End Associate Customer Service
Resume:
Walnut Creek, CA
Jun **** - Jun 2014
Antioch, Ca
Jun 2012
Antioch, Ca
Dejonae Tolliver
Professional Summary
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills.
Skills
Customer service Inbound call answering
Account updating Organization and recordkeeping
Complaint documentation Investigations and resolutions ICD-9 and ICD-10 codes Payment processing
Electronic medical records Appointment scheduling
Call coordination HCAP/FAP policy
Electronic claims processing Technical support
Data verification Customer account updates
Experience
Call Center Representative / Medical Assistant
John Muir Medical Group
Performed Call Center duties such as receiving payments, answering phone and responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient's on-site appointment.Utilized Epic software. Compassionately assisted children with disabilities, provided injections for infants and took vitals.
Front End Associate
Costco
Responsible for assisting customers with loading purchased merchandise, providing friendly customer service while adhering to strong time management skills to keep store flow moving. Education
High School Diploma
Deer valley high school
9507 w wooded heights ave, Las Vegas, NV 89148
***************@*****.***
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