Entry Clerk Data

KELLY PERIN

E: **************@*****.*** P: 206-***-****

A: Marysville, WA 98270

PROFESSIONAL SUMMARY

Passionate and hard worker seeking a job with strong communication skills and experience of 10+ years in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Experience answering customer calls and transferring to correct lines. Proficient in attention to detail and organization. Skills in Multitasking, Technical handling and disposal of confidential paperwork. Continuously projects positive attitude and seeks opportunities to help team members. Learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Consistently shows efficiency in executing business goals. Handles constructive criticism and feedback well. Maintains open availability and flexibility to work various shifts. Confidence in work ethic and have the drive to continue to learn and grow.

ACCOMPLISHMENTS

• At Philips USA, earned, “Sys Ops Superstar" award in February 2021.

• At Philips USA, earned, "Recognizing Kelly for your contributions to our team during February 2021: Assisting with training of new employee and always willing to help team members! Demonstrates the Philips Behaviors: Team up to win!"

• At Philips USA, earned, "Kelly increased her contribution to her team's performance during Q1 2021 to match production requirements. The team faced material shortages and staffing issues but achieved the Philips quarterly goals."

SKILLS

• Positive attitude

• Attention to detail

• Multitask

• Problem solving

• Fast and Efficient

• Customer Service

• Teamwork

• Punctuality

• Basic Microsoft Office, Outlook and

Excel skills

• AML training

• Handle Customer Complaints • Identification Checks

• Refund Handling

• Reports and documents

• Basic math skills

• Money handling

EDUCATION Ballard High School

Seattle, WA • 06/2009

High School Diploma

• At Fred Meyer, I was cashiering one day, my customer was not in a good mood and was being rude and short with me, but I continued to stay positive because anything could be going on with this women that I don't understand, anyway, I helped her and she left, she came back about 20 minutes later and said, "You know, I am really sorry for my mood, I am having a bad day, but you didn't let it get to you at all and you just continued to be kind to me and I really appreciated it and it helped me to have a better day, thank you so much." those kind of moments help to make my day when I can help make someones day better.

• Had plenty of regulars, a lovely older women always came in to Fred Meyer to see me and come talk to me and we both enjoyed chatting and had many friendly conversations and she appreciated me, as I was so attentive and helpful for whatever she needed, she recognized my efforts to have a satisfying customer experience and came into the store regularly just as much to see me and to shop as well.

• A lovely older women and her son would always come into Fred Meyer, I would always help them find a good checkout line, or I would ring them up and help unload there groceries onto the conveyor belt and organize accordingly to the WIC checks. She appreciated that I was so thoughtful to be patient and helpful and knowledgeable with her order. She would come through only my checkout line if i was cashiering that day.

• Had lots of good experiences with customers appreciating my knowledge of products and knowing where things were located and fast checkout service.

WORK HISTORY

Philips USA - Assembler

Bothell, WA • 08/2021 - Current

• Conducted quality assurance inspections on finished components and identified issues.

• Assembled components with minimal supervision, exceeding expected project milestones.

• Completed assemblies and subassemblies with hand and power tools.

• Put hazardous materials in properly marked containers to avoid injuries or contamination.

• Competently installed foam insulation on tubing and controls.

• Built containers and packed parts in accordance with detailed packing specifications.

• Verified part numbers and placed parts in appropriate shipping containers.

• Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.

• Recognized and reported defective material and equipment to shift supervisor.

• Maintained counts and lifts, shifts and stocks materials and parts.

• Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

• Worked different stations to provide optimal coverage and meet production goals.

• Recorded production on laminated log sheets.

• Instructed junior team members on protocols

and procedures of each station to maximize

contributions.

• Operated production machinery safely to

reduce workplace accidents.

• Conducted frequent equipment inspections and

basic repair actions to keep machinery

operating at peak levels.

• Reviewed component quality to assess

conformance with tolerances and remove

unacceptable products.

• Took on additional job duties during unexpected

backlog, resulting in meeting project target date.

• Inspected completed products for functionality and quality, alerting supervisors of repeat issues

and seeking out root causes.

• Kept work areas clean, organized and safe to

promote efficiency and team safety.

• Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.

• Trained new team members by relaying information on company procedures and processes.

• Reviewed and verified all work was in compliance with sales orders and customer requirements.

• Operated material moving equipment to move heavy loads and maintain production levels.

• 6S audit by checking whole work area for anything out of compliance and submitting to correct website.

• Restock supplies daily.

• Keep up to date on training.

Randstad USA - Assembler Bothell, WA • 03/2019 - 08/2020

• Worked different stations to provide optimal coverage and meet production goals.

• Recorded production on laminated log sheets.

• Operated production machinery safely to

reduce workplace accidents.

• Conducted cosmetic inspections and basic

repair actions to keep machinery operating at

peak levels.

• Reviewed component quality to assess

conformance with tolerances and remove

unacceptable products.

• Took on additional job duties during unexpected

backlog, resulting in meeting project target date.

• Kept work areas clean, organized and safe to

promote efficiency and team safety.

• Built containers and packed parts in accordance

with detailed packing specifications.

• Verified part numbers and placed parts in

appropriate shipping containers.

• Installed protective devices such as bracing,

padding, or strapping to prevent shifting or

damage during shipping.

• Maintained counts and lifts, shifts and stocks

materials and parts.

• Recognized and reported defective material

and equipment to shift supervisor.

• Planned and paced work efficiently in order to

meet daily, weekly, project or production goals.

Fred Meyer - Person in Charge Ballard, WA • 04/2008 - 03/2019

• Applied strong leadership talents and problem- solving skills to maintain team efficiency and organize workflows.

• Worked with management team to implement proper division of responsibilities.

• Created successful work schedules to maintain deadlines, from sick calls and extended shifts for extra coverage.

• Maintained production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.

• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.

• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.

• Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.

• Coordinated merchandising displays, signage and sales enablement.

• Trained and oriented associates to maximize team performance.

• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.

• Engaged associates in daily operations through open communication and team meetings.

• Created timely and accurate inventory, cash and production reports for senior managers.

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Trained team members in successful strategies to

meet operational and sales targets.

• Money Laundering prevention to process Money Orders, Paychecks, Western Union Money Transfers/ Payouts.

• Handled customer compliments/ complaints promptly.

• Educated staff on strategies for handling difficult customers and challenging situations.

• Motivated team members to give every guest positive and memorable experiences.

• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

• Researched issues to obtain appropriate answers to customer inquiries.

• Submitted reports to senior management to aid in business decision-making and planning.

• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

• Developed, implemented and enhanced employee targets to promote productivity and strengthen team performance.

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