Simone K. White Page *

Simone K. White

Charlotte, NC 704-***-**** adrhl8@r.postjobfree.com

Multi-talented, enthusiastic, and assertive professional; experienced in detail-oriented, deadline-driven projects; manage multiple demands while prioritizing work; focused on quality and accuracy to meet specific needs of team. KNOWLEDGE SKILLS ABILITIES

Organizational and administrative capabilities.

Customer service and interpersonal skills.

Conceptual, analytical, problem-solving skills.

Strong written and verbal communication skills.

Quality assurance processes and framework.

Project coordination and management.

Accurate and timely completion of deliverables.

Exceptional litigation support skills.

Advocate for abused children and youth.

Strong interviewing techniques.

Discreet and tactful with confidential information. Flexible, adaptive, and collaborative team approach. EXPERIENCE

Alpha Services April 2018 – July 2021

Home Health Care Provider

Managed wound care (cleaning, changing affected areas). Administered medication multiple times daily (oral and external) Took daily vitals (blood pressure, blood glucose, heart rate, oxygen levels). Checked blood glucose levels three times daily.

Daily hygiene (bathing, emptied catheter, changed adult briefs, cleaned soiled linen). Managed calendar/scheduled appointments.

Attended medical appointments.

Managed bookkeeping/recordkeeping.

Operated medical equipment (suction machine, wound vac, oxygen machine, and breathing machine). Daily tracheostomy (trach) care (cleaning, suctioning, and changing inner canula). Performed monthly urinal catheter changes.

Executed daily feedings via G-tube (feeding tube through the stomach). Administered breathing treatments as needed.

Monitored oxygen levels ensuring they remained stable. Changed tracheostomy out every three months for a new unit. CMS/James Martin Middle School February 2017 – August 2017 Assistant, Secondary Teacher

Assisted in the instruction of individual students or groups of students in all curricular areas as directed by the teacher.

Planned and worked with teachers in devising special strategies for reinforcing skills and concepts based on the understanding of individual students - their needs, interests, and abilities. Monitored individual and/or groups of students in a variety of settings for the purpose of providing a safe and positive learning environment.

Collaborated and shared ideas and strategies with other members. Assisted with school routines and transitions.

Assisted with student attendance procedures, record keeping, ordering materials, and other tasks as assigned. Participated in in-service training programs for professional growth. Interacted positively with students, parents, and colleagues and facilitate positive interacting among students. Support Incorporated, Gastonia, NC May 2016 – February 2017 Intensive In-Home Qualified Professional

Provided direct care interventions, skill building activities and services to consumers and their families. Actively participated and attended in individual and group consultations and team meetings. Simone K. White Page 2

Assisted consumer and family with meeting goals outlined on the Person-Centered plan through psycho- educational and skill building techniques.

Networked and effectively communicated with schools, department of social services, case managers and other community stakeholders to insure appropriate service provision. Assisted management in producing, tracking, and collecting data as it relates to consumer outcomes and their progress.

Developed and implemented therapeutic interventions to work with client under the supervision of the lead therapist.

Ensured all required medical record rules and deadlines were met (i.e., application for services, service notes, person centered plans, consents, assessments and discharge summary and transition plans, etc.). Responsible for managing crisis and emergency situations involving consumers. New Hope Carolinas, Rock Hill, SC April 2015 – December 2019 Residential Counselor III

Assisted in the management of aggressive residents as needed, using only de-escalation and behavior management techniques.

Assisted in the coordination of therapeutic activities and overseen the completion of resident activities including but not limited to hygiene, journaling, or other clinical assignments. Provided timely and accurate documentation in the clinical record of resident’s behavior/treatment plan, and interventions provided and their effectiveness daily. Maintained an awareness of the whereabouts of all residents by providing constant supervision, regular safety rounds and resident counts throughout the shift.

Ensured the safety of all residents by learning and implementing only those medical and life safety policies and procedures by New Hope.

Assisted in the orientation of all new residents and provides continuing education and assistance with program rules and expectations.

Provided individual and family counseling with the approval of the treatment team. Supervised therapeutic trial visits.

