Nov **** - Feb ****

Walnut Creek, CA

Jun **** - Jun 2014

Antioch, Ca

Jun 2012

Antioch, Ca

Dejonae Tolliver

Professional Summary

Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills.

Skills

Customer service Inbound call answering

Account updating Organization and recordkeeping

Complaint documentation Investigations and resolutions ICD-9 and ICD-10 codes Payment processing

Electronic medical records Appointment scheduling

Call coordination HCAP/FAP policy

Electronic claims processing Technical support

Data verification Customer account updates

Experience

Call Center Representative / Medical Assistant

John Muir Medical Group

Performed Call Center duties such as receiving payments, answering phone and responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient's on-site appointment.Utilized Epic software. Compassionately assisted children with disabilities, provided injections for infants and took vitals.

Front End Associate

Costco

Responsible for assisting customers with loading purchased merchandise, providing friendly customer service while adhering to strong time management skills to keep store flow moving. Education

High School Diploma

Deer valley high school

9507 w wooded heights ave, Las Vegas, NV 89148

adrhjj@r.postjobfree.com

925-***-****