AVA CLEVELAND

***** ***** **** *****,

Phoenix, AZ, 85029

630-***-**** l adrhgo@r.postjobfree.com

SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Seeking a position to establish a rapport with clients and exceed all expectations. Strong time management and multi-tasking skills. Service-driven and self-motivated, able to exercise independent judgement based on an assessment of customer’s needs. Strong organizational skills. Telephone inquiries specialist, active listening skills, adaptive team player, seasoned in conflict resolution, quick learner. SKILLS

● Type 60 wpm

● Result Driven

● Detail Oriented

● Critical Thinking

● Interpersonal Skills

● Medical Terminology

● Proficient in Microsoft 365

● Medical Billing and Coding

WORK EXPERIENCE

McKesson, Scottsdale AZ Sep 2020- Mar 2021

Account Coordinator

• Ensure Medical Authorizations

• Training in Payer Specialist

• Communication with Provider, and Insurance Companies,

• Outbound Customer Service.

Domestic Engineer, Phoenix, AZ Feb 2013 - Current

Homemaker

• Maintain budgets by developing and overseeing expenditures

• Oversee children by feeding, bathing, grooming and dressing them

• Iron clothes and ensure that they are folded neatly and put away properly

• Create shopping lists and purchase groceries and other household items Edwards Hospital, Naperville, IL Jan 2015 - Jan 2017 Environmental Service Specialist

• Sanitized assigned rooms prior, during and after patients stay

• Removed debris from walkways and parking lots ensuring tidiness

• Sorted, counted and marked clean linens and store them in linen closets

• Maintained a stocked cart with linens, towels, toiletries and bin liners Hotel Arista, Naperville, IL Jan 2010 - Jan 2011

Front-Desk /Banquet Server

• Registered and assigned rooms to guests of hotels

• Notified housekeeping staff when rooms were vacant and ready for cleaning

• Evaluated and selected providers of services according to customer requirements and preferences

• Designated and organized seating arrangements for patrons to enjoy their meal AVA CLEVELAND

12609 North 41st Drive,

Phoenix, AZ, 85029

630-***-**** l adrhgo@r.postjobfree.com

American Income Life/ Woodridge IL Mar 2009-2011

• Insurance Agent

• Ensure policy requirements

• Input quotes and policy renewals for customers

• Generate and follow up on leads, schedule appointments, identify clients needs and market appropriate products

CERTIFICATIONS

CMS 1500; Medicare Fraud & Abuse Prevention, Detection Reporting, Uniform Billing (UB)-4 Bank Teller, Penn Foster Business training.

EDUCATION

Ultimate Medical Academy, Medical Billing and Coding, Phoenix, AZ Alvin Community College, Bank Teller Certificate, Alvin, TX References

Tracy Fizer 630-***-****

Samuel Meza 602-***-****

Contact this candidate