Customer Service Loan Processor
Resume:
Dianne Todd
Akron, OH *****
***************@*****.***
Highly motivated Customer Service Professional with the ability to handle a high volume of calls in a fast-paced environment, with minimum supervision, while maintaining a high level of customer satisfaction. Excellent listening skills, oral and written communication, and comfortable with interacting with all levels of the organization and public. I have excellent problem solving and negotiating skills, and able to make decisions independently and quickly without escalation. Work Experience
Residential Inbound Sales Representative
Charter Communications - Akron, OH
August 2019 to Present
• Created a positive customer experience to help generate sales.
• Field customer inquiries and effectively promote Spectrum's wide variety of products and services to customers all over the country
• Transition seamlessly between engaging your customers in conversation and operating billing and requisition programs.
• Assisted customers to get the best value for their investment
• Operated CRM billing systen and Zendesk
• Worked multiple screens and typed conversation notes while talking to the customer Paratransit Driver
SCR Medical Transportation - Chicago, IL
2018 to December 2020
The primary function of the Paratransit Operator is to provide SCR's customers/riders with door-to-door transportation in accordance with SCR standards of excellence. Essential Job Functions:
• Provide door-to-door transportation for passengers using SCR issued vehicle.
• Plan routes to a destination and evaluate alternatives for unexpected detours or emergencies.
• Pick up passengers in response to radio or telephone relayed requests for service.
• Exhibit safe and defensive driving skills in accordance with SCR's driver training.
• Follow proper procedure when transporting passengers including but not limited to: proper wheelchair securement and providing passenger assistance at entries and exits.
• Open and close doors for customers.
• Provide passengers with easy entry and exit at pick up and drop off locations.
• Maintain knowledge of proper methods to load and unload, distribute and secure passengers.
• Indicate completion of the trip as instructed (e.g. through Mobile Data Terminal or Dispatch).
• Complies with local traffic regulations. Evaluates and maintains proper speeds and distances based on road conditions and traffic conditions.
• Completes accident and/or incident reports.
• Collects and records appropriate cash receipts and fares.
• Completes Pre-trip and Post-trip inspections (e .g. records mileage, fuel level, vehicle defects, etc.). LiveOps Independent Contractor
Chicago - Chicago, IL
2007 to 2016
Home-Based Business (Owner) At Home Customer Service Agent
• Assist customers with placing orders for various products and services via the internet
• Help customers solve issues with billing, shipping and product catalogs.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken.
Retail Sales Associate
Kmart Corporation - Chicago, IL
2007 to 2008
• Kept various assigned departments neat and organized.
• Assisted customers with locating various items throughout the store.
• Provided the cashiers with assistance during various peak store hours.
• Offered help to customers when needed
• Execute sales or other financial transactions.
• Describe merchandise and explain use, operation, and care of merchandise to customers. Sales Representative
Publishers Circulation Fulfillment - Orland Park, IL 2004 to 2007
• Sold/Renewed newspaper subscriptions to New York Times customers via the telephone
• Operated computer system
• Tracked sales and updated customer information
• Contacted current customers to offer new products Loan Processor/ Receptionist
Amaris Mortgage Company - Homewood, IL
1998 to 2003
• Processed mortgages according to FHA/ VA guidelines.
• Maintained, tracked and organized documents for customer applications.
• Scheduled closings and appraisals.
• Answered a multi-line phone system.
• Operated various office machines
• Filing
• Greeted, called and directed clients
• Typing
Education
Medical Terminology
Coyne American Institute - Chicago, IL
2008 to August 2008
Associate in Arts degree
Harold Washington College Chicago - Chicago, IL
1998
Skills
• Remote access software
• LAN
• Customer service
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