Support Agent Data Entry
Resume:
Loretta Victoria Keenlance
Nekoosa, Wisconsin 54457-5445
*********@*****.***
PROFESSIONAL SUMMARY
I am very reliable, always on time and usually early, hard worker, and take pride in my work. Also very easy going and easy to get along with, always have a friendly smile, and polite no matter the situation.
SKILLS
I am very familiar with majority of Microsoft programs, data entry, phone services, inventory, 15+ years of customer service, and can type 70 wpm WORK EXPERIENCE
1/2021
to
5/2022
Sand Valley Golf Resort
Nekoosa, Wisconsin
Reservations Specialist
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
• Confer with customers to determine their service requirements and travel preferences.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Maintain computerized inventories of available passenger space and provide information on space reserved or available.
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Prepare customer invoices and accept payment.
• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
8/2020
to
11/2020
Nevada Unemployment, Through Spherion
Remote, Nevada
Customer Support Agent
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. 4/2013
to
9/2015
Jay-Mar
Plover, Wisconsin
Delivery Driver
• Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.
• Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.
• Load and unload trucks, vans, or automobiles.
• Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.
• Obey traffic laws and follow established traffic and transportation procedures.
• Perform emergency repairs, such as changing tires or installing light bulbs, fuses, tire chains, or spark plugs.
• Present bills and receipts and collect payments for goods delivered or loaded.
• Report any mechanical problems encountered with vehicles.
• Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios.
• Turn in receipts and money received from deliveries.
• Use and maintain the tools or equipment found on commercial vehicles, such as weighing or measuring devices.
• Verify the contents of inventory loads against shipping papers. 11/2008
to
11/2012
ElizabethInn
Plover, Wisconsin
Receptionist/Housekeeping Manager
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Arrange tours, taxis, or restaurant reservations for customers.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Compute bills, collect payments, and make change for guests.
• Contact housekeeping or maintenance staff when guests report problems.
• Date-stamp, sort, and rack incoming mail and messages.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Greet, register, and assign rooms to guests of hotels or motels.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Make and confirm reservations.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Plan, schedule or supervise the work of other employees.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
7/2007
to
11/2007
AmericInn
Plover, Wisconsin
Housekeeper
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Dust and polish furniture and equipment.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Hang draperies and dust window blinds.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Move and arrange furniture and turn mattresses.
• Polish silver accessories and metalwork, such as fixtures and fittings.
• Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
• Remove debris from driveways, garages, and swimming pool areas.
• Replace light bulbs.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
• Run errands, such as taking laundry to the cleaners and buying groceries.
• Sort clothing and other articles, load washing machines, and iron and fold dried items.
• Sort, count, and mark clean linens and store them in linen closets.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
CERTIFICATIONS, LICENSES, AWARDS
Rising Star of the month at Sand Valley. July 2022
Contact this candidate