Leakete M. Jenkins

Cell: 870-***-****

**** *. ********* ***. ********, AR, 72120 adrhlm@r.postjobfree.com

Professional objective

To show great work ethics that focuses on coordinating office activities, researching and preparing special reports, and developing, revising, and recommending administrative policies and procedures as directed by supervisor that will illustrate just how much of an asset I would be to your company. To perform a variety of sales and customer support services.

Education

Purdue Global University

(2016 – Present) Bachelor’s Degree in Business Administration Expected Graduation Date: Summer 2022

Southeast Arkansas Regional College

(2013-2016) Associates of Art Degree May 2016

Pine Bluff High School

Pine Bluff, AR

(2002- May 2005) High School Diploma

Employment

Arkansas State Hospital 2014-2020

Organizing, filing, & sorting medical records for mental patients. Assisting doctors, social workers & supervisors with different projects.

Blue Cross Blue Shield 2020-2021

Customers Service Rep

Answer Inbound/Outbound calls from members & providers assisting them with answers on benefits & claims information. Handle inbound service calls and provide accurate account and product information. Understand and strive to meet or exceed metrics while providing excellent customer service. Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions. Drive customer satisfaction through voice, chat, and/or email communications. Multitask and navigate through multiple systems. Provide dedicated banking customer service via phone and virtual chat solutions.

Arkansas Department of Human Services 2021-Current

Answering and transferring phone calls.

Taking phone messages from clients.

Sending emails to clients.

Forwarding emails from clients to the appropriate recipient.

Mailing Letters to families of results of complaints

Handling client concerns and complaints.

Business correspondence.

Greeting visitors in the office

Recording patient admissions, transfers, and discharges collating statistics. Using clinical coding to record illnesses and treatments on patient records. Transferring paper-based patient records to an electronic system. Booking appointments for patients. Knowledge of public health records, billing, and data systems. Knowledge of supervisory practices and procedures. Ability to direct and oversee record keeping and reporting activities to ensure compliance. Ability to develop policies and procedures for record keeping and management systems. Ability to plan, organize, and direct the work of subordinates.

Organizations/ Affiliations

Licensed Evangelist of the Gospel

Author: My Story Behind Your Glory

CRC

Functions

Researches and analyzes data pertinent to work programs and/or agency/institution goals and objectives and prepares reports explaining findings and recommendations. Mail sorting, and document scanning/imaging, data entry. Motivational leadership skills paired with a willingness to develop and work alongside their team. Effective communication and interpersonal actions with the ability to follow instructions, yet perform under stress in a productive, independent manner. Ability to interact in a positive manner and to communicate well others. Having the task of hiring and training new workforce members, enforcing policies and regulations at all times.

Summary

I am a hard-worker, trustworthy, reliable, dependable, and I love to work and to meet new people. I strive to be the best that I can be of whatever task is put in front of me. I am the best individual for the job and I don’t leave a assignment/task unfinished, I believe in getting the Job Done!

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