Data Analyst Customer Service
Resume:
Taresha Ackles
Franklinton, NC *****
*************@*****.***
Willing to relocate: Anywhere
Work Experience
Data Analyst
HR Directions - Raleigh, NC
September 2014 to Present
1. Effectively manage a team of up to 10-30 staff. Identifying and implementing strategies to reach or exceed daily and weekly goals. Providing team members with daily performance feedback and coaching either through face to face interactions or virtual interaction through Zoom and Microsoft Teams, utilizing Teams chat and calls to provide step by step leadership. Summarizing through the timely and accurate completion of feedback forms, and effectively communicating weekly performance achievements and areas for improvement. Strategizing with team members to meet/exceed goals and efficiently and effectively remove road blocks. Cultivating a strong performance-driven mindset amongst staff; motivate and encourage team members through positive communication and feedback. Conducting work product reviews and provide constructive and actionable feedback for areas of improvement. Managing caseloads for all team members including assigning work and proactively adjusting workflow for multiple activities simultaneously. Responding in a timely fashion to team member questions. Fostering accountability and motivating the team through leadership of team meetings and other communication modes. Ensuring a team member’s understanding and accountability of all policies and procedures. Overseeing, advising and training Team Lead (if applicable) on research into technical problem areas. In consultation with HRD staff, resolving employee performance and behavioral based issues in a timely manner. JOB TITLE: Data Analyst
Starting Salary: $42,0000
Last Salary;$48,000
Date Employed: September 04, 2014
Date Separated: Present
Employer or company Telephone 919-***-****
Employer or company address: 6601 Six Forks Rd, Raleigh NC 27615 Name and Title of most current supervisor: Brandon Cotton Full-time for: Yrs _9 Mos 3 Part-time for: Yrs Mos
# of employees supervised by you: 10 Employees
If you worked part-time, the number of hours worked per week DUTIES IN ORDER OF IMPORTANCE:
Gain and maintain cooperation for our large or challenging providers and billing services.
• Request and prompt providers for specified medical and billing records
• Provide detailed documentation of contacts
• Request medical and billing records for patients
• Attend and assist with all required meetings and trainings; Interact weekly with project leadership to convey process concerns / challenges
Knowledge, Skills, and Abilities:
• Three plus years of business to business experience
• Proficiency in Microsoft Office
• Ability to handle and resolve problems efficiently and effectively
• Ability to effectively establish priorities, work independently, and proceed with objectives without direct supervision
• Strong organizational and detail orientation skills; Strong verbal and written communication skills REASON FOR LEAVING: Present Employer
(24) Have you had disciplinary action taken against you in the past 12 months? No If YES, explain under EXPLANATIONS. (A YES will not automatically disqualify you.)
(25) a.) Have you ever been dismissed or forced to resign from any job held? No b.) Were you dismissed or forced to resign for disciplinary reasons? No If YES to "a" or "b", explain under EXPLANATIONS. (A YES will not automatically disqualify you.)
(26) May we contact your present employer for reference prior to an interview (if granted)? Yes If you are not currently employed, please check here N/A (__..
• ). If NO, explain under EXPLANATIONS.
EXPLANATIONS
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Certification and Release (MUST BE SIGNED AND DATED BELOW)
• To the best of my knowledge and belief, the information given truly represents my background and experience. I understand that if I have knowingly or negligently misrepresented, falsified or omitted any information during the application process, or have made any changes to the format or wording of this application form, I may be disqualified for employment consideration or dismissed from employment with the County.
• I authorize my current and former employers to give any information regarding me or my employment, whether or not it is on their records. I hereby release them from any damage whatsoever for issuing same.
• I also authorize educational institutions which I attended to reveal my scholastic ratings, as well as degrees or certificates earned, to Franklin County; and associations, registration and licensing boards and to others to furnish whatever detail is available concerning my qualifications. Notwithstanding any provision of State or Federal law, I expressly waive any right I have to review information the County receives from an employer or educational institution under a promise of confidentiality.
• I also permit Franklin County to conduct a Criminal, Credit and Motor Vehicle Records Investigation of my background.
• I understand that I must be tested for drug and alcohol use to determine if I am currently abusing these substances. I consent to the testing and understand that the results could preclude my appointment.
• I understand and acknowledge that should I be employed by Franklin County, then I serve "at will". This means that I may be terminated at any time with or without cause. I further understand that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically approved by the County Manager. SIGNATURE DATE: May 31, 2021
SUPPLEMENT TO FRANKLIN COUNTY
EMPLOYMENT APPLICATION
Franklin County Government is an Equal Opportunity Employer. Please complete this form in order for us to comply with the reporting requirements of the Equal Employment Opportunity Commission. This form will be separate from your employment application. Public disclosure of this information without your consent would be a violation of state general statutes. I. POSITION APPLIED FOR:
NAME: Ackles, Tares ha D
Last First Middle
DATE OF APPLICATION: May 31,2021
II. SEX: (Please indicate) Female
III. ETHNIC CATEGORY: (Please indicate) Black
White - Origins in any of the original peoples of Europe, North Africa, or the Middle East. Black - Origins in any of the Black racial groups of Africa. (Not Hispanic) Hispanic - Mexican, Puerto Rican, Cuban, Central, or South American or other Spanish Culture or origin regardless of race.
Asian or Pacific Islander - Origins in the Far East, Southeast Asia, the Indian Subcontinent or the Pacific Islands.
American Indian or Alaskan Native - Origins in any of the original peoples of North America. Multiracial - Origins in more than one of the above listed ethnic categories. IV. HOW DID YOU LEARN OF THIS OPENING: Indeed
Franklin County Website Posting
The Franklin Times Website/Newspaper
The Wake Weekly Website/Newspaper
The News and Observer Website/Newspaper
NC Works Career Center Website
Posting in a Franklin County Building
Professional Organization Website/Publications (Please indicate source) Technical/Trade School/College/University Website/Publications Referred by Division of Employment Security
Referred by a current employee
SELECTIVE SERVICE REGISTRATION
If male and age 18 to 26, have you registered for Selective Service? N/A If not, you will have 30 days to comply if selected for a position as required by Federal law. An Equal Opportunity/Affirmative Action Employer
Education
Bachelor's degree in Business Administration
Strayer University-District of Columbia - North Carolina January 2020 to March 2022
Associate in Arts (AA) in Business Administration
Strayer University-District of Columbia - Raleigh, NC January 2020 to June 2021
High school diploma in General Studies
Currituck County High School - Braco, NC
August 1993 to June 1997
Skills
• Computer Skills: Word Excel PowerPoint Publisher Others: Keyboarding/Typing Specify WPM:
Languages other than English Specify:
Other:
REGISTRATIONS, LICENSES, CERTIFICATIONS
(17) List fields of work for which you have been registered, licensed or certified: Registration: State: No: Exp. Date:
Registration: State: No: Exp. Date:
Other:
• Benefits administration (10+ years)
• ADP (2 years)
• Human resources (4 years)
• Human Resources Management (5 years)
• Employee Orientation (9 years)
• Performance Management (10+ years)
• Workers' Compensation
• Change Management
• Conflict Management
• Recruiting
• Documentation review
• Filing
• Customer service
• Windows
• Tableau
• Quality Assurance
• Project Management
• Business Intelligence
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Outlook
Assessments
Home health aide skills — Proficient
May 2021
Providing care to patients in a home setting
Full results: Proficient
Analyzing data — Completed
May 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Project timeline management — Completed
May 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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