Customer Service Sales Associate
Resume:
Randal Christensen
DIRECTOR OF NUCLEAR WEAPON SYSTEMS
Oro Valley, AZ 85755
***************@*****.***
DIRECTOR OF NUCLEAR WEAPON SYSTEMS
United States Air Force, Retired Col - Clearfield, UT May 1968 to December 2013
I hold a national security clearance of top secret/compartmentalized (TSC) with 35 years of experience in Supervision, Management, Security, Customer Service, Quality Assurance, Supply Chain Management, Development, Production, manufacturing, distribution of nuclear weapon systems.
• Presidential Security Secret service
• Traveled the world to find vendors and manufactures to produce, parts, hardware, that met or exceeded the engineering drawings and quality standards, required for replacement parts of the Nuclear weapon systems.
• Negotiated price for parts and hardware while saving the USAF over 3 million dollars during the life of the program.
• Promoted to Director Position with the added responsibilities of supervising and coordinating the activities and daily tasks of 150 employees and other staff members, to carry out technical and supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Meeting or exceeding congressional mandated readiness status. My Team and I always come in under my budgeted funding projection by 25 percent with improving, and implementing new and suggested improvements in all procedures, and processes.
• Investigating complaints on existing products, and responses to vendors and or customer.
• Establish and adjust work procedures to meet testing schedules.
• Provide leadership, mentoring and supervision of manufacturing Quality Assurance Technicians, Product hold coordinators and Material Review Board (MRB) coordinators.
• Develop and recommends test procedures for products and raw materials and maintains test equipment.
• Evaluate employees through performance reviews, ongoing coaching and feedback methods.
• Continuously improve performance based on the key performance indicators.
• Analyzes and resolves, or assists workers in solving work problems.
• Oversee the efficient implementation of quality standards programs and processes to improve operational efficiencies and reduce/eliminate production waste and HOLD product.
• Train employees in SOP's and ensure training effectiveness in application of job skills
• Ensures manufacturing QA acceptance, Product Hold and MRB functions operate in compliance with physio-Control's Quality System.
• Trains lab group on safety topics, quality procedures and business updates for the month.
• Participates in other plant teams and programs as assigned.
• Directs and advises personnel in special test procedures to analyze components and physical properties of product materials.
• Maintains a thorough knowledge of new developments, technology and processes.
• Maintain tie and testing records, reporting monthly.
• Supervises the lab technicians and quality inspectors in the plant.
• Monitors QA final acceptance, Product hold and MRB performance and implements changes to improve operating efficiency.
• Develops, justifies and implements manufacturing QA process improvements
• Compiles and analyzes test information to determine operating efficiency of process or equipment and to diagnose malfunctions.
• Aseptic product and environmental sampling techniques, Maintain plant environmental testing program. Implement and follow-up on corrective actions
• Proficient in all Microsoft computer programs, including outlook, excel, word, power point, spread sheets.
Commercial Manager and Driver
Auto Zone - Tucson, AZ
January 2007 to November 2013
Cashier, Greeting Customers with a pleasant, Friendly and helpful customer service greeting, Operating cash registers, checking prices, processing payments, receiving cash, balance sales with money taken in.
• Received orders, by phone, or entered into the computer for various parts and tools need by repair shops, and mechanics
• Ordered and received store stock and ensured the sales floor was stocked and faced, scanned excess material into overstock for pulling each day to ensure sales floor was full.
• Kept sales floor and front clean and faced up, sweep and mop floors, empty trash, ensure entire store was neat and orderly
• Researched part numbers, for stock, ensuring correct part for customer's projects were pulled from the shelf.
• Load parts and tools, into truck for deliver to the customer; ensure invoice is correct with all information recorded on the purchase order by the customer.
• Delivered parts to repair shops and mechanics, have them ensure they were getting the correct parts ordered, have them sign invoice for received parts charged to shops account
• Picked up return parts from repair shops, and mechanics for credit to their accounts and core charges on parts, send invoices at end of month for total amount due on accounts. Commercial Manager and Driver
Auto Zone - Tucson, AZ
January 2007 to November 2013
Cashier, Greeting Customers with a pleasant, Friendly and helpful customer service greeting, Operating cash registers, checking prices, processing payments, receiving cash, balance sales with money taken in.
• Received orders, by phone, or entered into the computer for various parts and tools need by repair shops, and mechanics
• Ordered and received store stock and ensured the sales floor was stocked and faced, scanned excess material into overstock for pulling each day to ensure sales floor was full.
