Customer Service Air Force

Timothy P. Flood, Sr.

Dunwoody, GA, ***** • 678-***-****

**************@*****.***

https://www.linkedin.com/in/timothy-flood-b58901181/

Qualifications Summary

Performance-driven professional with significant experience in finance, sales, customer service, and office administration; ready to excel in challenging roles by leveraging superior knowledge gained through professional experience. Notable success in overseeing complex projects, analyzing financial statements, preparing monthly/annual reports, supervising cash flow operations, reconciling accounts, and optimizing accounting systems. Expert at developing administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Insightful leader tenacious in leading revenue-enhancing operations and delivering high-end customer service and loyalty. Articulate communicator; known for liaising with organizational stakeholders, while building long-term relationships.

Finance Management

Inventory Purchasing & Management

Risk Assessment & Mitigation

Accounting & Finance Management

Accounts Payable/Receivable

Sales Management

Sales Planning & Forecasting

Omni-Channel Development

Google AdWords Campaign Management

Customer Satisfaction

Office Management

Business Administration

Workflow Optimization

Operations Management

Team Leadership

Accomplishments

Drove sales to store and websites by launching five figure google AdWords campaign.

Generated $2M by developing and running Mahoganyandmore.com website.

Played a key role in furniture purchasing (High Point Buyer) and floor layout mix of merchandising.

Professional Experience

Furniture Revenue, Wilmington, DE 2008 – Present

Consultant

Pioneer three-box retail stores in Delaware and New Jersey for business and profit growth. Maintain optimum inventory level by leveraging effective management skills. Installed and maintained QuickBooks Enterprise Solutions to perform accounting functions. Merge three stores to a single company file on a stand-alone server. Promote sales and business objectives via online advertising. Recruit and train sales force with a focus on maximizing productivity and operational efficiency. Foster vendor relationships through responsive and open communication.

Increased online sales via third-party channels and proprietary websites.

Developed mission critical final mile (white glove) delivery network.

Additional Experience

Managing Partner, Silk Road Importers, Norcross, GA

Founder/General Partner, Old World Merchants, LLC, Norcross, GA

Financial Advisor, Robinson Humphrey/Smith Barney/Prudential, Atlanta, GA

Supervisor, Atomic Energy Detection Center, U.S. Air force, Patrick AFB, FL

Education

Bachelor of Science in Business Administration (Major: Finance) University Of Central Florida, Orlando, FL

Languages

Turkish: Fluent German: Intermediate

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