Phone support

HENRY TRUONG

***** ******** **, *******, ** ***** • Cell: 281-***-**** •

*********@*****.***

Professional Summary

Seasoned technical support with more than 15 years in customer service and technical troubleshooting. Server and Desktop proficient in supporting hardware and software issues for servers and desktop computers. Specializes in troubleshooting Windows 95/98/2000/ME/XP/VISTA/7/8/10 computers and printing. Highly computer savvy.

Dedicated Network support and Windows NT/2000/2003/2012/2016/2019 servers experienced in network and user su pport, troubleshooting and software analysis.

Technical Support with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.

Skills:

• Extensive knowledge of computer hardware (Dell, HP, IBM, etc.)

• Proficient in Microsoft Windows XP and Windows 7, 10

• Proficient in Office 2003, 2007, 2010, 2013, 2016 Suites, various Adobe products, Internet Explorer, Cisco VPN, and MS Outlook with MS Exchange for end users.

• ERP production support experience.

• Excellent oral and written communication skills are required in order to provide appropriate client support and interaction.

• Ability to work independently and with little supervision. Experiences:

• Providing first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior- level management.

• Updating and monitoring ticketing systems.

• Providing routine problem reporting and recommendations to management.

• Utilizing technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures.

• Configuration and deployment of new desktop and laptop systems.

• Troubleshooting and resolving hardware, software, and printing issues as they occur

• Assisting IT related projects.

• Providing new hardware/software for users as approved, assisting in asset tag control and inventory management.

• Installing, configuring, moving, and retiring PC equipment.

• Coordinating and collaborating effectively with technical teams.

• Establishing and maintaining good working relationship with clients

• Working overtime and occasional weekend shifts required as needed. Work History

IT Tech Support, 2000 - 2011

CESI – GESSNER RD, HOUSTON, TX

Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Identified and solved technical issues with a variety of diagnostic tools. Resolved problems with malfunctioning products.

Programming ENABLE for new accounts input into company FACS database. Adept at Visual Basic and Excel and Access.

CEX FINANCIAL, DAIRY ASHFORD, HOUSTON, TX. Remote IT Support 2011-2015 EPITEC -- Park W Dr, Houston, TX. Help Desk Support, Tier 1 Phone Support 2015-2016 API -- Sugar Land, TX. ERP IT Support Specialist, May, 2018 – May, 2019 CSAT SOLUTIONS – Houston, TX. Computer Technician, May, 2019 – Dec, 2020 Education

Bachelor of Science: MATHEMATICS, 1980

HCMC UNIVERSITY - HOCHIMINH CITY, VIETNAM

Associates of Applied Science in Computer Science

HOUSTON COMMUNITY COLLEGE, 2000

Certifications:

Microsoft Certified Professional (MCP)

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