Flight Attendant Front Desk
Resume:
John Walsh
Naples, FL *****
**********@************.*******.***
I have lived in Naples since 1988. I finally rooted myself in 1994 after working 7 years for two different airlines ( Pan American World Airlines; United Airlines. I started out as a waiter at a cafe in 5th Ave S in the spring of 1994 and at the time there were only three restaurants on the Ave. I was there to watch a restaurant that was going by the name Bistro 821 being built from ground up at a price of a million. Everyone laughed at Micheal Hernandez but he had a vision. Now 5 Th Ave South is a dining and shoppings experience. Fabulous food, High End Galleries and it’s the Hub of our Theater and Arts Center. It has grown into a must see destination and a regular to go spot to be taken in and enjoyed by locals and world travelers. I watched it grow and I’ve watch Naples and Collier County become a booming hot spot for the beautiful beach, fine dining and exotic high-end cars and beautiful people the City brings. I’m proud to say that I am after all these years a Neapolitan. Naples is Home working as a flight attendant for my second airline commuting to work from SWFL until I finally gave up flying and started a life long love for hospitality here in Naples. Starting on 5 th Ave S when there were only 3 restaurants on what used to be a dead Avenue. I have watched from the beginning it’s Renovation expansion to becoming the fifth avenue that we as locals and tourists from all over the world enjoy to visit I’m proud of my City and I am proud of the experiences she’s giving me. I feel I would be a fantastic asset to any company I have excellent communication skills get along well with others and we’ll established with in the community. I enjoy that difficult customer and turning their experience around from a bad introduction or returning guest upset and feeling over looked at a busy check in day, into a fantastic experience and ensuring what a pleasure it is having the family back for another week of fun in the sun. Or I’m introducing the first timer to our lovely city. John R Walsh lll
************@*****.***
Authorized to work in the US for any employer
Work Experience
PBX Phone Operator/Operations Coordnator
Baleen at LaPlaya Beach and Golf Resort - Naples, FL March 2020 to January 2022
PBX; Answer all incoming calls and direct to department needed; handled all in and out going mail. Handled all maintenance; house keeping; room service request and relayed to appropriate departments managers.
Concierges;Greet guests with welcoming smile listen carefully to compliments or concerns and handled need requests immediately with Grace and finesse; perform room show for potential guests or venues for up coming party or corporate events. Know property and room descriptions along with all available amenities
Concierge
LA PLAYA BEACH AND GOLF RESORT
December 2019 to March 2020
• Responsible for greeting and welcoming guests
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution Front Desk Agent
Bayfront Inn on 5th Ave S - Naples, FL
January 2018 to November 2019
• Check in customers using computer programs and equipment and provide guests with directions to their room
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
Driver
Uber Drivers
June 2019
We are experienced drivers who can oversee the safety of our riders and ensure their transportation to and from their desired locations. I have passion for transportation, I understand all road and safety signs, I also comprehend their local streets, and I have the ability to deliver a world-class customer experience on behalf of Uber. I’m a great listener and excellent communicator. Education
High school diploma
Highland High School - Anderson, IN
1979 to 1983
Skills
• Phone Etiquette
• Computer Operation
• Clerical Experience
• Typing
• Computer Skills
• Front Desk
• Telecommunication
• Multi-line Phone Systems
• Customer service
• Office experience
Languages
• English - Expert
Assessments
Customer service — Completed
March 2022
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate