Teresa L. Shaulis

*** ***** ***** ****, *** ***-*28

Palm Coast, FL 32164

813-***-****

adrhlo@r.postjobfree.com

PROFILE - I am currently seeking a position in the administrative sector of the office world. SUMMARY -Professional, communicate well (both written and orally), positive attitude, able to work independently or with others, organized, good time management skills, strong computer skills (Excel, Word, PowerPoint, and Access) organized, cross-cultural interaction skills, great customer service, group and interpersonal skills, flexible positive outlook, task oriented, creative, fast learner.

EXPERIENCE

One Call Care Management (August 4, 2014 – August 3, 2020) 841 Prudential Drive, Suite 900 Jacksonville, FL 32207 904-***-**** Customer Solutions Specialist Escalations Care and management of delicate files concerning all aspects of the worker’s transportation, interpretation, home health care and equipment. Complete overview of the DDME side of the company. Assist when needed by entering files, reviewing cases when there is an issue. Investigate accidents when an injured worker is involved. Texas Roadhouse (January 16, 2017 - December 2018 ( Wesley Chapel, Oviedo, Kissimmee, Brooksville)

Server, Greet all guests, serve alcoholic beverages in an appropriate manner consistent with company standards. Answer guest questions about food, beverages, and our facilities accurately and in a friendly manner, complete side work during non-busy hours, provide a high level of service, identify food order when ready and deliver to tables in a timely manner, report to work as scheduled, and maintain professional relationships with all coworkers. Bobalouie’s Bar & Grille (January 2016 – December 2016) 1913 E. Bearss Ave Tampa, FL 33613 813-***-****

Server / Bartender Clean and stocked glassware, assisted with beverage service. Set up special events. Remove debris accumulated at the bar to consistently maintain a clean service area. Sliced fruit, filled ice bins, provided fast, friendly, professional service to all guests, maintain a positive working relationship with fellow staff and management. The Pig Bar-B-Q (June 2014 – June 2015)

11925 Beach Blvd Jacksonville, FL 33246

Server / Bartender Greet all guests, serve alcoholic beverages in an appropriate manner consistent with company standards. Answer guest questions about food, beverages, and our facilities accurately and in a friendly manner, complete side work during non-busy hours, provide a high level of service, identify food order when ready and deliver to tables in a timely manner, report to work as scheduled, and maintain professional relationships with all coworkers.

Max & Erma’s (July 27, 2013 – April 30, 2014)

Easton Town Center 178 Easton Town Center Columbus, OH 43219 614-***-**** Supervisor / line Open restaurant in the mornings and prepare the lines for service to include but not limited to: prepping stations, preparing daily soup, salad and sandwich mix. Ensure kitchen is set up and ready for business at opening each morning. Server greet all guests, serve alcoholic beverages in an appropriate manner consistent with company standards. Answer guest questions about food, beverages, and our facilities accurately and in a friendly manner, complete side work during non-busy hours, provide a high level of service, identify food order when ready and deliver to tables in a timely manner, report to work as scheduled, and maintain professional relationships with all coworkers Signacare Hearing Center (November 2012 – February 2013)

5563 Hilliard Rome Office Park Rd Columbus, OH 43228 Administrative Assistant Complete care and control of the office. Duties to include patient scheduling, upkeep of Doctors calendar/schedule, follow-up calls to patients, filing of paperwork with insurance companies. Company is no longer in business.

Uno’s Chicago Grill (October 9, 2012 – April 2014) 5930 Britton Parkway Dublin, OH 43016 614-***-**** Bartender / ServerGreet all guests, serve alcoholic beverages in an appropriate manner consistent with company standards. Answer guest questions about food, beverages, and our facilities accurately and in a friendly manner, complete side work during non-busy hours, provide a high level of service, identify food order when ready and deliver to tables in a timely manner, report to work as scheduled, and maintain professional relationships with all coworkers

Holiday Inn (June 18, 2012 – September 24, 2012)

5495 Maxwell Place Columbus, OH 43228 614-***-**** Bartender / Server Open & close of the bar at the hotel. Job responsibilities include but are not limited to: take orders from serving staff or directly from patrons, serve wine and bottled beer, as well as liquor, collect money for drinks served, check photo identification of patrons, balance cash receipts, clean glasses, utensils and bar equipment, inventory of the bar.