• Kept sales floor and front clean and faced up, sweep and mop floors, empty trash, ensure entire store was neat and orderly
• Researched part numbers, for stock, ensuring correct part for customer's projects were pulled from the shelf.
• Load parts and tools, into truck for deliver to the customer; ensure invoice is correct with all information recorded on the purchase order by the customer.
• Delivered parts to repair shops and mechanics, have them ensure they were getting the correct parts ordered, have them sign invoice for received parts charged to shops account
• Picked up return parts from repair shops, and mechanics for credit to their accounts and core charges on parts, send invoices at end of month for total amount due on accounts. SENIOR SALES ASSOCIATE
Home Depot - Ogden, UT
November 2005 to December 2006
Greet customers, as they come into the store,
• Cashier, Greeting Customers with a pleasant, friendly and helpful customer service greeting, Operating cash registers, checking prices, processing payments, receiving cash, balance sales with money taken in.
• Talk with customers to get ideas of what project they are looking to do
• Escort customers if they need directions to the merchandise they need
• Make suggestions, to customers as to merchandise to use for their project.
• Show them different merchandise to do their project if original product is not in stock,
• Escort customers, to different departments, if other items are required,
• Contact a department associate and explain to them what the customer is looking for.
• Stock shelves; unload merchandize received in on trucks,
• Place special orders, for material not normally stocked in store, follow up on delivery dates, with customers.
• Ensure the customer has a positive shopping experience at the store; maintain clean areas, that all safety procedures are followed. Assist other associates tasks they have to perform. Education
Doctorate in Nuclear Physics
MIT - Cambridge, MA
February 1970
Doctorate of Criminology
University of Arizona - Tucson, AZ
Masters of Business Administration
University of Arizona - Tucson, AZ
Skills
SENIOR SALES ASSOCIATE
Home Depot - Ogden, UT
November 2005 to December 2006
Greet customers, as they come into the store,
• Cashier, Greeting Customers with a pleasant, friendly and helpful customer service greeting, Operating cash registers, checking prices, processing payments, receiving cash, balance sales with money taken in.
• Talk with customers to get ideas of what project they are looking to do
• Escort customers if they need directions to the merchandise they need
• Make suggestions, to customers as to merchandise to use for their project.
• Show them different merchandise to do their project if original product is not in stock,
• Escort customers, to different departments, if other items are required,
• Contact a department associate and explain to them what the customer is looking for.
• Stock shelves; unload merchandize received in on trucks,
• Place special orders, for material not normally stocked in store, follow up on delivery dates, with customers.
• Ensure the customer has a positive shopping experience at the store; maintain clean areas, that all safety procedures are followed. Assist other associates tasks they have to perform. Education
Doctorate in Nuclear Physics
MIT - Cambridge, MA
February 1970
Doctorate of Criminology
University of Arizona - Tucson, AZ
Masters of Business Administration
University of Arizona - Tucson, AZ
Skills
Authorized to work in the US for any employer
Work Experience
DIRECTOR OF NUCLEAR WEAPON SYSTEMS
United States Air Force, Retired Col - Clearfield, UT October 1970 to December 2013
I hold a national security clearance of top secret/compartmentalized (TSC) with 35 years of experience in Supervision, Management, Security, Customer Service, Quality Assurance, Supply Chain Management, Development, Production, manufacturing, distribution of nuclear weapon systems.
- Presidential Security Secret service
- Traveled the world to find vendors and manufactures to produce, parts, hardware, that met or exceeded the engineering drawings and quality standards, required for replacement parts of the Nuclear weapon systems.
- Negotiated price for parts and hardware while saving the USAF over 3 million dollars during the life of the program.
- Promoted to Director Position with the added responsibilities of supervising and coordinating the activities and daily tasks of 150 employees and other staff members, to carry out technical and supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Meeting or exceeding congressional mandated readiness status. My Team and I always come in under my budgeted funding projection by 25 percent with improving, and implementing new and suggested improvements in all procedures, and processes.
-Investigating complaints on existing products, and responses to vendors and or customer.
- Establish and adjust work procedures to meet testing schedules.
- Provide leadership, mentoring and supervision of manufacturing Quality Assurance Technicians, Product hold coordinators and Material Review Board (MRB) coordinators.
- Develop and recommends test procedures for products and raw materials and maintains test equipment.
- Evaluate employees through performance reviews, ongoing coaching and feedback methods.
- Continuously improve performance based on the key performance indicators.
- Analyzes and resolves, or assists workers in solving work problems.
- Oversee the efficient implementation of quality standards programs and processes to improve operational efficiencies and reduce/eliminate production waste and HOLD product.
