Administrative Assistant Customer Service

MICHELLE "BECKI" RICE

**** *** **** *****, ******* Island, FL 32953 321-***-**** ********.*.****@***.***

Professional Summary

Experienced and results-oriented Administrative Professional with proven ability in providing quality service and support to government and commercial entities. An expert in establishing collaborative relationships with internal and external customers while conveying best values for the organization and the customer. Innovator in design, logistics and facilitation of events for various organizations. Skilled in preparing and presenting technical information for management reviews.

Skills

Excellent Customer Service Skills

Experienced Collaborator

Detail Oriented

MS Excel, MS PowerPoint, MS Word

Resource Planning Applications

Performance to Plan Schedules

Work History

Senior Administrative Assistant for Operations Director Jun 2018 - Jun 2020

Lockheed Martin - Fleet Ballistic Missile Program Titusville, FL

Arrange business travel and reconcile expense reports for Director of Operations

Track and maintain information relative to department and business operations budget

Office Manager Apr 2016 - May 2018

Blue Origin Florida, LLC Cape Canaveral, Florida

Florida operations liaison for headquarters in Kent, Washington

Forecast staffing and logistic requirements for Orbital Launch Operations at Exploration Park and Launch Complex 36

Coordinate with suppliers, building contractor and engineering team for conducting presentations of quarterly staff updates, milestone status and design reviews

Training Specialist and Awards Coordinator Oct 2015 - Apr 2016

Wichita Tribal Enterprises, LLC Kennedy Space Center, Florida

Administer internal and external training requirements for the Ground Systems Development and Operations (GSDO) office in accordance with NASA Directorate's internal procedures

Communicate, compile and coordinate KSC and NASA Award Calls and maintain current GSDO Award Recipient report

Staff Analyst Jan 2011 - Aug 2015

Boeing - 787 Dreamliner Program North Charleston, South Carolina

Develop, maintain and present shortage reports for daily review and mitigation of schedule impact on Production and present deliverables to site Leadership and Global business units

Facilitate Employee Involvement (EI) Teams by developing and deploying organizational goals, objectives and initiatives while coaching EI Principles

Office Administrator Jun 2008 - Oct 2010

Millennium Engineering & Integration Company Kennedy Space Center, Florida

Provide administrative support for Program Manager and Deputy Program Manager of the Safety and Mission Assurance Support Services Contract with NASA

Monitor estimates and actual costs for travel and other direct charges and compile information for monthly contract deliverables

Office Administrator Jun 2006 - May 2008

United Launch Alliance, Boeing Cape Canaveral, Florida

Provide administrative support to Delta IV Electrical Engineering Manager

Track documentation of launch site procedures from inception to completion

Develop and implement schedule for battery processing prior to vehicle launches (MS Project)

Executive Office Administrator Jun 2005 - May 2006

Boeing - Corporate Office Titusville, Florida

Maintain Program Director's schedule, travel arrangements and reconciliation of expenses

Compile monthly status reports from Global Program Managers and update program websites

Conduct virtual presentations of Boeing mandatory courses monthly to Program Managers

Finance Support Specialist Dec 2000 - May 2005

Boeing - Delta IV Program Cape Canaveral, AFS, Florida

Purchase and maintain office supplies, media supplies and cellular equipment; reconcile supplier billing discrepancies; process payments for facility services invoices

Education

B.S: Professional Administration

Barry University Miami, FL

Associate of Arts

Brevard Community College Melbourne, FL

President's List

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