Prometric, Charlotte, NC May 2012 – April 2015

Test Center Administrator

Verified candidate identification.

Imported candidate information into database (biometrics, fingerprints, image capture, etc.). Maintained a working knowledge of policies, practices, & procedures. Monitored test environment; maintain confidentiality of candidates’ information. Provided customer service; identified, reported, and quickly resolved candidates’ problems. Wachovia Bank, NA/Wells Fargo Bank, Charlotte, NC Jul 2005 – Sep 2011 Wells Fargo Bank

Quality Assurance Analyst

Compiled raw data using a 7-percentile random sample of numbers ranging 1-100, graphed raw data result. Validated data input in various business systems.

Reviewed data of thirteen (13) treasury service products for quality purposes; reviewed/verified legal documents. Recommended program modification for improvement when required. Prepared and generated bi-weekly management reports. Assisted with quality process training sessions for new hires. Wachovia Bank NA

Implementation Coordinator

Retrieved and assigned account numbers to effectively open new customer accounts. Implemented online account reconcilement product for new, existing, and internal customers. Revised and executed daily workflow.

Served as primary customer service contact during implementation process to ensure customer satisfaction. Simone K. White Page 3

Modified and updated customer profiles to reflect implementation. Coordinated with customers to ensure accurate and timely setup of product. Collaborated with Sales Associates to resolve customer issues, queries, and needs. Migrated current customers to Wachovia Connection Data Transmission. Setup customers with Deposit Account Control Agreements (DACAs). Maintained a thorough understanding of Treasury Services and their products. Wachovia Bank NA

Treasury Services Administrative Assistant

Retrieved customer account information using RMS or Emerald. Completed vendor request and single control waivers within the same business day. Filed documents, distributed mail and faxes, prepared interoffice documents at the end of each business day. Scheduled and setup meetings per request and covered the reception desk as needed. Limestone College, Charleston, SC 2003 - 2005

Administrative Assistant

Managed daily office functions, and assisted students with class registration, and obtained class payments; resolved customer issues.

Supervised student work studies; administered examinations; maintained textbook inventory; distributed college literature.

MUSC-College of Nursing, Charleston, SC 2000 - 2003 Administrative Specialist II

Support staff for REACH 2010 Grant funded organization. Handled customer relations/inquiries, attended and recorded meeting minutes, assisted with grant preparation, and typed general correspondence. Attended Health Fairs and Conferences; provided transcription and mass mail-out services, reproduced organization’s brochures, and procured office supplies.

Ness, Motley, Loadholt, Richardson & Poole, Charleston, SC 1996 - 2000 Paralegal

Prepared litigation case work up for lead poisoning cases. Assisted in trial preparation, and in-depth legal research. Retrieved client’s health, school, and residential history information, documented, and maintained client information in confidentiality, drafted client’s correspondence, pleadings, and memoranda of law. Proofread and edited all outgoing documentation.

EDUCATION

Limestone College

Bachelor of Arts (BA) December 2004

Psychology

University of Cincinnati

Master of Science (MS) August 2007

Criminal Justice

VOLUNTEERISM

Guardian Ad Litem (2007 – 2009)

A Guardian ad Litem (GAL) is a trained community member appointed by a district court judge to investigate and determine the needs of abused and neglected children and youth petitioned into the court system by the Department of Social Services. The GAL is paired with an Attorney Advocate to represent the child’s best interest in court. Gathered and assessed independent information about the child’s situation and needs by getting to know the child. Interviewed parents, caretakers, social workers, teachers, service providers. Read records related to the child and family; Wrote child focused reports for court hearings. Simone K. White Page 4

Communicated with the GAL Attorney Advocate to develop legal strategies and prepare for court. Attended court hearings and other meetings.

Made recommendations in the child’s best interest; Ensured that the court knew the child’s wishes. Testified, when needed, to support recommendations or inform the court of changes in the child’s situation. Kept the child informed about the court proceedings. Facilitated the child’s participation in court hearings as appropriate. Monitored the situation on an on going basis.

Consulted with local program staff for support and guidance. Kept all records and information confidential.

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