Customer Service Nursing Assistant

India Brown

843-***-**** ● Georgetown, SC ● *************@*****.***

EDUCATION

Winthrop University Bachelor of Arts and Science Major in Biology-Pre Engineering; Minor in Computer Science

●GPA: 3.94/4.0; Dean’s List 2021-2022

●Peer Mentor, Biology Program; Volunteer, The Salvation Army of Georgetown

Relevant Coursework:

●Critical Reading, Thinking & Writing Computers & Information Operating Systems Applied Economics

Quantitative Methods in Business: Probability & Statistics Linear Algebra Managerial Accounting

EXPERIENCE

Youth Empowerment Program 2018 - 2020

Helping Hands Georgetown, SC

Manage all business development for 2 Helping Hands locations in Georgetown and Andrews, with 50+ students. Directly influence the growth of the existing student base by developing strong relationships with funders and youth empowerment members within the programs, and cultivating domestic and local student enrollment.

Key Accomplishments:

●Input data regarding existing members using excel

●Significantly increased student enrollment year-over-year and doubled student enrollment in under a year.

●Led program to receive #1 ranking in student joining in the past year.

Certified Nursing Assistant (CNA) July 2021 - Present

Apex Professional Care Georgetown, SC

●Patient vitals, such as blood pressure, temperature, and blood sugar levels, were routinely observed and recorded.

●Respected the privacy and dignity of patients by adhering to all HIPPA policies and regulations.

Feeding, bathing, clothing, and exercising were among the tasks that aided in the patients' daily routine.

Ecommerce Personal Shopper June 2018 - July 2019

Walmart Mount Pleasant, SC

●Accurately process guest’s orders to ensure proper recording of sales.

●Properly bag guests’ orders, place them in the cart to be taken to guests’ vehicles, and follow the Walmart carry out practices.

●Work will allow all team members to grow a community.

●Continually maintain a clean work area.

●Direct guests to the proper parking number to pick up their orders and achieve the Guest Arrival standard when calling the personal shopper line.

●Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.

●Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.

SKILLS

WAN, LAN, VPN, TCP/IP, DNS, VLANs OS X Windows iOS Android Junos OS Juniper Switches Networking Excel Word Team Builder Punctuality Entry Accounting Organization Customer Service PowerPoint Access

Professional Development GoogleSpreadsheets Programming Remote Job Entry

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