Manager Service Customer
Resume:
Taha Alam
AUTOMOTIVE ENGINEER
Address: House A-6, Block-2 Gulistan-e-Johar, University road, Karachi, Pakistan. Mobile: +923*********
Email: ***********@*****.***, LinkedIn: https://www.linkedin.com/in/taha-alam-/ OVERVIEW:
To become associated with a workplace that will help me implement my educational background, experience in Automobile After-Sales with leadership and mentoring as well as problem-solving skills. Working on the aim of learning and growing with the Company both as a professional and gain further experience in good position while enhancing the company’s productivity and reputation.
WORK EXPERIENCE:
AL BUS COMPANY PVT LTD KHI, PAK
Assistant Manager Service, Head office. [Oct 2021 – Present]
Looking after BRT PDI, On board Diagnosing & warranty issues of Green line & Orange line Hybrid buses, City buses and resolve technical issues mutually with Chinese & technical team.
Generate Warranty Claims for Hyundai trucks on Hyundai Global Warranty Management System after getting prior Approval from Hyundai Korea and took assistance from them while resolving technical issues.
Generate technical reports and Warranty claims about recurrence issues in plant/service and upload it on Zhongtong Bus customer service management.
Analyze major issues and technical representative to china (Zhongtong Bus) and Korea (Hyundai Trucks) from Pakistan.
Devises functional objectives for the Customer Support Division (CSD) department and discuss for improvements in Customer Support Division.
Work remotely along with technical team to different locations and assist them for resolving customer complains timely.
Communicating and coordinating with Chinese representative vendors like Weichai, Hyundai, Actia to analyze, troubleshoot and discuss technical issues and software updates implementation to existing buses.
Redesigned Job card Format and maintaining proper job cards records for each repair work performed.
Keep accurate CSD records and document related to customer service actions and discussions.
Manage, update records & take follow-ups of warranty payments from concerned departments.
Generate all reporting, SOPs and Flow charts, Certificates etc. Honda Port Qasim (3S Authorized Honda Dealership) KHI, PAK Assistant Manager (Aftersales) [Jan 2019– Oct 2021]
• Looked after All Warranty operations like PDI claims, Diagnosing for faults with technical team, approving for warranty issues, generating technical reports, Coordinating with vendors, Dispatching Replaced parts, Uploading Claims on SAP and Gtech Autopilot Software.
• Dealer representative to principal, Maintain proper records of free services from advisors and claimed it to principal on monthly basis.
• Worked closely with operations, providing support to assure that quality and standards of the service, product, and systems to be implemented as per requirement.
• Monitored & instructed CRM department for calling to customers on daily basis for betterment. Page 2 of 3
• Generated Aftersales business reports on monthly/daily basis and presented it to CEO.
• Assist parts Department for extracting stock reports, Parts Ordering through SAP, Inventory Management Analysis
& Generate Report claims of failed parts to Supplier.
• Planning and development of business through data analysis and redesigned service campaigns in order to enhance labor & customer visits.
• Floor Operations management and ensure implementation of safety & vehicle repair standards in workshop as per prescribed by principal.
• Worked on Body & paint department for analyses of per panel costing of material/labor and submitted report to management.
• Assist sales department for technical product and warranty briefing to customers.
• Applying Kaizen & Social Media Marketing.
Honda Drive-In (3S Authorized Honda Dealership) KHI, PAK Engineer Aftersales [Feb 2018 – Sep 2018]
• Warranty executive and preparing jobs cards.
• SOP Understanding and development.
• Technical diagnosing and drafting Dealer Diagnostic Reports.
• Coordinating with vendors for warranty claims.
• On board data representation and forecasting by data review.
• Extraction and Implementation of ERP and SAP.
Atlas Honda KHI, PAK
Intern [June 2016 - July 2016]
Department: Atlas Autos
Area of Internship: Clutch Assembly
Redesigned the layout of clutch assembly to increase the productivity.
Learnt how department interlink with each other.
Learnt the difference between real world and academic world.
Learnt to overcome the defects and make work leaner.
Visited Die casting, CDI shop and assembly machine area. EDUCATION
Bachelor of Engineering in Automotive (2013 – 2017) NED University of Engineering and Technology, Karachi, Pakistan. Intermediate – Karachi Board (BIEK) (2011 – 2013)
Govt. Degree College Gulshan-e-Iqbal Bl-7, Karachi, Pakistan. Matriculation – Karachi Board (BSEK) (2009 – 2011) Chiniot Islamia & Public School, Karachi, Pakistan. TRAININGS
HSMART, Service Management Training 2019
SAP HANA Edition for warranty claim 2021
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Hyundai Global Warranty Claim Management System 2022 ACADEMIC PROJECTS
Final Year Project:
Product Life Cycle Management of virtual vehicle design by using ERP Software “ARAS Innovator”.
Complete understanding of Product Lifecycle Management.
Complete learning of ARAS Innovator up to design phase.
Understanding and working of Gantt charts.
Course Project:
Hydraulic Braking System, Witricity, Arduino, Hydrogen Fuel Cell Model, Model of 4WD car, Suspension Damper Design and Calculation.
SOFTWARE SKILLS
MS Office
SAP
Gtech Autopilot
CATIA V5 R19
ARAS Innovator
AutoCAD 2010
SKILLS AND ABILITIES
Time Management
Decision Making
Stress Handling
Self-Motivation
Technical Skills
Adaptability
Presentable
EXTRA-CURRICULAR ACTIVITIES
Marketing Director at OPEN NED Society 2014, NEDUET, Karachi.
Entrepreneurship Course 2014, IBA, Karachi.
Volunteer at The Citizen Foundation 2014, Karachi.s
Organizer/Volunteer at NED AUTOSHOW 2015, NEDUET, Karachi.
Giving Home Tuitions.
REFERENCES
References available upon request.
Contact this candidate