Tow Truck Customer Service

SANTOS AMAYA

Palmdale, CA ************@*****.*** 661-***-****

OBJECTIVE: To obtain a challenging position that allows me to grow both personally and professionally while also utilizing my exemplary customer service and leadership skills.

Global Emergency Road Service 11/2019 – 06/2022

Palmdale, CA 661-***-****

Manager - Managed staff of 25 employees; approved employee timesheets and authorized overtime as needed; ordered supplies needed for location; oversaw truck maintenance and ensured needed parts were ordered and installed; went into the field to assess damage claims as needed; filled in as needed when employees were out as Dispatcher and/or Tow Truck Driver. (Held Manager title from 8/2021 – 6/2022)

Dispatcher, Battery Technician and Tow Truck Driver - 11/2019 - 8/2021

AV Towing 08/2008 – 11/2019

Palmdale, CA 661-***-****

Dispatcher, Tow Truck Driver, Lot Attendant and Battery Technician

FOX Towing 06/2003 – 08/2008

Palmdale, CA

Owner/Operator of own towing company; managed employees; managed billing, acquired customers and maintained accounts; maintained trucks.

Southwest Dealer Services 01/2001 – 05/2003

Valencia, CA 800-***-****

Installed security systems on cars on dealership lots.

Ultra Trim 04/1996 – 05/2003

Van Nuys, CA

Installed sunroofs, spoilers, upholstery and mounted rims and tires on customer vehicles.

Maly’s 03/1995 – 04/1996

Sun Valley, CA

Processed, packaged and shipped orders accurately; organized stock and maintained inventory; delivered orders as required.

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