Customer Service Camden

TERRY J. SHARPE

** ****** ***** ** *****, SC **045 803-***-**** ******.*****@*****.***

OBJECTIVE

To pursue a highly rewarding career, seeking for a job in challenging and healthy work

environment where I can utilize my skills and knowledge efficiently for organizational

growth

SKILLS PROFILE

-Strong Customer Service Skills

-Positive team work and leadership

-Able to handle high stress situations

-Detailed oriented

-Sales and Marketing

-Administration and Management

EMPLOYMENT HISTORY

Food and Consumables Coach- Walmart

1/3/2022 - Present

Camden, SC 29020

-Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

-Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

-Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential

IMS Supervisor- Walmart

4/1/2019 – 1/3/2022

Camden, SC 29020

-Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Cap 1 Supervisor-Walmart

3/1/2013 — 4/1/2019

Columbia, SC 29223

-Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

-Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Managed payroll

Garden Center Department Manager-Walmart

12/1/2008 — 3/1/2013

Camden, SC 29020

-Manage projects or contribute to committee or team work.

-Organized and maintained merchandise in the backroom and on the sales floor.

-Perform price changes.

-Check to ensure on-hands are correct

-Implemented training course for new recruits- speeding profitability

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