridge at Generations- Lakewood, CO
Oct 2019-July 2020
Prepared meals for residents daily according to dietary needs. Performed other duties in the kitchen when needed, i.e. dishwashing, cleaning, food prep. Cross-trained for basic caregiver. Assisted residents with daily needs, i.e dressing, feeding, bathing, etc.
PEI Insurance Agency- Golden, CO
July 2019- Oct 2019
Handled all inbound and outbound calls for the office. Assisted agents in all billing processing. Mailed invoices to customers via USPS. Organized customer paperwork into their appropriate accounts and files
.Quicksilver Express Courier- Lakewood, CO
Oct 2018-July 2019
Handled inbound calls for all customers in the Denver-Metro area. Provided customers with information about all deliveries, i.e. ETA delivery times, delivery delays, online orders processed. Maintained customer relations to help order flow easier and smoother. Helped navigate drivers to their delivery destinations.
EDUCATION
Wheat Ridge High- Wheat Ridge, CO
August 2010- May 2014
General Studies
Colorado Prep Academy- Westminster, CO
General studies
Graduation year 2015
Red Rocks Community College- Lakewood, CO
Associates of Arts
In the process of completing degree
References
Colleen Trapp- family friend. **********@*****.*** Andrew Poisal- family friend. ************@*****.*** Eduardo Porras- ex supervisor. 915-***-****
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