- Train employees in SOP's and ensure training effectiveness in application of job skills
-Ensures manufacturing QA acceptance, Product Hold and MRB functions operate in compliance with physio-Control's Quality System.
- Trains lab group on safety topics, quality procedures and business updates for the month.
- Participates in other plant teams and programs as assigned.
- Directs and advises personnel in special test procedures to analyze components and physical properties of product materials.
- Maintains a thorough knowledge of new developments, technology and processes.
- Maintain tie and testing records, reporting monthly.
- Supervises the lab technicians and quality inspectors in the plant.
- Monitors QA final acceptance, Product hold and MRB performance and implements changes to improve operating efficiency.
- Develops, justifies and implements manufacturing QA process improvements
-Compiles and analyzes test information to determine operating efficiency of process or equipment and to diagnose malfunctions.
- Aseptic product and environmental sampling techniques, Maintain plant environmental testing program. Implement and follow-up on corrective actions
- Proficient in all Microsoft computer programs, including outlook, excel, word, power point, spread sheets. Commercial Manager and Driver
Auto Zone - Tucson, AZ
January 2007 to November 2013
Cashier, Greeting Customers with a pleasant, Friendly and helpful customer service greeting, Operating cash registers, checking prices, processing payments, receiving cash, balance sales with money taken in.
- Received orders, by phone, or entered into the computer for various parts and tools need by repair shops, and mechanics
-Ordered and received store stock and ensured the sales floor was stocked and faced, scanned excess material into overstock for pulling each day to ensure sales floor was full.
- Kept sales floor and front clean and faced up, sweep and mop floors, empty trash, ensure entire store was neat and orderly
- Researched part numbers, for stock, ensuring correct part for customer's projects were pulled from the shelf.
- Load parts and tools, into truck for deliver to the customer; ensure invoice is correct with all information recorded on the purchase order by the customer.
- Delivered parts to repair shops and mechanics, have them ensure they were getting the correct parts ordered, have them sign invoice for received parts charged to shops account
- Picked up return parts from repair shops, and mechanics for credit to their accounts and core charges on parts, send invoices at end of month for total amount due on accounts. SENIOR SALES ASSOCIATE
Home Depot - Ogden, UT
November 2005 to December 2006
Greet customers, as they come into the store,
- Cashier, Greeting Customers with a pleasant, friendly and helpful customer service greeting, Operating cash registers, checking prices, processing payments, receiving cash, balance sales with money taken in.
- Talk with customers to get ideas of what project they are looking to do
- Escort customers if they need directions to the merchandise they need
- Make suggestions, to customers as to merchandise to use for their project.
- Show them different merchandise to do their project if original product is not in stock,
- Escort customers, to different departments, if other items are required,
- Contact a department associate and explain to them what the customer is looking for.
- Stock shelves; unload merchandize received in on trucks,
- Place special orders, for material not normally stocked in store, follow up on delivery dates, with customers.
- Ensure the customer has a positive shopping experience at the store; maintain clean areas, that all safety procedures are followed. Assist other associates tasks they have to perform. Education
Doctorate in Nuclear Physics
MIT - Cambridge, MA
February 1970
Doctorate of Criminology
University of Arizona - Tucson, AZ
Masters of Business Administration
University of Arizona - Tucson, AZ
Skills
• Aircraft Maintenance, quality Control, Business Management, (10+ years)
• Quality Assurance (10+ years)
• Employee Evaluation (10+ years)
• Mechanic Experience (10+ years)
• Supply Chain (10+ years)
• Automotive Diagnostics (10+ years)
• Military Experience (10+ years)
• Management (10+ years)
• Budgeting (10+ years)
• Aircraft Maintenance (10+ years)
• Laboratory Experience (5 years)
• Automotive Repair (10+ years)
• Mechanical Knowledge (10+ years)
• Manufacturing
• Troubleshooting
• Service Technician Experience
• Program Management
• DoD Experience
• Intelligence Experience
• Transmissions
Military Service
Branch: USAF
Service Country: United States
Rank: Colonel
October 1966 to December 2006
Certifications and Licenses
A&P Licence
October 1970 to Present
Private Pilot
Present
Flew 300 combat missions over North Vietnam served 3 year over there. Driver's License
Top Secret Clearance
Secret Clearance
TS/SCI
Assessments
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Warehouse safety — Familiar
March 2022
Using safe practices in a warehouse setting
Full results: Familiar
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Planning & execution — Completed March 2022
Planning and managing resources to accomplish organizational goals Full results: Completed
Analyzing data — Completed
March 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Legal skills — Familiar
March 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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