Adriana Rivera

575-***-****

adrhnn@r.postjobfree.com

Looking for someone who is organized, a fast

learner and a go-getter? You’ve reached the

right person for the job!

I have worked in several customer service roles. Within each title I have learned to improve my skills in communication, empathy, integrity, customer relations, and some sales understanding. Looking for a career to grow with for the long haul, and potentially gain more experience in the customer service role.

SKILLS

Time management

Customer service experience (2 years)

Caregiving

Microsoft Office

Bilingual- Spanish and English (fluent in both)

Operating Systems

Courier

Typing- 32 wpm

EXPERIENCE

Hinduja Global Solutions- El Paso, TX

Sept 2020-Aug 2021

Answering inbound calls for all customers from Wave Broadband, RCN and Grande Communications. Assist customers with troubleshooting their services, upgrade/downgrade services- cable, internet and phone. Scheduled technician appointments when needed. Tech Savvy. Floor support ( supervising and assisting other CSR’s on the floor).

Montage Ridge at Generations- Lakewood, CO

Oct 2019-July 2020

Prepared meals for residents daily according to dietary needs. Performed other duties in the kitchen when needed, i.e. dishwashing, cleaning, food prep. Cross-trained for basic caregiver. Assisted residents with daily needs, i.e dressing, feeding, bathing, etc.

PEI Insurance Agency- Golden, CO

July 2019- Oct 2019

Handled all inbound and outbound calls for the office. Assisted agents in all billing processing. Mailed invoices to customers via USPS. Organized customer paperwork into their appropriate accounts and files

.Quicksilver Express Courier- Lakewood, CO

Oct 2018-July 2019

Handled inbound calls for all customers in the Denver-Metro area. Provided customers with information about all deliveries, i.e. ETA delivery times, delivery delays, online orders processed. Maintained customer relations to help order flow easier and smoother. Helped navigate drivers to their delivery destinations.

EDUCATION

Wheat Ridge High- Wheat Ridge, CO

August 2010- May 2014

General Studies

Colorado Prep Academy- Westminster, CO

General studies

Graduation year 2015

Red Rocks Community College- Lakewood, CO

Associates of Arts

In the process of completing degree

References

Colleen Trapp- family friend. adrhnn@r.postjobfree.com Andrew Poisal- family friend. adrhnn@r.postjobfree.com Eduardo Porras- ex supervisor. 915-***-****