Data Entry Customer Service
Resume:
Shelli Godinho
Ontario, CA *****
******.*******@*****.***
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work Experience
A to Z Home Improvement June 2009 to Present
Office Manager
Accounts receivable
preparing bids and invoicing
marketing, and advertising
Matt Gardner Construction Inc. April 2007 to June 2009
Assistant Controller
Accounts Receivable
Safety Coordinator
Collections
processing Small Claims
Workers' Compensation and benefits administration and record-keeping
Maintaining employee files and the HR filing system
Responsible for managing Job costing and ensuring data integrity and accuracy
Assist the Controller in producing accurate and timely financial statements
Quality Cabinets April 2005 to April 2007
Customer Service Coordinator
Supervised 6-15 service technicians
coordinated and scheduled home owner service appointments
coordinated Service requests for builders and superintendent
data entry
purchase order
safety committee
Matt Gardner Construction Inc. March 2004 to April 2005
Accounts Receivable Clerk
Filing
Processed vehicle tag renewal with DMV
Business License and Insurance
Set up Safety program
Answer Phones
Perform general clerical duties, including copying and faxing
Tower Industrial Medical Group January 1997 to February 2004
Office Manager
Maintain office records, office efficiency, and office services
Accounts Receivable, Accounts Payable, Collections
Prepare time sheets and payroll
Design and implement office policies
Establish standards and procedures
Organize office operations and procedures
Supervise office staff
Control correspondences
Review and approve supply requisitions
Education
High school diploma or GED
Skills
Microsoft Office (10+ years) Customer service (10+ years)
Scheduling (7 years) Data entry (10+ years)
Digital Calendar (10+ years) Time Management (10+ years)
Active Listening (10+ years) Workers' Compensation (7 years)
Employee Orientation (7 years) Human Resources (7 years)
Benefits Administration (7 years) Office Management (7 years)
Accounts Receivable (10+ years) Management
Human Resources Management Employee Evaluation
Performance Management Research
Documentation review 10 Key
Construction Analysis skills
Assessments
Scheduling — Proficient
April 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts: Proficient
Data Entry — Proficient
April 2020
Entering data quickly and accurately: Proficient
Administrative Support — Proficient
May 2020
Using basic scheduling and organizational skills in an office setting: Proficient
Basic bookkeeping — Familiar
September 2021
Calculating and determining the accuracy of finances data: Familiar
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity: Proficient
Working with MS Word documents — Proficient
February 2022
Knowledge of various Microsoft Word features, functions, and techniques: Proficient
Attention to detail — Highly Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information: Highly Proficient
Managing accounts in Quick Books — Familiar
May 2022
Using Quick Books software to manage business financial: Familiar
Filing & organization — Familiar
May 2022
Arranging and managing information or materials using a set of rules: Familiar
Attention to detail — Highly Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information: Highly Proficient
Spreadsheets with Microsoft Excel — Familiar
May 2020
Excel knowledge including common tools, Pivot Tables, conditional & nested formulas, and custom visuals: Familiar
Call center customer service — Familiar
May 2022
Demonstrating customer service skills in a call center setting: Familiar
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