Customer Service Sales Associate
Resume:
Imperial Beach, California ****2
********.*******@***.*****.***
Veronica EsparzaEducation
Texas A&M University of Texarkana, Texas
Bachelor's Degree in Business Marketing (August 2017 - May 2021)
Nimitz High School-Irving, Texas
High School Diploma (August 2013 - June 2017)
James A Ratteree Career Development Center-Irving Texas
Cosmetology Operator License (August 2015- June 2017)
Qualifications
I am a very motivated, respectful, and trustworthy worker. I will accomplish any task given with more than 100%. I plan to help increase my skill set, company profits, and skill sets of my team. Some other skills I have are creative thinker, good communication, problem solving, active listening, flexibility, organization, teamwork, and sales management. I have had experience in all databases of Microsoft for 7 years, managing a retail store for almost a year, managing a classroom of 15+ students, understanding salesforce databases, and customer service for 5 years.
Experience
Express Outlet Factory- Irving, Texas 75060
Sales Associate (July 2018 - September 2020)
●I worked with managing the register and giving customers excelling customer service with efficient cash wrap handling.
●Promoted sales and in store promotions as well as assisting customers with consumer purchasing needs.
●Helped with inventory tickets from over 1,000+ items, scanning, checking for correct counts, and daily in store operations.
●Processed 7 boxes of shipment in 5 hour shifts and processed new items to the sales floor.
●Worked organizing and maintaining recovery in the store.
●Generated sales throughout the day on consumers' needs and wants.
Sales Leader- Irving, Texas 75060
September 2020- Present
My role as a sales leader is to coach individuals by showing their full potential, building new skill sets, show good performance, build trust, and provide leadership skills. As a sales leader I also drive sales, collaborate with all managers for the daily task, and build a team where we can succeed within the company goals and environment. Some task I do throughout the day are:
●Coordinating and overseeing staff members to their daily operations and tasks.
●Generating sales throughout the day with great customer service to maintain our goals for the week and day.
●Coordinating floorset and managing new merchandise to the sales floor.
●Hiring/interviewing and training new employees.
●Coordinated inventory of 1,000+ items, scanning items, and recounting inventory. While coordinating the staff members of inventory and staff of over 15-20 people.
●Managing shipment as well as processing and putting them out to the sales floor. Completing 7 boxes in a 5 hour shift period, and 14 in an 8 hour shift period.
●Managing ordinance in the back room and managing the inventory that goes in and out.
●Processing damages/cross channel inventory while calling distributors such as FedEx, IT, and other fixtures.
●Open/close the registers and store. Checking performance reports, submitting reports, and setting goals.
●Maintaining the register change and ordering a new order change.
●Fix and Edit Scheduling and mis time edits and Sunday Payroll edits and submissions.
●Managing staff engagement
●Visual Merchandising, Business Overview, and Conference calls.
Vessel Church, Texarkana, Texas
Lead Child Care- Texarkana, Texas (March 2019 - May 2019)
●I work with children ranging in age from 6 months to 10 years old.
●Help oversee any events or activities with the children.
●Also cleaning the areas and keeping a safe environment.
●Conducted daily activities and learnings.
●Came up with new ideas and tricks to learning structures throughout the classroom.
Internship
Department of Homeland Security- Invent2Prevent Program
January 2021-May 2021
●In this internship I was working with a group of people coordinating a campaign with the Department of Homeland Security on the basis of how to prevent terrorism and violence through social media.
●My daily role was specifically in the advertising sector of the campaign. I worked with different departments such as:Pr, Budgeting, Head Leads, and other departments trying to engage in our campaigns main focus.
●Created the campaign's logo, color scheme, ideas, social media accounts, posts for social media accounts, specified the target audience, helped boost and create engagement among the audience, surveys, flyers, meetings, accountability for the group, research, and the creation of QR codes.
Achievements
●Certified in Microsoft, Excel, Powerpoint
●Certification working with Invent2 Prevent Program with Ed Venture partner and Department of HomeLand Security
●Licensed Cosmetologist
●Placed to nationals in SkillsUSA for Esthetician
●Future Sales Manager Badge in Salesforce Database
●Business Analyst Badge in Salesforce Database
●2017-2018 President's Honor Roll
●Nominated to the National Society of Leadership and Success
Volunteer Services
Texas A&M University of Texarkana, Texas (Trio Support Services)
●Mardi Gras Festival- volunteering to help the community of Texarkana Texas with arts and crafts, organization for the children.
Texas A&M University of Texarkana,Texas( Campus Activity Board)
●Generated an outreach to the community, staff, and students to help engage in literacy workshops.
References
Express Manager-Rodolfo Ambriz 817-***-****
Liv Hack- ******@*****************.***
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