STOPS Enterprises, LLC (September 2, 2010 – January 18, 2012) 8855 Grissom Parkway Titusville, FL 32780 321-***-**** Vendor Development (September 2010 – May 2011) Interview, hire and train new vendors (independent contractors) to provide transportation for injured workman’s compensation patients. This includes but is not limited to making “cold” phone calls to all areas over the United States looking for persons to provide these services. Client Relations (May 2011 – Present) Intake of calls for services to include but not limited to calls to and from the patients, insurance adjusters, case managers and vendors. Appointment confirmation calls and transportation re-confirmation calls. Coordination of transportation for hotel and ground transfers which also includes providing itineraries to the patient and all necessary parties, also the intake of new clients and authorizations. Brevard County Sheriff’s Office (August 10, 1989 – November 23, 2007) 700 South Park Avenue Titusville, FL 32780 321-***-**** Staff Assistant (2007 – 2002) Oversee entire office operations to include answering and routing multi-line phones, file documents, data input, maintain records and confidentiality, copy, fax, act as office receptionist, compose correspondence, organize inventory and order as needed, direct liaison between the Sheriff’s Office and the State Attorney’s Office concerning arrest packages, maintain and process of all arrests made within the unit, construct and submit monthly, quarterly and annual reports, create monthly on-call schedule, input case reports in database, maintenance of unit database, assign and prepare cases to go to assigned agent, transcribe jail phone calls, prepare search warrants for State Attorney’s Office and the Judge’s approval, set up training and workshops, public relations for preparation of news and press releases, train new agents, attend meetings, send information electronically, maintain office personnel files, prepare and maintain office time sheets.

Intelligence Analyst (2002-1998) Prepare, construct and submit reports as related to cases pertaining to drugs, terrorist, and prostitution operations, intake of citizen complaints, prepare search warrants and case packages for the State Attorney’s Office, assist in execution of search warrants, buy-bust operations and prostitution stings, maintain an upkeep of all confidential records pertaining to court orders, wire-taps, transcribe and prepare wire-tap information for state and federal prosecution, create and update database for tracking of terrorist suspects responsible for maintaining and updating after the September 11, 2001 attack, attend meetings and trainings

Office Assistant (1998 – 1995) Answer and route multi-line phones, filing, scheduling of new applicants for pre-employment testing, maintain and upkeep of health, dental, and life insurance for 850+ employees, attend training and meetings related to human resources and insurance, liaison between department and worker’s compensation company, maintain all employee worker’s compensations claims, scheduling of hiring appointments for new employees, data entry and maintenance of new employee files. 911 Dispatcher (1995-1989) Answer incoming 911 emergency phone calls for the entire county, answer and route multi-line phones, direct dispatch with law enforcement, data entry, teletype communication regarding warrants, driver’s licenses, missing persons, stolen items, stolen cars across the entire nation, attend training and meetings, and train new dispatchers. EDUCATION Astronaut High School (1989) Graduated/High School Diploma Brevard Community College (current) working on AA Degree

TECHNOLOGY SKILLS Typing – 75-80 WPM Microsoft Word, Quick Books, Excel, Outlook, PowerPoint, Publisher Internet/Web Proficient

EXTRACURRICLUAR ACTIVITIES NBYSA Summer Softball Board of Directors (2 years) Mims Little League Team mom (2+ years) Mims Elementary School SAC member (1 year) Mims Elementary

&

Madison Middle School volunteer (10+ years)

REFERENCES Tamara Thompson – 10135 Chesham Drive Orlando, FL 32817, 407-***-**** Wayne Kile- 2907 Pebble Creek St, Melbourne, FL 32935, 321-***-**** Karen Del Guercio – 1174 Walden Rd, Tallahassee, FL 32317, 863-***-****